Exclusive services to keep you active, mobile and independent.
Our health and safety services can be accessed right from your phone or device, so you can ensure your well-being and safety from anywhere.
Turn your device into a mobile health and safety tool.
Click to view the services and apps available for each product.
Jitterbug Smart2
Jitterbug Flip
Lively Mobile
Lively Wearable
5Star Urgent Response
Highly-trained agents are here to help you anytime.
Urgent Care
24/7 access to registered nurses and board-certified doctors.
GreatCall Link
Easily stay connected with family and friends.
Included with all Health & Safety Packages.
Compatible with:
5Star Urgent Response
Unlimited one-button help in any situation, anytime, anywhere.
5Star Urgent Response Service provides easy-to-use and reliable access to IAED (International Academies of Emergency Dispatch) Certified 5Star Agents who will confirm your location, evaluate your situation, and get you the help you need. Trained in CPR and other emergency procedures, they can assist you with any uncertain or unsafe situation, 24 hours a day. So whether you’re lost in an unfamiliar part of town, walking in a parking lot at night, or experiencing a medical issue, 5Star Service can help.
- Service includes:
- 911 Support and Follow-up - 5Star Agents can call 911 on your behalf or conference you in.
- Your Personal Profile - The secure information you choose to provide in your Personal Profile empowers your 5Star Agent with critical details for faster, more personalized assistance.
- Reliable Nationwide Coverage - Anywhere wireless coverage is available, your phone calls and 5Star Service are powered by the nation’s most dependable wireless network.
- Multilingual Support - 5Star Agents can provide translation support for over 100 languages.
With 5Star Urgent Response Service, you and your family can worry less, knowing that someone you trust is always available to help, whenever you need it.
How it works:
- 1 Press the button to speak immediately with a 5Star Urgent Response Agent.
- 2 Agent will confirm your location, evaluate your situation and even stay on the line until your situation is resolved.
- 3 Agents can call emergency services, get roadside assistance or a locksmith, or contact family.
Included with select Health & Safety Packages.
$4 per month if purchased separately.
Compatible with:
Urgent Care
24/7 access to registered nurses and board-certified doctors.
With Urgent Care, you can speak with a live nurse or a doctor 24/7 and even get a prescription for common medications over the phone. It’s an easy way to access quality medical advice that’s available anytime, anywhere and insurance is not necessary.
- Service includes:
- Registered nurses and board-certified doctors available 24/7
- No appointment or co-pay necessary
- Prescriptions by phone
- Spanish translation available
Included with select Health & Safety Packages.
Compatible with:
GreatCall Link
The premier tool for families and caregivers.
GreatCall Link was created to keep caregivers informed about the health and safety of family members with GreatCall products.
If you're a caregiver, you will receive updates about the status and well-being of the person using the GreatCall product. This is done through 5Star Medical Alert Service and the GreatCall Link app.
How it works:
All GreatCall products work with the GreatCall Link app. Authorized contacts can launch the app on a smartphone or through the web to see information about a family member with a 5Star-enabled device. The Link app makes it easy to keep everyone up-to-date, promoting a lifestyle of independence without sacrificing safety.
- Service includes:
- Alerts when an emergency call is made to 5Star
- The power level of the connected device
- A list of daily activities, as noted in the Personal Profile
- Current location on a map through patented GPS technology
Included with the Lively Wearable Health & Safety Package.
Compatible with:
GreatCall Link
The premier tool for families and caregivers.
GreatCall Link was created to keep caregivers informed about the health and safety of family members with GreatCall products.
If you're a caregiver, the GreatCall Link app on your smartphone will give you and Mom peace of by knowing that she is safe and staying active. You can see that her Lively Wearable is powered, and if she does call 5Star for help, you'll be sent an alert.
How it works:
Authorized contacts can launch the app on a smartphone or through the web to see information about a family member with the Lively Wearable. The Link app makes it easy to keep everyone up-to-date, promoting a lifestyle of independence without sacrificing safety.
Personal Operator
Friendly unlimited assistance with daily tasks.
MedCoach
Stay on schedule with medication and refill reminders.
The Wellness Call
One call per week from a wellness expert.
Included with Ultimate Health & Safety Packages.
Compatible with:
Personal Operator
Make your daily life a little bit easier with live operator services.
Get unlimited access to a live, friendly operator by simply dialing “0” on your Jitterbug phone. The operator will assist you with various tasks like helping to find addresses, and so much more.
