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User guides, how-to videos and product support for your GreatCall products.

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Smartphones

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Urgent Response Devices

Frequently Asked Questions

Products

A:
Yes. The Jitterbug Flip is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on greatcall.com. Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
The Jitterbug Flip only weighs 4.7 ounces, or about the weight of a deck of cards. When closed, the Jitterbug Flip’s sleek and modern design is only 4.3 inches tall, 2.2 inches wide and 0.7 inches thick.

A:
The Jitterbug Flip can store up to 200 phone numbers.

A:

If you want to modify names and numbers in your Phone Book, you can simply:

  • Call our friendly GreatCall Personal Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, you will be charged 99 cents per call, and minutes will be deducted from your monthly rate plan balance equal to the length of the call and any call connected by the operator. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
  • Register online at MyGreatCall.com, our secure, password-protected website. Here you can easily manage your Phone Book yourself or have someone you trust do it for you. Updates to your Phone Book online at MyGreatCall.com will automatically update your phone within a few minutes.
  • Fax us your list with your name and GreatCall phone number to 1-858-430-3710 and we will do it for you.
  • Call Customer Service to activate the Modify Phone Book feature on your phone so you can manually add names and numbers right on your Jitterbug.

A:
The Jitterbug Flip features a big screen with text that is easy to see, large buttons for easy typing and intuitive navigation with simple YES/NO buttons. The Jitterbug Flip also has an easy-to-use camera, a flashlight with magnifier to help you see in low-light situations and a powerful speaker that delivers clear sound.

A:
You can customize your Jitterbug Flip with 7 available ring tone options. You may set a universal ring tone that will sound to indicate an incoming call. You can also assign a different ring tone to each individual Phone Book contact by using your MyGreatCall.com account.

A:
Yes, the Jitterbug Flip has a large, bright color screen with large, legible on-screen font (up to 32 point size). The backlit keypad with big buttons makes it easy to dial in all lighting conditions. Also, the Jitterbug Flip is capable of Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This feature can be turned on or off by calling Customer Service.

A:
No, it will enter a charging state. If the phone was previously powered off you must manually power on the handset by pressing the ON/OFF button.

A:
Yes, a 3.5mm Headset Jack and Bluetooth capabilities.

A:
Yes, the handset supports Enhanced 9-1-1, or E911, that determine a caller’s identification and a relative location using cell tower triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
If you are subscribed to 5Star Service, pressing the “5*” button will immediately connect you to a highly-trained Urgent Response Agent. NOTE: 5Star subscribers can also reach a 5Star Agent by manually pressing the “5” key and then the “*” key, then YES to dial.

A:
If you are not a 5Star subscriber and you press the “5*” button, the display will read: “5Star service is not enabled. Do you want to call 911?”. Pressing YES will dial 9-1-1. Pressing NO will take you back to the Main Menu.

A:
The Jitterbug Flip has a 2.0 megapixel camera and saves photos in JPG format.

A:
The Jitterbug Flip only accepts JPG, GIF and PNG files as text message attachments. All photos are compressed before being sent to your phone.

A:
No, once deleted from the phone a photo cannot be recovered. You should use the photo sharing feature to upload photos to Facebook or to your computer using USB connection if you wish to store photos beyond the phone’s capacity. Set up photo sharing through your MyGreatCall.com account.

A:
The Jitterbug Flip can store up to approximately 1,000 photos, depending on the file sizes. The price is 10¢ per photo sent or received.

A:
Yes, you can use the included USB cable to connect your Jitterbug Flip to your personal computer to download photos. When plugging your Flip to your computer, make sure to use the USB connector on the side of the phone. Your phone will not be detected when using the USB cable with the Charging Dock. Once connected, your computer will identify your phone automatically like a USB flash drive. Please refer to your computer manufacturer or operating system documentation for additional details on how to view files from connected storage devices. This feature is only compatible with Windows XP or greater, and Mac OSX 10.8 or greater.

A:
Voice Dial enables you to speed dial a contact that has been stored in your Phone Book just by speaking the exact name into the microphone. From the Main Screen, use the Up/Down button and scroll until Voice Dial appears and press YES. You will be asked to say the name of the contact to connect.

A:
The Jitterbug Flip comes in two colors. You can select red or graphite.

A:

Yes. The Jitterbug5 is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on greatcall.com.

Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
The Jitterbug5 features intuitive navigation, with simple YES/NO questions at the bottom of every phone screen that guide you to make selections using the dedicated YES and NO buttons. The Jitterbug5 also features a high contrast screen with large text that is easy to see.

A:
The Jitterbug5 only weighs 3.76 ounces, or about the weight of a deck of cards. When closed, the Jitterbug5’s sleek and modern design is only 3.9 inches tall, 2.0 inches wide and 0.8 inches thick.

A:
You can customize your Jitterbug5 with 7 available ring tone options. You may set a universal ring tone that will sound to indicate an incoming call. You can also assign a different ring tone to each individual Phone Book contact by using your MyGreatCall.com account.

A:

The following are approximate guidelines for your fully-charged Jitterbug5 battery:

  • When your phone is on, not in-use and you have good coverage, the Jitterbug battery should last up to up to 25 days
  • When talking on your phone continuously, the battery should last up to up to 5 hours. 
    NOTE: The battery drains quicker when using the Speakerphone feature, a Bluetooth device, or when you have poor coverage.
  • When your battery is out of power, it will take about 2.5 hours to recharge it using your Wall Charger (included in your Jitterbug5 box). Once fully charged, the "Charging Complete" message will appear on the outside display screen. 
    NOTE: We suggest getting into the habit of charging your Jitterbug every night to ensure that your Jitterbug5 is powered up and ready to use when you need it.

A:
The Jitterbug5 has a 1.3 megapixel camera and saves photos in JPG format.

A:
No, once deleted from the phone a photo cannot be recovered. You should use the photo sharing feature to upload photos to Facebook, Picasa, or Shutterfly if you wish to store photos beyond the phone’s capacity. Set up photo sharing through your MyGreatCall.com account.

A:
Yes, the Jitterbug5 has a large, bright color screen with large, legible on-screen font (up to 20 point size). The large, backlit keypad makes it easy to dial in all lighting conditions. Also, the Jitterbug5 is capable of Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This feature can be turned on or off by calling Customer Service.

A:
No, it will enter a charging state. If the phone was previously powered off you must manually power on the handset by pressing the ON/OFF button.

A:
Yes, a 3.5mm Headset Jack and Bluetooth capabilities.

A:
Yes, the handset supports Enhanced 9-1-1, or E911, that determine a caller’s identification and a relative location using cell tower triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
If you are subscribed to 5Star Service, pressing the “5*” button will connect you to our 5Star Call Center where you will speak with an IAED-Certified Agent. NOTE: 5Star subscribers can also reach the 5Star Call Center by manually pressing the “5” key and then the “*” key, then YES to dial.

A:
If you are not a 5Star subscriber and you press the “5*” button, the display will read: “5Star service is not enabled. Do you want to call 911?”. Pressing YES will dial 9-1-1. Pressing NO will take you back to the Main Menu.

A:
The Jitterbug5 only accepts JPG, GIF and PNG files as text message attachments. All photos are compressed before being sent to your phone.

A:

If you want to modify names and numbers in your Phone Book, you can simply:

  • Call our friendly GreatCall Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, five minutes will be deducted from your monthly minutes plan each time this service is used. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
  • Register online at MyGreatCall.com, our secure, password-protected website. Here you can easily manage your Phone Book yourself or have someone you trust do it for you. Updates to your Phone Book online at MyGreatCall.com will automatically update your phone within a few minutes.
  • Fax us your list with your name and GreatCall phone number to 1-858-430-3710 and we will do it for you.
  • Call Customer Service to activate the Modify Phone Book feature on your phone so you can manually add names and numbers right on your Jitterbug.

A:
Voice Dial enables you to speed dial a contact that has been stored in your Phone Book just by speaking the exact name into the microphone. From the Main Screen, use the Up/Down button and scroll until Voice Dial appears and press YES. You will be asked to say the name of the contact to connect.

A:
The Jitterbug5 comes in two colors. You can select red or blue.

A:
The Jitterbug5 can store up to approximately 300 photos, depending on the file sizes. The price is 10¢ per photo sent or received.

A:
No, if you wish to share photos with friends and family, you should use the photo sharing feature to upload photos to Facebook, Picasa or Shutterfly. Set up photo sharing through your MyGreatCall.com account.

A:
The Speakerphone can be accessed during a call. While on a call you can press the UP arrow button until “SPEAKER ON” appears to enable the Speakerphone. To turn off, press the UP arrow button until “SPEAKER OFF” appears. NOTE: closing the phone during a conversation while using the Speakerphone, ends the call.

