Welcome to The GreatCall Family! This Customer Agreement (“Agreement”) is between you and us, Best Buy Health, Inc. doing business as GreatCall, and applies to your use of any of our mobile phones, including the Jitterbug Flip and Jitterbug Smart (each, a “Device”), your phone service, and any services or features provided to you via your Device (collectively referred herein as “Services” and individually referred herein as “Service”). References to “GreatCall”, “our”, “we”, or “us” refers to Best Buy Health, Inc. d/b/a GreatCall. Please read this Agreement carefully.
1. Your Acceptance of the Agreement
When you accept this Agreement, you are agreeing to be bound by its terms and conditions. You accept the Agreement by doing any of the following things:
- Activate, use, or pay for your service;
- Give us a written or electronic signature indicating your acceptance; or
- Tell us electronically that you accept.
If you do not wish to accept this Agreement, do not do any of the above actions.
When you accept, you are telling us that you are of legal age, i.e., 18 years old or older, and that you are able to enter into a contract. If you are between the ages of 13 and 18, you may use GreatCall’s products and/or services only with involvement of a parent or guardian.
2. What is Included in this Agreement?
In this Agreement, you will find important information regarding:
- How long this agreement lasts;
- Limitations on your use of the Device and Services;
- Your rights to cancel this Agreement or your Services;
- Our return policy;
- how to return your device if has been purchased directly through a retailer;
- Our rights to modify, amend, supplement, limit, or cancel your Service;
- Your payment obligations;
- Our billing practices;
- Additional important information related to your Device and Service;
- Other terms and conditions that may apply to your use of your Device or Service;
- Warranties and limitations of liability;
- How to handle disputes if they arise, including arbitration; and
- The law that governs this Agreement.
If you are a California resident and would like to learn more about your rights under California’s laws, please review our California Privacy Rights page. To review our California Privacy Rights page, click here.
4. Term Commitment
This Agreement begins when you take one of the actions described above in Section 1 and continues through the date your Service is terminated by you or us pursuant to this Agreement. There is no requirement that you maintain Service for any period of time.
5. Your Use of Your Device and Services
You agree to comply with U.S. or other applicable law regarding the transmission of any information obtained from the Services in accordance with this Agreement, not to use the Services for illegal purposes or in manner inconsistent with this Agreement, and not to interfere with or disrupt the networks connected to the Services. You agree to use the Services solely for your own noncommercial use and benefit, and not for resale or other transfer or disposition to, or use by or for the benefit of, anyone else. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You acquire no rights to the Device, Services and/or materials we provide to you other than the limited right to utilize the Services in accordance with this Agreement.
6. Your Monthly Rate Plan
The monthly rate plan you select is part of this Agreement. Your monthly rate plan includes your service allotment, i.e., minutes, text messages, data, rates, and other terms. You can check your current usage by logging into your mygreatcall.com account. We may introduce new or remove old technologies, features, or services that you can add for an additional charge.
To the extent any condition in your plan expressly conflicts with this Agreement, the condition in your rate plan will apply.
7. Payment Terms
7.1 Fees and Charges Associated with Your Service
7.1.1. Activation Fees
7.1.2. Monthly Fees
7.1.3. Additional Service Fees
7.1.4. Usage Fees
Usage charges vary depending on where, when, and how you call, including toll-free and Operator-assisted calls.
7.1.5. Roaming And Long-Distance Charges
There are no long distance or roaming charges for any calls made within the domestic U.S. There may be additional charges for international calls and texts.
7.1.6. International Rates
When calling from the domestic U.S. to other countries, or when calling from outside of the domestic U.S., additional international calling rates will apply.
7.2. Your Payment Responsibilities
7.3. How We Calculate Your Bill
7.4. Your Responsibility To Tell Us About Disputed Charges
7.5. Your Responsibility To Pay For Taxes, Government Fees, and Assessments
7.6. Payments, Deposits, Credit Cards, And Checks
7.7. Recurring Auto Payments
There is a $35 activation fee associated with beginning your Service. If your Service is cancelled by either you or us there may be a fee associated with reactivating your Service.
Your monthly service fees will be based on the minutes, text, or data plan you have chosen. If you have not selected a text plan, you will be charged $0.10 per text or photo message sent or received. Monthly minutes carry over and are available for 60 days.
Overage charges will apply if you exceed your monthly minutes, text, and/or data plan allowance. Overage charges of $0.10/MB will apply if service plan data is exceeded. Overage fees of $0.35/ minute and $0.10/text apply to talk and text in excess of monthly plan allowance.
