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Safety Notice
The federal government sets standards to ensure that mobile devices are used safely. GreatCall meets or exceeds the governing standards for all mobile devices that are provided through GreatCall.
Mobile devices that are provided by GreatCall meet the latest requirements governing radio safety levels. They meet SAR (specific absorption rate) standards set by the United States Federal Communications Commission.
For more information about wireless health and safety, please refer to:
World Health Organization: http://www.who.int/peh-emf/standards/en/
User guides, how-to videos and product support for your GreatCall products.

Smartphones

Cell Phones

Medical Alerts

Jitterbug Smart2

Jitterbug Smart

Jitterbug Touch3

Jitterbug Touch 2

Lively Flip

Jitterbug5

Jitterbug Plus

Jitterbug J

Samsung SCH-r100

Lively Wearable2

Lively Wearable

Lively Mobile Plus

Lively Mobile

The 5Star Responder®
Frequently Asked Questions
Smartphones
Creating an account is free. You will have the ability to sign into an existing Gmail account or create a new one when you setup your phone for the first time or when you open the Play Store app for the first time.
Creating an account is easy, all you need is an email address to get started.
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location. This provides emergency responders with the general vicinity of the person calling with the emergency.
Yes, the Jitterbug Smart2 will display alert messages. These are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:
- Alerts issued by the President.
- Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency (Extreme and Severe).
- Amber Alerts – missing child alert.
Yes, the Jitterbug Smart will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:
- Alerts issued by the President.
- Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. (Extreme and Severe)
- Amber Alerts – missing child alert.
Yes. The Jitterbug Smart supports Bluetooth v4.0
NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.
Touch3 – Yes. The Jitterbug Touch3 supports Bluetooth v4.0
NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.
The Touch features intuitive navigation organized as a list, large LCD color screen, large text, a touch sensitive screen, and an easy to use keyboard option*. Additional features, like the built-in camera with photo sharing, is also easy to use!
* The Touch3 has an onscreen soft keyboard interface.
Yes, the Touch3 will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:
- Alerts issued by the President.
- Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. (Extreme and Severe)
- Amber Alerts – missing child alert.
Yes, the Jitterbug Touch 2 will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:
- Alerts issued by the President.
- Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency.
- Amber Alerts – missing child alert.
Yes. The Jitterbug Touch 2 is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices (3.0 + EDR). Recommended compatible headsets can be found on greatcall.com. Bluetooth is off by default.
NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.
Yes, the Jitterbug Touch will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:
- Alerts issued by the President.
- Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency.
- Amber Alerts – missing child alert.
Yes. The Jitterbug Touch is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices (2.1 + EDR). Recommended compatible headsets can be found on greatcall.com. Bluetooth is off by default.
NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by Greatcall.
Cell Phones
The following are approximate guidelines for your Jitterbug battery after being fully charged:
- When your phone is on but not in use and you're in good signal areas - the Jitterbug battery should last up to up to 264 hours or about 11 days
- When talking continuously, the Jitterbug battery should last up to up to 4 hours. The battery drains faster when you use your phone in weaker signal areas, and using bluetooth or speakerphone.
- When your battery is out of power, it will take about 2.5 hours to recharge it using your Battery Charger accessory (included in the box with purchase). Once fully charged, the "Charging Complete" message will show on the outside screen of your phone.
Please note: If you are in a poor wireless radio signal area or out of range your battery will drain faster. We suggest getting into the habit of charging your Jitterbug every night, because often you won't know if you've been traveling in low signal areas.
Yes. The Jitterbug Plus is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on greatcall.com.
Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.
Q: When the charger is plugged in to a power supply, does the Jitterbug Plus automatically turn on??
The following are approximate guidelines for your fully-charged Jitterbug Plus battery:
- When your phone is on, not in-use and you have good coverage, the Jitterbug battery should last up to up to 25 days
- When talking on your phone continuously, the battery should last up to up to 5 hours. NOTE: The battery drains quicker when using the speakerphone feature, a Bluetooth device, or when you have poor coverage.
- When your battery is out of power, it will take about 2.5 hours to recharge it using your Battery Charger (included in your Jitterbug Plus box). Once fully charged, the "Charging Complete" message will appear on the outside display screen.