A:
The Jitterbug5 can store up to 200 phone numbers.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your Jitterbug5. If your Jitterbug5 is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your Jitterbug5 for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
The Jitterbug Plus weighs just 3.76 ounces. When closed, the Jitterbug Plus is 3.86" long by 2" wide by .77”, defining its sleek, modern design.

A:

Yes. The Jitterbug Plus is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on greatcall.com.

Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
The Jitterbug Plus features intuitive navigation, with YES/NO questions at the bottom of every phone screen that guide you to make selections using the YES/NO buttons. The phone also features a customizable menu, allowing you to see only the features you want. Additional features, like the built-in camera with photo sharing, is also easy to use!

A:
There are 7 ringers available. You may set a universal ringer that will sound to indicate an incoming call. You can also assign a different ringer to each individual phone book contact by using your MyGreatCall.com account.

A:
Yes. The Jitterbug Plus has a large, bright-color screen with large, legible on-screen font (up to 20 point size). The large, backlit keypad makes it easy to dial in all lighting conditions. Also, the Jitterbug Plus is capable of Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This feature can be turned on or off by calling into Customer Service.

A:
No. It will enter a charging state. You must manually power on the handset by pressing the ON/OFF button.

A:
Yes, a 3.5mm Headset jack and Bluetooth capabilities.

A:
Yes, the handset supports E-911 capabilities that determine a caller’s identification and a relative location using base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:

The following are approximate guidelines for your fully-charged Jitterbug Plus battery:

  • When your phone is on, not in-use and you have good coverage, the Jitterbug battery should last up to up to 25 days
  • When talking on your phone continuously, the battery should last up to up to 5 hours. NOTE: The battery drains quicker when using the speakerphone feature, a Bluetooth device, or when you have poor coverage.
  • When your battery is out of power, it will take about 2.5 hours to recharge it using your Battery Charger (included in your Jitterbug Plus box). Once fully charged, the "Charging Complete" message will appear on the outside display screen.

NOTE: We suggest getting into the habit of charging your Jitterbug every night to ensure that your Jitterbug Plus is powered up and ready to use when you need it!

A:
The Jitterbug Plus has a 1.3 megapixels camera and saves photos in a JPG format.

A:
The Jitterbug Plus only accepts JPG/GIF/PNG files as text message attachments. All images are reduced in size and converted to a JPG file before received by the phone.

A:
No. Once deleted from the phone, a photo cannot be retrieved. You should use the photo sharing feature to upload photos to Facebook, Picasa, or Shutterfly if you wish to store photos beyond the phone’s capacity.

A:

Yes, the Jitterbug Plus can store up to approximately 300 photos, depending on the file sizes. The price is 10¢ per photo sent or received.

A:
No. If you wish to share photos with friends and family, you should use the photo sharing feature to upload photos to Facebook, Picasa, or Shutterfly.

A:
You can store up to 50 names and phone numbers in the Phone Book on your Jitterbug Plus phone. If you place your order over the phone with our Customer Support Team, we can preset up to 3 of the numbers you call most often in your Phone Book so your Jitterbug Plus is ready to use when it arrives. You can add, delete or edit names and numbers anytime directly on the Jitterbug Plus phone or by calling a GreatCall Operator 24 hours a day. You or someone you authorize can also modify your personal Phone Book settings online by registering at MyGreatCall.com. Modifications to your Phone Book entries online will automatically appear on your phone in a few minutes.

A:

If you want to modify names and numbers in your Phone Book, you can simply:

  • Call our friendly GreatCall Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, five minutes will be deducted from your monthly minutes plan each time this service is used. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
  • Register online at MyGreatCall.com, our secure, password-protected website. It's easy to manage your Phone Book yourself or have someone you trust do it for you. These edits will automatically update to your phone within a few minutes.
  • Fax us your list with your name and GreatCall phone number to 1-858-430-3710 and we will do it for you.
  • Call Customer Service to activate the Modify Phone Book feature on your phone so you can manually add names and numbers right on your Jitterbug.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your Jitterbug Plus. If your Jitterbug Plus is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your Jitterbug Plus for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
The Jitterbug J is equipped with the latest hearing aid compatibility technology called "T-coil" to ensure the best sound quality. It also features a padded earpiece that reduces background noise and is very comfortable for those who wear hearing aids. You can adjust the volume from low to max while you are on a call.