Bonus minutes are not shared and will be available for use on your next bill cycle and expire at the end of that cycle.
Additional features and services, such as Operator assistance, may have extra charges. You will be charged $0.99/call for calls to a Personal Operator in which a service is completed, and plan minutes will be deducted equal to the length of the call.
You are responsible to pay for the Services on time and in full (unless the law provides otherwise). Payment is due in full as stated on your bill. Failure to timely pay your invoice could result in GreatCall suspending or disconnecting your account or assessing a late fee. In addition, failure to pay may result in GreatCall seeking legal action against you. You are responsible for all costs and expenses related to the collection of your unpaid fees, including attorneys’ fees.
You are also responsible for directly paying all charges for Services provided to you by others (such as emergency service providers).
Your bill is our notice to you of your fees, charges and other important information. It reflects the fees and charges in effect for your service plan at the time they are incurred. We charge for usage after calls are made or received and charge access and other fees in advance. The length of a call will be rounded up to the next full minute. Charges start when you’re connected to an outgoing or incoming call and end after you hang up your phone, the other party on your call hangs up, or the call ends through disconnection. We only bill for calls that connect, including calls answered by machines. Standard usage charges apply to toll-free calls. There may be additional usage charges for credit card or third-party Operator-assisted calls, which may be required in certain areas. You will incur usage charges at a minimum rate of $0.35 per minute if you exceed your service plan minutes. Billing for usage and related charges may sometimes be delayed. Delayed usage charges may be applied in the month they appear on your bill against minutes included in your service plan for that month, rather than against the included minutes for the month when you actually made or received the call. This may result in charges higher than you’d expect in the later month.
If you object to any fees or charges for Services, you must tell us in writing within 60 days after the fee or charge is incurred, (unless the law does not allow a limit, or the law requires a longer period), or you are waiving the dispute. Disputed charges may be sent to GreatCall, c/o Customer Care at 2200 Faraday Ave., Ste. 100, Carlsbad, CA 92008.
We are required by law to charge you certain taxes, surcharges and assessments that will be included on your bill. You are responsible for paying all taxes, surcharges and assessments associated with your GreatCall products and services. These may change from time to time, and we may not be able to give you advance notice about how these changes may affect you. Any customer who is eligible for an exemption from any tax or fee must provide us with a verifiable, valid and properly executed tax-exempt certificate. Any tax exemption applies only after the date we receive the certificate from you and have verified your eligibility for the exemption.
We reserve the right to require recurring credit card billing for certain products or services. We also reserve the right to require an advance deposit (or an increased deposit) from you based on your payment history and changes in your plan and/or the frequency of use of our services. We’ll pay simple interest on any deposit at the rate the law requires. Please retain your evidence of deposit. You agree that we can apply deposits, payments, or repayments in any order to any amounts you owe us on your account(s). You can’t use a deposit to pay any bill unless we agree. We will not honor limiting notations you make on or with your checks. We may charge you up to $25 for any returned check or denied credit card charges, depending on applicable law.
If you have chosen recurring automatic payments, you have authorized GreatCall to charge the credit card or debit card on file for recurring monthly payments. Your monthly service payment will be charged automatically to this credit or debit card, which will be kept on file. To cancel recurring monthly payment, you can contact our Customer Service Department at 1-800-733-6632.
8. How to Cancel Your Service and Return Your Device
8.1. Any Service Cancellation
8.2. Cancelling Your Entire Service
8.3. Partially Cancelling Your Service
You may cancel your Service at any time for any reason. All you have to do is call us at 1-800-733-6632 and tell us you want to cancel the Service.
If you wish to cancel your entire Service before the end of a given month, you’ll be responsible for any account charges and overages through the date of your final bill. If you have purchased any Add-On Minutes, they are not refundable, and those minutes will expire after your final bill. You will receive a final bill that will detail all the charges and credits on your account.
If you cancel your entire Service during a billing cycle, the cancellation will be effective the last day of your billing cycle. Because GreatCall does not bill for partial months of Services, your monthly billing charges will not be prorated. GreatCall will not refund a partial monthly service charge. You will be responsible for the entire billing cycle.
If you wish to only cancel a specific Service or feature but keep your phone service active, you may do so at any time for any reason. All you have to do is call us at 1-800-733-6632 and tell us you want to cancel the specific Service. If you wish to cancel a specific Service or feature before the end of a given month, you’ll be responsible for any account charges through the last day of your billing cycle. The cancellation will be effective immediately. Because GreatCall does not bill for partial months of Services, your monthly billing charges will not be prorated. GreatCall will not refund a partial monthly service charge. You will be responsible for the entire billing cycle.
