GreatCall services provide safety and independence.

Whether you need emergency help, have a medical question, need a locksmith, or are concerned about having a fall, GreatCall offers these services and many more, accessible right on your Jitterbug phone or Lively™ device.

John Walsh, Safety Advocate and Vice Chairman of GreatCall

5Star Urgent Response

Get one-button help, 24/7.

For any emergency, big or small, IAED-certified Agents will confirm your location, evaluate your situation, and get you the help you need using patented GPS technology. So whether you’re lost in an unfamiliar part of town, walking in a parking lot at night, or experiencing a medical issue, 5Star Service can help.

1

Press the button to speak immediately with a 5Star urgent response Agent.

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Your Agent confirms your location and stays on the line until your situation is resolved.

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Agents can call emergency services, get roadside assistance, or contact family.

Urgent Care

Speak to a registered nurse or board-certified doctor from the comfort of your own home.

Medical advice is available to you anytime, anywhere, without an appointment. You can even get prescriptions and refills for common medications over the phone. And with Urgent Care, no insurance plan or co-pay is necessary.

GreatCall Link

Give your loved ones peace of mind.

The GreatCall Link app keeps friends and family updated on your health and safety. They just download the free app, and if you contact 5Star for help, they will receive an alert on their smartphone. You stay active and independent, while they feel more connected and reassured.

Fall Detection

Innovative technology detects falls.

When you wear your medical alert device on our specially designed Fall Detection lanyard, it can detect if you experience a fall. Advanced technology can sense sudden movement, so 5Star can be contacted and help can be sent even if you are unable to press the device button.

GreatCall Rides

The service that's more convenient and affordable than a taxi.

GreatCall has teamed up with Lyft, the trusted, nationwide ride service, to connect you to affordable rides right from your Jitterbug phone. Just dial "0" on any Jitterbug phone and a live Personal Operator will provide an estimate. In minutes, a friendly driver will arrive at your location and take you where you want to go.

Brain Games

If you like puzzles, you’ll love Brain Games.

Brain Games is a fun way to keep your focus sharp and help improve your memory. Powered by Posit Science, the leading provider of clinically-proven brain fitness exercises, these games are pre-loaded on Jitterbug phones so you can play them anywhere you go.

Explore the services and apps available for each product.

 
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Jitterbug Smart2

Jitterbug
 Flip

Lively Mobile
 Plus

Lively
 Wearable

Feel prepared and protected anytime, anywhere. With 5Star Service, you’re immediately connected to highly-trained Agents, who can help in any situation, 24/7.

Speak to a live nurse or board-certified doctor, 24/7 without an appointment. You can also get a prescription for common medications over the phone.

Stay sharp and focused with fun, challenging brain games that help you improve your memory.

GreatCall has teamed up with Lyft, the trusted, nationwide ride service, to connect you to affordable and convenient rides right from your Jitterbug phone.

Detects and calls a 5Star Agent in the event of a fall.

Get unlimited access to a live, friendly operator who'll assist you with finding addresses, looking up phone numbers, connecting you to any number in the United States or Canada, and much more.

With Product Replacement, if your phone or device is lost, broken or stolen, we’ll replace it.