A:
The Jitterbug J weighs just 4 ounces (113 grams) and fits nicely in your hand like a modest size bar of soap. When closed, its smooth edges define a comfortable 4" long by 2" wide by 1" thick uniquely simplified phone. When open, it extends to 7" so there's a familiar distance between the patented, background noise reducing earpiece and the microphone where you talk - much like your home phone.

A:
The Jitterbug J uses a lithium ion rechargeable cell phone battery. The battery provides up to 4 hours of continuous talk time before needing to be recharged, depending upon how much you use your Jitterbug and the cellular radio signal in your area. We suggest charging your Jitterbug as often as you can to ensure that it is always ready to make and receive calls. You can easily check your battery strength on your Jitterbug's Phone Info screen. For your convenience, we offer several charging and power accessories, including an extra Jitterbug Battery, a Battery Charger and a Car Charger.

A:
The Jitterbug J is extremely intuitive and customizable. Only see the features you want. The lower part of the display screen, called the "Command Area", displays simple ‘Yes’ or ‘No’ questions that make using the phone very easy. For example, if you’re using your Phone Book and the name of your friend or family member is highlighted, the Command Area will display the question, "CALL?" To place the call, simply press the "Yes" key or use the scroll key to move to the next entry in your Phone Book, just like changing channels on a TV remote.

A:
Yes. The Jitterbug J has a large, bright color screen with menus, messages and "Yes"/"No" questions displayed in larger-than-average lettering. Everything is easy to read. In addition, larger, backlit buttons make it easy to dial numbers in all lighting conditions. Also, The Jitterbug J is capable with Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This is a feature that can be turned on and off. There is no set-up or training required and it’s perfect for those with limited or no sight.

A:
Yes. The Jitterbug J is capable with a Voice Dial feature, which makes it possible to dial contacts or numbers simply by saying the name or number aloud. No training or prerecording is required. GreatCall also offers a hands-free Bluetooth headset for talking safely when in the car.

A:

The following are approximate guidelines for your Jitterbug battery after being fully charged:

  • When your phone is on but not in use and you're in good signal areas - the Jitterbug battery should last up to up to 264 hours or about 11 days
  • When talking continuously, the Jitterbug battery should last up to up to 4 hours. The battery drains faster when you use your phone in weaker signal areas, and using bluetooth or speakerphone.
  • When your battery is out of power, it will take about 2.5 hours to recharge it using your Battery Charger accessory (included in the box with purchase). Once fully charged, the "Charging Complete" message will show on the outside screen of your phone.

Please note: If you are in a poor wireless radio signal area or out of range your battery will drain faster. We suggest getting into the habit of charging your Jitterbug every night, because often you won't know if you've been traveling in low signal areas.

A:
If you dial 911, your J will communicate your location to the 911 emergency operator. We have GPS locator with calls placed to 911.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your Jitterbug J. If your Jitterbug J is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your Jitterbug J for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
There is a large button on the right side of the device, just above the Power/Lock Button. The upper part of the Volume Button increases volume, and the lower part of the Button decreases volume. 

A:
The Jitterbug Smart2 features an improved, simplified menu with large font on a 5.5” responsive touchscreen for quick navigation. Voice Typing and a full on-screen keyboard with big buttons makes typing easy. The 13.0 megapixel camera with auto-focus, flash, and video camcorder captures sharp images so you can stay connected with family and friends.

A:
Yes, the Jitterbug Smart2 has a large, bright LCD color screen with large font. The large, on-screen buttons make it easy to dial in all lighting conditions. Voice Typing makes writing texts and emails effortless. 

A:
The Jitterbug Smart2 has a 5.5 inch (1280 x 720 pixels) color display. 

A:
Yes, the Jitterbug Smart2 has built-in GPS to help guide you when using turn-by-turn directions in Google Maps, as well as finding your location in any critical situation when you use the optional 5Star Service. 5Star is available with any Health & Safety Package.

A:
In order to get the most out of your Jitterbug Smart2, it is important that you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up. It is the best way to keep your contacts, emails, calendar events, tasks, and apps backed up and protected in case anything happens to your phone. It will also grant you access to the Google Play Store, which allow you to download apps and update your existing apps.

Creating an account is free. You will have the ability to sign into an existing Gmail account or create a new one when you setup your phone for the first time or when you open the Play Store app for the first time.