9. Returns and Refunds
9.1. 30-Day Return Policy for Purchases Directly Through GreatCall
If for any reason, within 30 days from date of purchase, you are not completely satisfied with your Service, we will refund the activation fee (less a $10 activation restock fee), the first month's service charge, the cost of the Device (if Device is returned), plus applicable taxes, if you have not exceeded any Usage Limitation (defined below).
The activation fee is non-refundable if you:
- Ordered a new phone without paying the activation fee;
- Exceeded any Usage Limitation (defined below); or
- Activated two phones and are returning only one phone.
Shipping charges are not refundable.
To cancel your account and obtain a refund:
- Call GreatCall Customer Service at 1-800-733-6632.
- You will receive a return authorization number, address and instructions for return.
- All equipment must be in “like new” condition, as determined by GreatCall, in its original box with all components and materials to be eligible for a refund.
All returns are at the customer’s expense. We will not begin processing your refund until the Device is received by GreatCall. It can take up to 21 business days to process a refund. Refunds, if applicable, will be processed back to the party that paid in the same manner that payment was received.
9.2. Phone Usage Limitations
9.2.1. Minutes Limitations:
- Usage Limitation with respect to minutes means 30 minutes or less of talk time.
- If you have used more than 30 minutes of talk time within 30 days from the date of purchase, but did not exceed your plan minutes, then we will charge you the lesser of:
- Your monthly minute plan service charge; or
- $0.35 per minute.
- If you have used more than 30 minutes of talk time within 30 days from the date of purchase, and exceeded your plan minutes, then we will retain your monthly service charge plus $0.35 per minute for each additional minute over your plan minutes.
9.2.2. Data Limitations:
- Usage Limitation with respect to Data means 50MB or less of data.
- If you have used more than 50MB of data within 30 days from the date of purchase, but did not exceed your data plan, then we will charge you your monthly service charge.
- If you have used more than your data plan within 30 days from the date of purchase, then we will retain your monthly service charge, plus $0.10 per each MB used over your monthly data plan.
9.2.3. Text Limitations:
- Usage Limitation with respect to texts means 50 or less texts or picture messages.
- If you have used more than 50 texts or picture messages within 30 days from the date of purchase, but did not exceed your text plan, then we will charge you the lesser of:
- Your monthly text plan service charge; or
- $0.10 per text or picture message
9.3. How to Return Devices Purchased Through a Retailer
If your device was purchased from a retail location, it must be returned to that location and is subject to that retailer’s return policy.
You will also need to call GreatCall Customer Service at 1-800-733-6632 to cancel your account and monthly service charge.
10. GreatCall’s Ability to Amend or Cancel Your Service
10.1. Our Right to Change, Amend, Modify or Supplement Your Service
10.2. Our Rights To Limit/End Service Or This Agreement
Unless otherwise prohibited by law, we may change, modify, or supplement any Device and/or Services provided to you, including, but not limited to, rates, fees, prices, charges or features. We will provide notice regarding material changes to your Device or Services.
If you choose to use your Device and/or Service after that point, you’re accepting the change, modification, amendment, or supplement. If you do not accept the changes, amendments, modifications, or supplements, you can cancel the Service, just by calling us at 1-800-733-6632.
We may terminate this Agreement at any time without notice if we cease to provide Service in your area. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND OR END YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR VIOLATING THIS AGREEMENT OR FOR ANY OTHER GOOD CAUSE, INCLUDING, BUT NOT LIMITED TO:
- For conduct that we believe violates this Agreement;
- If we see excessive or unusual patterns that we, in our discretion, think may be fraudulent or abusive;
- If you behave in an abusive, derogatory, harassing, or similarly unreasonable manner with any of our representatives, employees, or agents, whether in person, over the phone, or in writing;
- If you fail to make all required payments when due;
- If you resell our Services either alone or as part of any other goods or service;
- If we discover that you are underage;
- If we discover that you have lied to us;
- If you interfere with our operations;
- If you become insolvent or go bankrupt;
- If you breach this Agreement;
- If you modify your Device from the manufacturer’s specifications;
- If you inaccurate or misleading credit information;
- If you allow anyone to tamper with your GreatCall number; or
- If you use your Device and/or Services in any way that: (a) is harmful to, interferes with, or negatively affects our network, other customers, or the network of any other provider, (b) is harmful to, interferes with, or negatively affects our Services or operations, (c) infringes on our intellectual property rights or the rights of others, (d) results in the publication of threatening, offensive or illegal material, or (e) generates spam or other abusive messaging or calling, a security risk, or a violation of privacy.