- Our Personal Operators can:
- Update and manage your Phone Book
- Look up residential, business or government phone numbers
- Connect you to any number in the United States or Canada
- Place calls to anyone in your Phone Book
- Update your MyWorld feed (Jitterbug Flip only)
Included with all Health & Safety Packages.
$4 per month if purchased separately.
Compatible with:
MedCoach
Stay on schedule with medications and refills.
We understand that taking medications can be an important part of daily life and you shouldn't have to worry about remembering to stay on schedule. With our MedCoach medication reminder service, you can easily follow your medication and vitamin schedule as prescribed by your doctor with friendly reminder messages delivered to your phone. We can even connect you to your pharmacy for prescription refills. You can manage your reminders on the web at mygreatcall.com.
Included with all Health & Safety Packages.
$4 per month if purchased separately.
Compatible with:
The Wellness Call
A senior wellness program from best-selling author and expert Brian Alman, Ph.D.
Receive a motivational call at your convenience* each week from world-renowned wellness expert and best-selling author Brian Alman, Ph.D. with personalized tips, strategies, and techniques that can improve your physical, mental, and emotional outlook.
*You can set up or edit when you would like to receive your Wellness Calls 24/7 through MyGreatCall.com or by calling a friendly Customer Service representative. Airtime rates may apply when answering your Wellness Call.
Daily Health Tips
Lifestyle tips from the American Heart Association.
Check-in Call
Daily automated calls to check in with you.
Brain Games
Improve your memory and sharpen your focus.
Included with all plans.
Compatible with:
Daily Health Tips
Get tips for maintaining a healthy lifestyle.
This service is brought to you in partnership with the American Heart Association’s Go Red For Women® Movement. Stay healthy with daily health tips for seniors.
Every day you’ll receive a new text message that includes helpful information on exercising, eating right and living a heart-healthy lifestyle.
Included with select Health & Safety Packages.
$4 per month if purchased separately.
Compatible with:
The Check-in Call
Friendly automated calls will check in with you daily.
Get Check-In Calls up to 6 times per day with questions relating to pain level, appetite, overall well-being and sleep quality based on your personal preferences*. If you reply that you need assistance or miss a call, a notification for help will be sent to a friend or relative of your choice.
- Service includes:
- Friendly automated calls up to 6 times per day - Get peace of mind and security for you and your family.
- Friends or family notification - Should you indicate that you are in need of assistance, we will automatically notify the people you designate as personal contacts.
- Easy set-up - Either call a GreatCall Customer Service representative or log in at MyGreatCall.com to create your contact list and your preferred schedule.
Included with all plans.
Compatible with:
Brain Games
The fun way to train your brain.
BrainHQ®, powered by Posit Science®, is a suite of fun brain training games to improve your memory and sharpen your focus. Designed by the leading provider of clinically-proven brain fitness exercises, these games have been tested to show real benefits by using them. They’re available for free and pre-loaded on Jitterbug phones so you can play them anytime, anywhere.
- Jitterbug Flip includes:
- Quick Match – improve focus by retraining your brain to focus its attention
- Make a Pair – sharpen your memory by improving your brain’s ability to record what it sees
- Jitterbug Smart2 includes:
- Divided Attention – challenge your brain to focus in on and react to particular details
- Target Tracker – help build divided attention by tracking several moving objects
- Hawk Eye – train your visual precision and exercise your field of view
- Visual Sweeps – speed up visual processing to notice more of what's around, react to it more quickly, and remember it better
Fall Detection
Detects and calls a 5Star Agent in the event of a fall.
Fitness Tracker
Select daily challenges, and track steps.
Product Replacement
If your phone or device is lost, stolen or broken, we'll replace it.
Included with Ultimate Health & Safety Package.
Compatible with:
Fall Detection
Calls for help when a fall is detected.
The fall detection feature works with your 5Star Service on your GreatCall device to detect a fall. When you wear your device in a specially designed Lanyard Accessory Set we provide, fall detection’s advanced technology can sense sudden movement. If a fall is detected, the GreatCall device automatically connects you to an IAED (Formerly NAED) Certified Response Agent who will confirm your location using patented GPS technology, evaluate the situation and get you the help you need.
How it works:
- 1If a fall is detected and you are unable to press the button on your device, it will automatically call 5Star Service.
- 2 You will be connected with a 5Star Agent.