A:
If you do not have an email address you can create a Gmail account right on your Jitterbug Smart2 when setting it up for the first time or when opening the Play Store app for the first time. Setting up a Gmail account is free and allows you to download additional apps on your phone.

A:
The Smart2 has a hearing aid compatibility (HAC) rating of M4/T4 and will work with most hearing aids. Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may need to consult the manufacturer of the hearing aid or contact our Customer Support to discuss alternatives.

A:
There are front and rear cameras on the Smart2. The rear camera takes pictures at a resolution of 13 MP, and the front at 5 MP. There is a flash and video capabilities on both the front and rear cameras.

A:
Yes, visit our Learning Center at greatcall.com/LearningCenter, featuring easy-to-follow educational videos and how-to cards for your Jitterbug Smart2.

A:
MyGreatCall.com is a free, easy to use online access point where you can view your available minutes, manage your services, check billing details, or update your Phone Book and Calendar. If you have a Health & Safety Package, you can also manage your Personal Emergency Profile which contains your emergency contact information as well as important details about you that can be used by a 5Star Agent in the event of an emergency.

Creating an account is easy, all you need is an email address to get started.

A:
The standby time is up to 400 hours, and the talking time is up to 12 hours.

A:
Go to greatcall.com/Accessories to purchase a Bluetooth headset for your Jitterbug Smart2.

A:

Yes, the handset supports E-911 capabilities that determines caller identification and relative call location. This provides emergency responders with the general vicinity of the person calling with the emergency.

A:
Yes, the Jitterbug Smart2 supports numerous Bluetooth accessories up to Bluetooth version 4.2. Because Bluetooth accessories can vary drastically, please refer to the accessory manufacturer’s User Guide on specific instructions on pairing it to your phone.

A:
The Jitterbug Smart2 has 16GB of storage, which should allow you to take many pictures and videos. Up to 32GB of external storage can be added with a Micro SD card, sold separately. 

A:
No, Wi-Fi does not use GreatCall’s cellular service, so no deduction to your monthly data allowance would apply. 

A:
The Jitterbug Smart2 features an easy-to-use Jitterbug experience based on a customized version of the Android 7.0 Nougat operating system. 

A:

Yes, the Jitterbug Smart2 will display alert messages. These are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  1. Alerts issued by the President.
  2. Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency (Extreme and Severe).
  3. Amber Alerts – missing child alert.

A:
Yes, you may tag a contact as a favorite to quickly find your most frequently dialed contacts. 

A:
There are 27 pre-loaded ringtones available for selection.

A:
The Smart2 has a hearing aid compatibility (HAC) rating of M4/T4 and will work with most hearing aids. 

A:
The Jitterbug Smart has a 5.5” (720 x 1280 pixels) color display.

A:
The Jitterbug Smart uses the Android 4.3 (Jellybean) operating system.

A:
The Jitterbug Smart can support up to a 32GB external microSD memory card (not included). The internal storage capacity is 8GB, a portion of which is occupied by the operating software and preinstalled applications.

A:
Wi-Fi does not use the cellular carrier’s data service, so no MB deduction would apply.

A:

Yes, the Jitterbug Smart will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  • Alerts issued by the President.
  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. (Extreme and Severe)
  • Amber Alerts – missing child alert.

A:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your service provider, or call the customer service line to discuss alternatives.

A:
Yes, you may tag a contact as a favorite to quickly find your most frequently dialed people.

A:

Yes. The Jitterbug Smart supports Bluetooth v4.0

NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
You may review the available accessories being offered at greatcall.com for the most up-to-date Bluetooth recommendation.

A:
Yes. Click here to visit our Learning Center, featuring easy-to-follow educational videos, cards and live courses for your Jitterbug Smart.

A:
There are 31 ringtones available for selection.

A:
Yes, hearing aid compatibility (HAC) rating M4/T4.

A:
The Jitterbug Smart features a 5.5”, responsive touchscreen for quick navigation and an intuitive list-based menu with large text. Voice Typing and a full on-screen keyboard with big buttons makes typing easy. The 5.0 megapixel camera with auto-focus, flash and video camcorder captures sharp images so you can stay connected with family and friends.

A:
Yes. The Jitterbug Smart has a large bright LCD color screen with large font. The large, on-screen buttons make it easy to dial in all lighting conditions. Voice Typing makes writing emails and texts effortless.