We can also temporarily limit your service for any operational or governmental reason.
11. Additional Terms For Text Messaging
The message rates that we charge depend on the GreatCall service plan that you selected. You will incur message charges when you send or receive a message, whether the message has been read or unread, viewed or unviewed, solicited or unsolicited. GreatCall does not guarantee that messages will be received. We are not responsible for lost or misdirected messages.
12. Rights In Numbers And Electronic Addresses We Assign To You
You do not have any rights in the personal identification number, email address or identifier we assign to you. The same is true for your wireless phone numbers, except for your right to transfer it. In the event we need to change or reassign them, we’ll let you know. Please know that your wireless phone number and/or name may appear when you call someone. We rely on this feature to provide services you enjoy.
13. Transferring Or “Porting” Phone Numbers
You may be able to transfer or “port” your phone number from us to another carrier or service provider. We cannot guarantee that this transfer will be successful. If you request that another service provider transfer or “port” your phone number, we will treat this request in the same manner as a request to cancel your GreatCall service. When the transfer is complete you will be responsible for all the terms of cancellation described in Section 3 of this Agreement. We may not be able to provide you with some services, such as 9-1-1 location services, while we implement the transfer.
14. Availability Of Service
Wireless phones use radio transmissions to access service. Therefore, we can’t provide service when your wireless phone is out of range of our provider’s transmission site or if sufficient network capacity is not available. You may not receive service in certain places, particularly in remote areas, with no service at all. Weather, topography, buildings, your wireless phone and other conditions that are outside of our control may also cause dropped calls or other problems with your service.
15. Suspending Service If Your Phone Is Lost Or Stolen
Please notify us immediately if someone steals your phone or you lose it. We’ll be happy to provide a courtesy suspension of Service for 30 days or until you choose to replace or recover your phone – whichever comes first – if you haven’t received a courtesy of this kind within the prior year. Until your Service is suspended, you will be responsible for all fees and charges, including those related to the use of Services, even if used by another party. During the suspension, your Jitterbug will not be able to make calls or send text messages. Suspending your Service, however, will not suspend your normal monthly billing. We may require a sworn statement about the loss or theft.
16. Other Agreements that Apply to Your use of the Device and/or Services
Additional terms and conditions may apply to your use of the Device and/or Services. If applicable, these terms and conditions are incorporated by reference and made a part of this Agreement. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or product. If there is a conflict between this Agreement and the terms and conditions applicable to a specific service or product, the latter terms shall control with respect to your use of that portion of that service or product.
16.1. GreatCall Link App
16.2. 5Star Services
16.3. Lively App
16.4. GreatCall Rides
Your Device comes equipped with GreatCall’s 5Star Service. If you purchase a GreatCall Health & Safety Package that includes 5Star Service, your use of 5Star and the Health & Safety Package services is subject to the 5Star and Additional Health & Safety Services Terms and Conditions. To review 5Star and Additional Health & Safety Services Terms and Conditions, please click here.
The Lively App software (if included on your Device) is licensed, not sold, to you by GreatCall and it is for use only under the terms of this Agreement. The Lively App is intended for your personal, non-commercial use and may not be rented, leased, sold, or redistributed by you. GreatCall retains ownership of the Lively App software and reserve all rights not expressly granted to you. In its sole discretion, GreatCall may make available app updates and the terms of this License shall govern such updates unless such update is accompanied by a separate license, in which case the terms of that license will govern.
Subject to the terms herein, you are granted a limited non-exclusive license to use the Lively App software on a single device. You may not, and you agree not to enable others to, reverse engineer, disassemble, attempt to derive the source code of, create derivative works of, or modify the Lively App software or any services provided by the Lively App software.
You acknowledge and agree that certain Lively App features transmit data through your Bluetooth-paired and connected smartphone and could impact charges to your wireless data plan. You agree that all such charges are your responsibility. You can view and control data use of apps, including the Lively App, in your smartphone settings.
17. Disclaimer Of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR PHONE. WE CAN’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DON’T AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. THIS DOESN’T DEPRIVE YOU OF ANY WARRANTY RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE.
18. Manufacturer’s Limited Warranty
To view information regarding our Standard Limited Warranty for GreatCall devices, please click here.
