Turn your device into a mobile health and safety tool.

Click to view the services and apps available for each product.





Included with all Health & Safety Packages.

Compatible with:

5Star Urgent Response

Be prepared for any situation, anytime, anywhere.

5Star Urgent Response Service provides easy-to-use and reliable access to IAED (International Academies of Emergency Dispatch) Certified 5Star Agents who will confirm your location, evaluate your situation, and get you the help you need. Trained in CPR and other emergency procedures, they can assist you with any uncertain or unsafe situation, 24 hours a day. So whether you’re lost in an unfamiliar part of town, walking in a parking lot at night, or experiencing a medical issue, 5Star Service can help.

Service includes:
911 Support and Follow-up - 5Star Agents can call 9-1-1 on your behalf or conference you in.
Your Personal Profile - The secure information you choose to provide in your Personal Profile empowers your 5Star Agent with critical details for faster, more personalized assistance.
Reliable Nationwide Coverage - Anywhere wireless coverage is available, your phone calls and 5Star Service are powered by the nation’s most dependable wireless network.
Multilingual Support - 5Star Agents can provide translation support for over 100 languages.

With 5Star Urgent Response Service, you and your family can worry less, knowing that someone you trust is always available to help, whenever you need it.

How it works:
  1. 1 Press the button to speak immediately with a 5Star Urgent Response Agent.
  2. 2 Agent will confirm your location, evaluate your situation and even stay on the line until your situation is resolved.
  3. 3 Agents can call emergency services, get roadside assistance or a locksmith, or contact family.

Included with select Health & Safety Packages.

$4 per month if purchased separately.

Compatible with:

Urgent Care

24/7 access to registered nurses and board-certified doctors.

With Urgent Care, you can speak with a live nurse or a doctor 24/7 and even get a prescription for common medications over the phone. It’s an easy way to access quality medical advice that’s available anytime, anywhere and insurance is not necessary. The companion Urgent Care app on the Jitterbug Smart also offers a Symptom Checker and Medical Dictionary on your phone.

Service includes:
Registered nurses and board-certified doctors available 24/7
No appointment or co-pay necessary
Prescriptions by phone
Access to robust Medical Dictionary and interactive Symptom Checker for Jitterbug Smart customers
Spanish translation available
Urgent Care, brought to you in partnership with FONEMED®, is not a substitute for dialing 9-1-1 and should not be used in a case of emergency. FONEMED's registered nurses and contracted physicians through MDLIVE (the “Providers”) offer advice regarding health care decisions, may prescribe certain medications and make diagnoses. We are not liable for any act or omission, including negligence, of any FONEMED employee or contractor. GreatCall is not a health care provider and does not provide health care services. You should seek the advice of your physician if you have any questions about medical treatment.

Included with Ultimate Health & Safety Packages.

$3 or $4 per month if purchased separately (varies by device).

Compatible with:

Product Replacement

If anything happens to your phone or device, we’ll replace it.

If your GreatCall phone or device gets lost, is stolen or if it breaks, we’ll send you another one. Enjoy peace of mind for only $4 per month for Jitterbug phones and just $3 per month for the GreatCall Splash*.

*Monthly fee is per device. You must wait 60 days after enrollment before requesting a replacement device. Limit one replacement per 12-month period. There is a $15 replacement fee for the GreatCall Splash, a $25 replacement fee for the Jitterbug Flip, and a $50 replacement fee for the Jitterbug Smart. All fees include delivery of a refurbished replacement device within 7 days.

Included with Ultimate Health & Safety Packages.

Compatible with:

Personal Operator

Make your daily life a little bit easier with live operator services.

Our friendly Personal Operators can help you, 24/7, with various tasks just by dialing “0” on your keypad.

Our Personal Operators can:
Update and manage your Phone Book
Look up residential, business or government phone numbers
Connect you to any number in the United States or Canada
Place calls to anyone in your Phone Book
Update your MyWorld feed (Jitterbug Flip only)
There are no additional fees to call GreatCall’s U.S.-based customer service. However, for calls to an Operator in which a service is completed, you will be charged 99 cents per call, and minutes will be deducted from your monthly rate plan balance equal to the length of the call and any call connected by the Operator. No additional charges for unlimited calls to a Personal Operator with purchase of an Ultimate Health & Safety Package.

Included with Ultimate Health & Safety Package.

Compatible with:

Fall Detection

Automatically calls for help if you fall.

The fall detection feature works with your 5Star Service on your GreatCall device to detect a fall. When you wear your device in a specially designed Lanyard Accessory Set we provide, fall detection’s advanced technology can sense sudden movement. If a fall is detected, the GreatCall device automatically connects you to an IAED (Formerly NAED) Certified Response Agent who will confirm your location using patented GPS technology, evaluate the situation and get you the help you need.