NOTE: We suggest getting into the habit of charging your Jitterbug every night to ensure that your Jitterbug Plus is powered up and ready to use when you need it!
Yes, the Jitterbug Plus can store up to approximately 300 photos, depending on the file sizes. The price is 10¢ per photo sent or received.
If you want to modify names and numbers in your Phone Book, you can simply:
- Call our friendly GreatCall Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, five minutes will be deducted from your monthly minutes plan each time this service is used. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
- Register online at MyGreatCall.com, our secure, password-protected website. It's easy to manage your Phone Book yourself or have someone you trust do it for you. These edits will automatically update to your phone within a few minutes.
- Fax us your list with your name and GreatCall phone number to 1-858-430-3710 and we will do it for you.
- Call Customer Service to activate the Modify Phone Book feature on your phone so you can manually add names and numbers right on your Jitterbug.
Yes. The Jitterbug5 is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on greatcall.com.
Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.
The following are approximate guidelines for your fully-charged Jitterbug5 battery:
- When your phone is on, not in-use and you have good coverage, the Jitterbug battery should last up to up to 25 days
- When talking on your phone continuously, the battery should last up to up to 5 hours.
NOTE: The battery drains quicker when using the Speakerphone feature, a Bluetooth device, or when you have poor coverage. - When your battery is out of power, it will take about 2.5 hours to recharge it using your Wall Charger (included in your Jitterbug5 box). Once fully charged, the "Charging Complete" message will appear on the outside display screen.
NOTE: We suggest getting into the habit of charging your Jitterbug every night to ensure that your Jitterbug5 is powered up and ready to use when you need it.
If you want to modify names and numbers in your Phone Book, you can simply:
- Call our friendly GreatCall Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, five minutes will be deducted from your monthly minutes plan each time this service is used. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
- Register online at MyGreatCall.com, our secure, password-protected website. Here you can easily manage your Phone Book yourself or have someone you trust do it for you. Updates to your Phone Book online at MyGreatCall.com will automatically update your phone within a few minutes.
- Fax us your list with your name and GreatCall phone number to 1-858-430-3710 and we will do it for you.
- Call Customer Service to activate the Modify Phone Book feature on your phone so you can manually add names and numbers right on your Jitterbug.
If you want to modify names and numbers in your Phone Book, you can simply:
- Manage your Phone Book directly through the handset. Please see the user guide for complete instructions
- Call our friendly GreatCall Personal Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, you will be charged 99 cents per call, and minutes will be deducted from your monthly rate plan balance equal to the length of the call and any call connected by the operator. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
- Register online at MyGreatCall.com, our secure, password-protected website. Here you can easily manage your Phone Book yourself or have someone you trust do it for you. Updates to your Phone Book online at MyGreatCall.com will automatically update your phone within a few minutes.
- Fax us your list with your name and GreatCall phone number to 1-760-438-9790 and we will do it for you.
Medical Alerts
Press the button to be connected with a 5Star Agent. The powerful external speaker and the microphone allow for crystal clear, amplified two-way communication, with the 5Star Agent. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.
- Send a test call to your device by logging into your MyGreatCall.com account, navigating to the 5Star set up page under the “Health & Safety Services” tab, and clicking the “Test Call” button on the right-side of the page.
- Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.
You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.
Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.
As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and device are working properly. There are two (2) ways to make a test call:
- Send a test call to your device by logging into your MyGreatCall.com account.
- Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.
You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.
Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.
As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and the device are working properly. There are two (2) ways to make a test call:
- Send a test call to your device by logging into your MyGreatCall.com account.
- Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.
You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.
Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.
As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and the device are working properly. There are two (2) ways to make a test call:
- Send a test call to your device by logging into your MyGreatCall.com account.
- Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.