You agree to indemnify, defend and hold GreatCall harmless from any claims arising out of use of the phone or service, breach of this Agreement or violation of any laws or regulations or the rights of any third party by you or any person on your account or that you allow to use your phone or service.
20. Limitations Of Liability
You and GreatCall are each waiving important rights. Unless forbidden by law in a particular instance, we each agree as follows: (1) we are not liable for the actions or inactions of any service provider we contact for you, or for our inability to contact any service provider in any particular situation; (2) we, and our suppliers, are not liable to you for any injuries to persons or property arising out of or relating to your use of the Services; (3) OUR MAXIMUM LIABILITY TO YOU UNDER ANY THEORY (INCLUDING BUT NOT LIMITED TO FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, OR PRODUCTS LIABILITY) IS LIMITED TO AN AMOUNT EQUAL TO THE PORTION OF THE CHARGES TO YOU FOR THE SERVICES RELATING TO THE PERIOD OF SERVICES DURING WHICH SUCH DAMAGES OCCUR; (4) UNLESS OTHERWISE PROVIDED IN THESE TERMS, YOUR MAXIMUM LIABILITY TO US UNDER ANY THEORY (INCLUDING BUT NOT LIMITED TO FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, OR PRODUCTS LIABILITY) IS LIMITED TO ANY CHARGES DUE AND OWING BY YOU TO US, (5) NEITHER YOU NOR WE CAN RECOVER PUNITIVE DAMAGES, TREBLE, CONSEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES, OR ATTORNEY’S FEES (YOU AND WE AGREE NOT TO MAKE, AND TO WAIVE TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIM FOR DAMAGES OTHER THAN DIRECT, COMPENSATORY DAMAGES AS LIMITED IN THIS AGREEMENT), (6) no one is liable to you for dropped calls or interrupted service, or for problems caused by or contributed to by you, by any third-party, by buildings, hills, tunnels, network congestion, weather, or any other things we do not control, (7) notwithstanding anything else in these Terms, you agree to excuse any non-performance by us or any service provider caused in whole or in part by an act or omission of a third party, or by any equipment failure, act of God, natural disaster, strike, equipment or facility shortage, or other causes beyond the control of us or our service providers, (8) you agree that neither we nor any service provider who sends you data or information through the Services is liable for any errors, defects, problems, or mistakes in that data or information, and (9) you agree that the limitations of liability and indemnities in these Terms will survive even after the Terms have ended. You also agree GreatCall is not liable for missed VoiceMail(s), or deletions of VoiceMail(s) from your VoiceMail box (if you have one), even if you’ve saved them.
These limitations of liability apply not only to you, but to anyone using the Services on your behalf, to anyone making a claim on your behalf, and to any claims made by your family, employees, customers, or others arising out of or relating to your Device. Some states don’t allow an exclusion or limitation of incidental or consequential damages or certain other damages, so some of the limitations above may not apply in some situations.
The supplier of wireless services to GreatCall shall have no liability whatsoever for your losses, claims or damages for any cause whatsoever, including but not limited to any failure or disruption of wireless services provided hereunder, regardless of the form of action, whether in contract, tort or otherwise. You shall not be deemed a third-party beneficiary of any contract between GreatCall and GreatCall’s supplier of wireless services.
The content or services of third-party providers may be suspended or discontinued at any time, and the third-party providers do not guarantee that any content or service will remain available for any period of time. Such content and services may utilize networks and transmission equipment outside the control of GreatCall or the third-party providers and GreatCall and the third party providers disclaim liability for any interruption or suspension of such content or service provided through the Device.
UNDER NO CIRCUMSTANCES WILL WE, OUR AFFILIATES, OUR SUPPLIERS OR ANY THIRD PARTY PROVIDERS BE LIABLE, WHETHER UNDER CONTRACT OR TORT OR UNDER ANY OTHER BASIS, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE INFORMATION CONTAINED IN, OR AS A RESULT OF THE USE OF ANY CONTENT OR SERVICE BY YOU OR ANY OTHER, EVEN IF WE, OUR AFFILIATES, OUR SUPPLIERS OR SUCH THIRD PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF LEGAL RIGHTS OF THE CONSUMER, IT IS POSSIBLE THAT THESE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY IN SUCH JURISDICTIONS.
21. About You
You represent that you’re at least 18 years old and have the legal capacity to accept this Agreement. If you are ordering for a friend or a member of your family, you are bound by the terms of this Agreement, unless and until, your friend or family member has agreed to the terms of this Agreement. If you’re ordering for a company, you’re representing that you are authorized to bind the company to the terms of this Agreement, where the context “you” means the company.