A:
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location by base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
To get the most out of your Jitterbug Smart, it is important you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up, as it is the best way to keep your contacts, emails, calendar events, tasks and apps backed up and protected in case anything happens to your phone. Creating an account is free. It will also grant you access to the Google play store which will provide the ability to download apps and update your existing apps.

A:
The rear facing camera can take pictures at a resolution of 5MP and video up to 720p. The front facing camera can take pictures at a resolution of 2MP and video up to 720p.

A:
MyGreatCall.com is a free, easy to use online access point where you can view your available minutes, manage your services, check billing details, or update your Phone Book and calendar. Any changes you make on MyGreatCall.com will be automatically updated directly on your Jitterbug Smart. Creating an account is easy. All you need is an email address to get started.

A:
If you do not have an email address you will not be able to access MyGreatCall.com, nor set up a Google account, which is necessary for many of the on-phone mobile applications. Setting up a Google email account is free and easy.

A:
Jitterbug Smart – Will support Link users once the Homescreen app has been updated (download the latest version from Google Play store).

A:
No, similar to the r100, the Jitterbug Touch/ Touch 2/ Touch3 and Jitterbug Smart cannot be updated (2-way sync) from MyGreatCall.com. The Touch’s phone book (aka- People, contacts) can be updated either directly on the phone or the customer can update from a computer’s web browser while accessing their Google account.

A:
The Jitterbug Touch3 uses the Android 4.3 (Jellybean) operating system.

A:
In order to ensure the best experience on your Touch3 smartphone, GreatCall periodically releases software updates that may add new features and enhance performance. Go to www.greatcall.com/update to ensure you are running the latest software on your Touch3 smartphone.

A:
The Jitterbug Touch3 allows a subscriber to access GreatCall mobile apps (ex. Urgent Care, 5Star, & MedCoach), all with a single sign on. Customers must first create their MyGreatCall.com account. This is accomplished during activation via the handset, or the customer may go to MyGreatCall.com using a computer.

A:
4.8”H x 2.5”W x 0.4”D inches. 4.2 oz

A:
The Jitterbug Touch3 uses a 1500mAh Lithium ion (3.8v) battery.

A:
The Jitterbug Touch3 has a 4” (800x480 pixels) color display.

A:
Wi-Fi does not use the cellular carrier’s data service, so no MB deduction would apply.

A:
The Jitterbug Touch3 can support up to a 64GB external microSD memory card (not included). The internal storage capacity is 8GB, a portion of which is occupied by the operating software and preinstalled applications.

A:

Touch3 – Yes. The Jitterbug Touch3 supports Bluetooth v4.0

NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:

The Touch features intuitive navigation organized as a list, large LCD color screen, large text, a touch sensitive screen, and an easy to use keyboard option*. Additional features, like the built-in camera with photo sharing, is also easy to use!

* The Touch3 has an onscreen soft keyboard interface.

A:
There are 31 ringtones available for selection.

A:

Yes, the Touch3 will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  • Alerts issued by the President.
  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. (Extreme and Severe)
  • Amber Alerts – missing child alert.

A:
From the home screen, tap All Apps > Settings > Call > Select Hearing Aids, to turn on hearing aid compatibility.

A:
Yes, you may tag a contact as a favorite to quickly find your most frequently dialed people.

A:
You may review the available accessories being offered at greatcall.com for the most up-to-date Bluetooth recommendation.

A:
Yes. Click here to see videos that cover the basics, common tasks and tips on using your Jitterbug Touch3 smartphone.

A:
Yes. The Touch3 has a large bright LCD color screen with large font. The large, on-screen buttons make it easy to dial in all lighting conditions.

A:
Yes, hearing aid compatibility (HAC) rating M4/T4.

A:
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location by base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
To get the most out of your Touch3, it is important you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up, as it is the best way to keep your contacts, emails, calendar events, tasks and apps backed up and protected in case anything happens to your phone. Creating an account is free. It will also grant you access to the Google play store which will provide the ability to download apps and update your existing apps.

A:
The rear facing camera has up to 5.0 megapixels capabilities, and is set for photos at 2560 x 1536 (3.9 megapixels) and video at FWVGA 720 x 480 at 30 frames per second (fps). The front facing camera is 0.3 megapixels, supporting VGA 640 x 480 at 24fps. Both have auto-focus, still photo and video camcorder capabilities. NOTE: There is only the one resolution/image size of a photo, per camera lens, available while in Home screen mode.