You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.
Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.
Phone: 866-490-1076
The Personal Emergency Profile provides an additional level of protection to 5Star customers. It is an important tool that enables 5Star Response to provide the best service possible. Potential information stored in the profile includes:
- Basic information like name, phone number, gender, age and primary language
- Locations frequently visited such as home, work, gym, doctors’ offices or vacation home
- Emergency contacts
- Medical information such as medications, doctors, hospitals and medical or physical conditions
- Vehicles driven including make, model, color and license plate
Customers can provide as much or as little data as they choose to share. However, customers are encouraged to provide as much information as possible in the Personal Emergency Profile. The information should be periodically reviewed to make sure it is accurate.
Services
5Star offers you the freedom of feeling safe and secure wherever you might be. The service is mobile and not confined to your home (for strictly medical emergencies) or your vehicle (roadside assistance or accident), and is available in any situation where you might need help. 5Star is uniquely designed with a customizable Personal Profile that contains pertinent confidential information used by 5Star agents to dispatch appropriate assistance when needed. 5Star provides unlimited usage. Anytime you feel anxious, threatened, in possible danger, or just not sure, you should feel free to call 5Star for assistance.
Note: Traditional concierge services such as hotel or transportation reservations, weather reports, etc. are not provided by 5Star.
GreatCall’s 5Star Urgent Response™ is a unique and valuable service that provides reliable access to IAED-Certified Response Agents that are trained to provide help in any situation – 24 hours a day, 7 days a week.
Features and benefits of the 5Star Urgent Response service include:
- Mobility - Unlike home-based or car-based systems, 5Star is mobile.
- Dependable Nationwide Coverage - Immediate access to help anywhere wireless coverage is available.
- Immediate connection to IAED Certified Response Agents - Live, 100% U.S. Based Agents who are certified by the National Academies of Emergency Dispatch®, trained in CPR and other emergency protocols and available to assist anytime, day or night.
- Enhanced location tracking with GPS - 5Star utilizes GPS technology, stored frequent locations and advanced location training to track and locate users.
- 5Star and 9-1-1 work together - 5Star Agents will identify and locate you, assess your situation and then send the appropriate help including assistance in dispatching 9-1-1 emergency services. Agents will stay on the line with users until their situation is resolved and can also conference in a registered nurse, family and friends.
- Urgent Care – Includes access to speak with a live nurse or a doctor 24/7 and get a prescription for common medications over the phone. Urgent Care also comes with an interactive symptom checker and a medical dictionary.
- Multilingual – 5Star Agents can provide translation support for assistance in over 100 languages.
On a Jitterbug phone:
5Star Service is only available with a Health & Safety Package. Basic Health and Safety Packages start at $19.99 per month. There are no long-term contracts or cancellation fees for the 5Star Service. Calls to 5Star are unlimited (no usage charges).
On a Lively device:
5Star Service is only available with a Health & Safety Package. Basic Health & Safety Packages start at $24.99 per month per line of service. There are no long-term contracts or cancellation fees for the 5Star Service. Calls to 5Star Urgent Response are unlimited (no usage charges).
Jitterbug phones – Existing customers can enroll in 5Star Service by calling 1-800-733-6632. New customers can purchase a Jitterbug phone with a GreatCall Health & Safety Package which includes 5Star Service in the monthly plan. Jitterbug phones can be purchased online at www.greatcall.com, calling GreatCall at 1-800-345-5651, or by visiting a select retailer (see Store Locator for the Retailer closest to you).
The GreatCall Splash device– – Existing customers can enroll in 5Star Service by calling 1-800-463-5412. New customers can purchase the Splash online at www.greatcall.com, calling GreatCall at 1-800-650-5921, or by visiting a select retailer (see Store Locator for the Retailer closest to you).
The 5Star Mobile app - You can download the 5Star app onto your iPhone from Apple’s App Store or onto your Android smartphone from Google’s Play Store. Once downloaded, you can create a new account to start your FREE 30-day trial. After the trial period 5Star Service is $14.99 per month.
5Star is NOT a substitute for 9-1-1. 5Star Response Agents are professionally trained and certified to provide assistance in any situation, including urgent situations. However, GreatCall strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass 5Star Urgent Response and contact 9-1-1 directly. Below are some situational examples of when NOT to use The 5Star:
- Fire
- Heart attack/stroke
- Robbery/break-in
If a customer calls 9-1-1 with their 5Star device (Jitterbug or GreatCall Splash devices only - not a smartphone), a notification will be sent to the 5Star Urgent Response Center. After the 9-1-1 call is completed, a 5Star Agent may contact the customer to see if further assistance is needed.