22. Governing Law
To the fullest extent permitted by law, and except as explicitly provided otherwise, this agreement and any disputes arising out of or relating to it will be governed by the laws of the state of California, in accordance with the Federal Arbitration Act, if applicable, without regard to its conflict of law principles, and by any applicable tariffs, wherever filed.
23. Our Relationship With You
This agreement does not create any fiduciary relationships between you and us. It doesn’t create any relationship of principal and agent, partnership, or employer and employee, either.
24. Modification of this Agreement
This Agreement may be updated, modified, or changed from time to time by GreatCall without notice to you. Any changes, amendments, modifications, or supplements to this Agreement will be posted on the GreatCall’s website. The date of the latest version of the Agreement will be indicated at the bottom of this page. Be sure to check the GreatCall website from time to time to make sure that you are aware of the most recent Agreement, which will govern your use of our products and services.
Your continued use of the Services constitutes your agreement to any changes, modification, or updates.
25. We Can Assign This Agreement
We can assign this agreement or your obligations to pay under it in whole or in part to anyone we choose. You cannot assign this agreement or your obligations to anyone else without our prior written consent.
26. ARBITRATION AGREEMENT, CLASS ACTION WAIVER AND FORUM SELECTION CLAUSE
If you and we have a disagreement related to the Services or the validity of these terms and conditions of use, we’ll try to resolve it by talking with each other. If we can’t resolve it that way, we both agree to use confidential binding arbitration, not lawsuits (except for small claims court cases) to resolve the dispute. We agree that any controversy or claim between us will be settled by one neutral arbitrator before the American Arbitration Association (“AAA”). There’s no judge or jury in arbitration, arbitration procedures are simpler and more limited than rules applicable in court, and review is limited. But you are entitled to a fair hearing and the arbitrator’s decisions are as enforceable as any court order.
Arbitration shall be subject to the Federal Arbitration Act and not any state arbitration law. As modified by these terms and conditions of use, the arbitration will be governed by the AAA’s arbitration rules (collectively “Rules and Procedures”). We further agree that: (a) the arbitration shall be held at a location determined by AAA pursuant to the Rules and Procedures (provided that such location is reasonably convenient for you), or at such other location as may be mutually agreed upon by you and us; (b) ANY CLAIMS BROUGHT BY YOU OR US MUST BE BROUGHT IN OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (c) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, (d) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation, (e) we also reserve the right in our sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (f) the arbitrator shall honor claims of privilege and privacy recognized at law; and (g) a decision by the arbitrator (including any finding of fact and/or conclusion of law) against either you or us shall be confidential unless otherwise required to be disclosed by law or by any administrative body and may not be collaterally used against either of them in existing or subsequent litigation or arbitration involving any other person/customer.
With the exception of subparts (b) and (c) in the paragraph above (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained in these terms of conditions of use. If, however, either subpart (b) or (c) is found to be invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor we shall be entitled to arbitration.
In the event this agreement to arbitrate is held unenforceable, or in the event AAA refuses to arbitrate the dispute, all controversies, disputes, demands, counts, claims, or causes of action between you and us shall be exclusively brought in the state or federal courts located in San Diego County, California. Further, in the event either you or we bring an action in a court seeking provisional interim equitable relief pending resolution of an arbitration, such provisional interim relief must be exclusively sought in the state or federal courts located in San Diego County, California.
In the event that this agreement to arbitrate is held unenforceable, or in the event AAA refused to arbitrate the dispute, YOU AND WE AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT WE MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF YOUR USE OF THE SERVICES OR THIS AGREEMENT (WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY).
For more information on AAA, its Rules and Procedures, and how to file an arbitration claim, you may call AAA at 800-778-7879, write the AAA at 1633 Broadway, 10th Floor, New York, New York 10019, or visit the AAA website at http://www.adr.org.
27. This Is The Entire Agreement
These terms are the entire agreement between you and us with respect to the Services and your device. It supersedes all other agreements or representations, oral or written, between us, past or present, and may not be amended except in a writing signed by GreatCall, unless otherwise stated herein. If any part of these term is considered invalid, the rest of it will remain enforceable. No waiver of any part of these terms or of any breach of it, in any one instance will require us to waive any other instance or breach. In some circumstances we might decide to provide you service voluntarily even if you would not otherwise qualify. This will not be a waiver or require us to do so again.