How it works:
  1. 1 If a fall occurs and you are unable to press the button on your device, it will detect the fall.
  2. 2 Your device automatically calls 5Star Service and connects you with an Urgent Response Agent.
  3. 3 5Star Urgent Response Agents will get you the help you need.

Included with the Lively Wearable Health & Safety Package.

Compatible with:


An exciting app for everyday motivation.

Themed around travel, the Lively App fitness tracker and pedometer motivates you to always keep exploring – both virtually and in the real world – by offering you daily mind and body challenges.

Included with all Health & Safety Packages.

$4 per month if purchased separately.

Compatible with:


Stay on schedule with medications and refills.

We understand that taking medications can be an important part of daily life and you shouldn't have to worry about remembering to stay on schedule. With our MedCoach medication reminder service, you can easily follow your medication and vitamin schedule as prescribed by your doctor with friendly reminder messages delivered to your phone. We can even connect you to your pharmacy for prescription refills. You can manage your reminders on the web at mygreatcall.com or through the companion app pre-loaded on the Jitterbug Smart.

Included with all Health & Safety Packages.

$4 per month if purchased separately.

Compatible with:

The Wellness Call

A senior wellness program from best-selling author and expert Brian Alman, Ph.D.

If you struggle with things like stress, sleeplessness, weight issues, pain or loneliness, just one 2 – 3 minute motivational call per week can help you. The Wellness Call is an empowering and motivational service developed in partnership with world-renowned wellness expert and best- selling author Brian Alman, Ph.D. Learn personalized strategies and techniques that can improve your physical, mental and emotional outlook. You’ll also receive custom tips and solutions that provide a boost to help maintain a healthy lifestyle.

Included with all plans.

Compatible with:

Daily Health Tips

Get tips for maintaining a healthy lifestyle.

This service is brought to you in partnership with the American Heart Association’s Go Red For Women® Movement. Stay healthy with daily health tips for seniors.

Every day you’ll receive a new text message that includes helpful information on exercising, eating right and living a heart-healthy lifestyle.

Included with select Health & Safety Packages.

$4 per month if purchased separately.

Compatible with:

The Check-in Call

Friendly automated calls will check in with you daily.

This helpful service will call to check in with you as often as you like. Questions relating to pain level, appetite, overall well-being and sleep quality can be asked on each call based on the information in your Personal Profile. If you reply that you need assistance, or if you miss a call, we will send a notification for help to a friend or relative listed as a personal contact.

Service includes:
Friendly automated calls up to 6 times per day - Get peace of mind and security for you and your family.
Friends or family notification - Should you indicate that you are in need of assistance, we will automatically notify the people you designate as personal contacts.
Easy set-up - Either call a GreatCall Personal Operator* or log in at MyGreatCall.com to create your contact list and your preferred schedule.
*5 minute charge per call on most plans. Fee waived with Ultimate Health and Safety package. GreatCall is not a health care provider and does not provide health care services. You should seek the advice of your physician if you have any questions about medical treatment.

Included with all plans.

Compatible with:

Brain Games

The fun way to train your brain.

BrainHQ®, powered by Posit Science®, is a suite of fun brain training games to improve your memory and sharpen your focus. Designed by the leading provider of clinically-proven brain fitness exercises, these games have been tested to show real benefits by using them. They’re available for free and pre-loaded on Jitterbug phones so you can play them anytime, anywhere.

Jitterbug Flip includes:
Quick Match – improve focus by retraining your brain to focus its attention
Make a Pair – sharpen your memory by improving your brain’s ability to record what it sees
Jitterbug Smart includes:
Divided Attention – challenge your brain to focus in on and react to particular details
Target Tracker – help build divided attention by tracking several moving objects
Hawk Eye – train your visual precision and exercise your field of view
Visual Sweeps – speed up visual processing to notice more of what's around, react to it more quickly, and remember it better

$4 per month.

Compatible with:


A fun and easy way to keep up to date on all your favorite interests.

MyWorld allows instant access to personal interests like local weather forecasts, sports scores, stock updates, daily trivia and horoscopes. The information is sent right to your phone without using the Internet. MyWorld can be managed through mygreatcall.com or by calling a GreatCall Personal Operator*.

*5 minute charge per call on most plans. Fee waived with Ultimate Health and Safety package. 

GreatCall is powered by the nation’s largest and most dependable wireless network.

  • No annual contracts
  • No cancellation fees
  • 100% U.S.-based customer service

Enter your zip code to check network coverage in your area.

We’re here for you.

Our award-winning, U.S.-based customer service representatives and technical support professionals are here if you need assistance.
Call us at 800-733-6632.

Learn More

Explore family
caregiving solutions.

GreatCall is supporting the needs of the 42 million Americans who are caring for aging family members.

Learn More