- 3 The 5Star Agent will confirm your location, evaluate the situation, and get you the help you need.
Compatible with:
You will love the fun challenges.
The Lively Wearable acts as a pedometer that lets you track your daily steps. In addition, the Lively Wearable app, themed around travel, motivates you to always keep exploring - both virtually and in the real world. You can complete step challenges taking you to new cities in different countries, keeping you active and entertained.
Included with Ultimate Health & Safety Packages.
$3 or $4 per month if purchased separately (varies by device).
Compatible with:
Product Replacement
If anything happens to your phone or device, we’ll replace it.
If your GreatCall phone or device gets lost, is stolen or if it breaks, we’ll send you another one. Enjoy peace of mind for only $4 per month for Jitterbug phones and just $3 per month for the Lively Mobile*.
*Monthly fee is per device. You must wait 60 days after enrollment before requesting a replacement device. Limit one replacement per 12-month period. There is a $15 replacement fee for the Lively Mobile, a $25 replacement fee for the Jitterbug Flip, and a $50 replacement fee for the Jitterbug Smart2. All fees include delivery of a refurbished replacement device within 7 days.MyWorld
Keep up-to-date on all your favorite interests.
$4 per month.
Compatible with:
MyWorld
A fun and easy way to keep up to date on all your favorite interests.
MyWorld allows instant access to personal interests like local weather forecasts, sports scores, stock updates, daily trivia and horoscopes. The information is sent right to your phone without using the Internet. MyWorld can be managed through mygreatcall.com or by calling a GreatCall Personal Operator*.
*$0.99 charge per call on most plans. Fee waived with the Ultimate Health and Safety package. Airtime rates may apply when calling Operator Services.- 5Star Urgent Response
- Urgent Care
- GreatCall Link
- Personal Operator
- MedCoach
- The Wellness Call
- Daily Health Tips
- Check-in Call
- Brain Games
- Fall Detection
- Fitness Tracker
- Product Replacement
- MyWorld
5Star Urgent Response
Unlimited one-button help any situation.
5Star Urgent Response Service provides easy-to-use and reliable access to IAED (International Academies of Emergency Dispatch) Certified 5Star Agents who will confirm your location, evaluate your situation and get you the help you need. Trained in CPR and other emergency procedures, they can assist you with any uncertain or unsafe situation – 24 hours a day. So whether you’re lost in an unfamiliar part of town, walking in a parking lot at night or experiencing a medical issue, 5Star Service can help.
Included with:
- All Health & Safety Packages
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
- Lively Mobile
- Lively Wearable
Urgent Care
24/7 access to registered nurses and board-certified doctors.
With Urgent Care, you can speak with a live nurse or a doctor 24/7 and even get a prescription for common medications over the phone. It’s an easy way to access quality medical advice that’s available anytime, anywhere and insurance is not necessary.
Urgent Care, brought to you in partnership with FONEMED®, is not a substitute for dialing 9-1-1 and should not be used in a case of emergency. FONEMED's registered nurses and contracted physicians through MDLIVE (the “Providers”) offer advice regarding health care decisions, may prescribe certain medications and make diagnoses. We are not liable for any act or omission, including negligence, of any FONEMED employee or contractor. GreatCall is not a health care provider and does not provide health care services. You should seek the advice of your physician if you have any questions about medical treatment.
Included with:
- Preferred, Ultimate Health & Safety Service Packages ($4/month, if purchased separately)
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
- Lively Mobile
GreatCall Link
The premier tool for caregivers.
GreatCall Link was created to keep caregivers informed about the health and safety of family members with GreatCall products. All GreatCall products work with the GreatCall Link app. Authorized contacts can launch the app on a smartphone or through the web to see information about a family member with a 5Star-enabled device. The Link app makes it easy to keep everyone up-to-date, promoting a lifestyle of independence without sacrificing safety.
Included with:
- Preferred, Ultimate Health & Safety Service Packages
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
- Lively Mobile
- Lively Wearable
Personal Operator
Simplify your daily life with live operator services.
Get unlimited access to a live, friendly operator by simply dialing “0” on your Jitterbug phone. The operator will assist you with various tasks like helping to find addresses, and so much more.
Unlimited access to GreatCall’s Personal Operator is included with an Ultimate Health & Safety Package (airtime rates still apply). Access to Personal Operator for all other plans will result in a $0.99 fee included on your monthly bill. Airtime rates may apply when calling Operator Services.