A:
MyGreatCall.com is a free, easy to use online access point where you can view your available minutes, manage your services, check billing details, or update your Phone Book and calendar. Any changes you make on MyGreatCall.com will be automatically updated directly on your Jitterbug phone. Creating an account is easy. All you need is an email address to get started.

A:
If you do not have an email address you will not be able to access MyGreatCall.com, nor set up a Google account, which is necessary for many of the on-phone mobile applications. Setting up a Google email account is free and easy.

A:
Touch3 – Will support Link users once the Homescreen app has been updated (download the latest version from Google Play store).

A:
No, similar to the r100, the Jitterbug Touch/ Touch 2/ Touch3 cannot be updated (2-way sync) from MyGreatCall.com. The Touch’s phone book (aka- People, contacts) can be updated either directly on the phone or the customer can update from a computer’s web browser while accessing their Google account.

A:
4.6 x 2.5 x .45 inches (116.8 x 63.5 x 11.43 mm). 4.9 oz (138.9 g)

A:
The Jitterbug Touch 2 uses a 1700mAh Lithium ion battery.

A:
The Jitterbug Touch 2 has a 4” (800 x 480 pixels) color display.

A:
The Jitterbug Touch 2 uses the Android 4.0.4 (Ice Cream Sandwich) operating system.

A:
The Jitterbug Touch 2 has the capabilities for an external microSD memory card with up to a 32GB capacity.

A:

Yes, the Jitterbug Touch 2 will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  • Alerts issued by the President.
  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency.
  • Amber Alerts – missing child alert.

A:

Yes. The Jitterbug Touch 2 is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices (3.0 + EDR). Recommended compatible headsets can be found on greatcall.com. Bluetooth is off by default.

NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
There are 36 ringtones available for selection. You may select a ringtone that will sound to indicate any incoming call. In addition, if music files are saved on the phone, you may select “Local Music” to make a song selection. All Apps > Settings > Sound > Phone ringtone >.

A:
Yes, a 3.5mm Headset jack and Bluetooth capabilities.

A:
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location by base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
You can review the available accessories being offered at greatcall.com for the most up-to-date Bluetooth recommendation.

A:
The Jitterbug Touch 2 features a clean, organized home screen arranged in a list format with large, legible fonts. The large 4” inch display and full, on-screen keyboard makes texting or browsing the internet easy.

A:
Yes, the Hearing Aid Compatibility (HAC) rating is M4/T3.

A:
To get the most out of your Jitterbug Touch 2, it is important you link your device to a Google account, also known as Gmail. Syncing your phone with a Gmail account will allow you to access the Google Play Store where you can download apps. If you don’t have a Gmail account, we highly recommend setting one up, as it is the best way to keep your contacts, emails, calendar events, tasks and apps backed up and protected in case anything happens to your phone. Creating an account is free.

A:
The Jitterbug Touch 2 features a 5.0 megapixels, along with a 0.3 megapixel front-facing camera function, both with auto-focus and camcorder capabilities.

A:
You will not be able to access MyGreatCall.com, nor set up a Google account, which is necessary for many of the apps on your phone.

A:
Wi-Fi does not use the cellular carrier’s data service, so no MB deduction would apply.

A:
4.1 x 2.4 x .07 inches (105 x 61 x 17.1 mm). 5.6 oz (158 g)

A:
The Jitterbug Touch uses a 1490 mAh Lithium ion (Lilon) battery

A:
The Jitterbug Touch features a responsive touchscreen for quick navigation, easy-to-use home screen inspired by the Jitterbug and a full slide-out keyboard with big buttons that makes typing easy. The 3.2 megapixel camera with auto-focus and video camcorder captures sharp images so you can stay connected with family and friends.

A:
There are 33 ringers available for selection. You may select a ringer that will sound to indicate any incoming call.

A:
Yes hearing aid compatibility (HAC) rating M4/T4.

A:
The Jitterbug Touch has a 3.0” QVGA TFT LCD (240 x 320 pixels) color display.

A:
The Jitterbug Touch uses the Android 2.3 (Gingerbread) operating system.

A:
The Jitterbug Touch has the capabilities for an external microSD memory card and comes with a 2GB card (supports up to 32GB).

A:

Yes, the Jitterbug Touch will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  • Alerts issued by the President.
  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency.
  • Amber Alerts – missing child alert.