Included with:
- Ultimate Health & Safety Service Package
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
MedCoach
Stay on schedule with medications and refills.
Get friendly reminders delivered right to your phone and even connect to your pharmacy for prescription refills. Manage your reminders online at MyGreatCall.com or through the pre-installed companion app on your Jitterbug Smart.
Included with:
- All Health & Safety Packages ($4/month, if purchased separately)
Compatible with:
- Jitterbug Flip
The Wellness Call
One call per week from a wellness expert.
Receive a motivational call at your convenience* each week from world-renowned wellness expert and best-selling author Brian Alman, Ph.D. with personalized tips, strategies, and techniques that can improve your physical, mental, and emotional outlook.
*You can set up or edit when you would like to receive your Wellness Calls 24/7 through MyGreatCall.com or by calling a friendly Customer Service representative. Airtime rates may apply when answering your Wellness Call.
Included with:
- All Health & Safety Packages ($4/month, if purchased separately)
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
Daily Health Tips
Get tips for maintaining a healthy lifestyle.
Stay healthy with daily text messages that include helpful information on exercising, eating right and living a heart-healthy lifestyle – brought to you in partnership with the American Heart Association’s Go Red For Women® Movement.
Included with:
- All Health & Safety Packages
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
Check-in Call
Receive friendly automated calls for daily peace of mind.
Get Check-In Calls up to 6 times per day with questions relating to pain level, appetite, overall well-being and sleep quality based on your personal preferences*. If you reply that you need assistance or miss a call, a notification for help will be sent to a friend or relative of your choice.
*You can set up or edit your personal preferences 24/7 through MyGreatCall.com or by calling a friendly Customer Service representative. Airtime rates may apply when answering your Check-In Call. GreatCall is not a health care provider and does not provide health care services. You should seek the advice of your physician if you have any questions about medical treatment.
Included with:
- All Health & Safety Packages ($4/month, if purchased separately)
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
Brain Games
Train your brain the fun way.
Improve your memory and sharpen your focus on your Jitterbug phone with a pre-loaded suite of clinically-proven brain fitness exercises from BrainHQ®, powered by Posit Science®.
Included with:
- All Rate Plans
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
Fall Detection
Calls for help when a fall is detected.
The fall detection feature works with your 5Star Service on the GreatCall device to detect a fall. When you wear your device in a specially designed lanyard, fall detection’s advanced technology can sense sudden movement. If a fall is detected, the device automatically connects you to an IAED Certified Response Agent who will confirm your location using patented GPS technology, evaluate the situation and get you the help you need.
Included with:
- Ultimate Health & Safety Service Package
Compatible with:
- Lively Mobile
- Lively Wearable
Fitness Tracker
You will love the fun challenges.
The Lively Wearable acts as a pedometer that lets you track your daily steps. In addition, the Lively App, themed around travel, motivates you to always keep exploring - both virtually and in the real world. You can complete step challenges taking you to new cities in different countries, keeping you active and entertained.
Compatible with:
- Lively Wearable
Product Replacement
If anything happens to your phone or device, we’ll replace it.
For only $4/month for Jitterbug phones and just $3/month for Lively Mobile*, we’ll replace your GreatCall product if it’s ever lost, stolen or broken.
*Monthly fee is per device. You must wait 60 days after enrollment before requesting a replacement device. Limit 1 replacement per 12-month period. There is a $15 replacement fee for the Lively Mobile, a $25 replacement fee for the Jitterbug Flip, and a $50 replacement fee for the Jitterbug Smart2. All fees include delivery of a refurbished replacement device within 7 days.
Included with:
- Ultimate Health & Safety Service Package ($3-4/month, if purchased separately – varies by device)
Compatible with:
- Jitterbug Smart2
- Jitterbug Flip
- Lively Mobile
MyWorld
Stay on top of your favorite interests for only $4/month.
Keep up-to-date on all your personal interests with local weather forecasts, sports scores, stock updates, daily trivia and horoscopes sent right to your phone without using the Internet. Manage MyWorld online at MyGreatCall.com or by calling a GreatCall Personal Operator*.
*$0.99 charge per call on most plans. Fee waived with the Ultimate Health and Safety package. Airtime rates may apply when calling Operator Services.
Included with:
- $4/month
Compatible with:
- Jitterbug Flip
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Jitterbug Smart2
All-new Jitterbug Smart2 The simple smartphone with built-in health and safety apps.
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