A:

Yes. The Jitterbug Touch is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices (2.1 + EDR). Recommended compatible headsets can be found on greatcall.com. Bluetooth is off by default.

NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by Greatcall.

A:
You can review the available accessories being offered at greatcall.com for the most up-to-date Bluetooth recommendation.

A:
Yes, a 3.5mm Headset jack and Bluetooth capabilities.

A:
You will not be able to access mygreatcall.com, nor set up a Google account, which is necessary for many of the on phone mobile applications

A:
Yes, the handset supports E911 capabilities that determines caller identification and relative call location by base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
The camera is 3.2 megapixels with auto-focus and video camcorder capabilities.

A:
Linking your Jitterbug Touch to a Google account enables you to download apps from the Google Play Store, access your email and add contacts to your phone via the web.

A:
The Lively Mobile has a powerful external speaker for two-way communication, allowing you to hear the 5Star Agent, the 9-1-1 operator, others conferenced in by an Agent and other voice and tone prompts easily. The device’s microphone allows for clear communication to 5Star Agents or 9-1-1 operators. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.

A:
Yes. By pressing the Call Button for at least 5 seconds – and once you hear “Calling 9-1-1 now” – release the call button and your call will be directed to 9-1-1/emergency services.

A:

As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and device are working properly. There are two (2) ways to make a test call:

  1. Send a test call to your device by logging into your MyGreatCall.com account.
  2. Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.

You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.

Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.

A:
Yes. Newly purchased products from GreatCall come with a 1-year warranty that protects against manufacturing defects. If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

A:
Yes. The Lively Mobile is waterproof and can safely be used in the shower.

A:
The Lively Mobile has passed tests for IPX7 certification, meaning that the device works after being submerged for 30 minutes in up to 3.3 ft. of water. IPX7 certification ensures users are able to take their device wherever they need – even in the shower.

A:
Yes. The Lively Mobile features a built-in accelerometer to detect falls. When a fall is detected, the Lively Mobile will automatically call our 5Star Agents. In order to activate this feature, the Alert needs to be on an Ultimate Health & Safety package. If you are interested in this feature and are an existing customer, you can call 1-800-733-6632 to upgrade to an Ultimate Health & Safety Package. New customers will have the option of selecting the Ultimate Health & Safety Package during device activation.

A:
Yes. GreatCall systems and data are fully secured. GreatCall respects the privacy and confidentiality of all personal data provided to us. We keep your profile confidential using a secure datacenter and we only share your information with emergency personnel in the event of a critical situation.

A:
The Lively Mobile has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service.

A:
You should expect to get up to 24 hours of standby time in between charges on your Lively Mobile. Varying conditions such as your network coverage, device usage, and ambient temperature can impact your standby time. It is recommended to charge your Lively Mobile every night or when not in use with the included Charging Dock.

A:
The wristband is made from a soft yet durable thermoplastic elastomer (TPE). This material meets ISO 10993-10:2010 testing requirements with no signs of skin irritation.

A:
Yes. Please request a refund through the standard return policy.

A:
The GreatCall Splash has a powerful external speaker for two-way communication, allowing you to hear the 5Star Agent, the 9-1-1 operator, others conferenced in by an Agent and other voice and tone prompts easily. The device’s microphone allows for clear communication to 5Star Agents or 9-1-1 operators. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.

A:
Yes. By pressing the Call Button for at least 5 seconds – and once you hear “Calling 9-1-1 now” – release the call button and your call will be directed to 9-1-1/emergency services.

A:
The GreatCall Splash is waterproof and can safely be used in the shower.

A:
The GreatCall Splash features a drop-in charging cradle, extended battery life and optional Fall Detection. Fall Detection is only available for the Splash with the Ultimate Health & Safety Package.

A:
Yes. The Splash features a built-in accelerometer to detect falls. When a fall is detected, the Splash will automatically call our 5Star Agents. In order to activate this feature, the Splash needs to be on an Ultimate Health & Safety package. If you are interested in this feature and are an existing customer, you can call 1-800-733-6632 to upgrade to an Ultimate Health & Safety Package. New customers will have the option of selecting the Ultimate Health & Safety Package during device activation. Fall Detection is not available on the first-generation The 5Star device.

A:

As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and the device are working properly. There are two (2) ways to make a test call:

  1. Send a test call to your device by logging into your MyGreatCall.com account.
  2. Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.

You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.

Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.

A:
Yes. A newly purchased GreatCall Splash or a 5Star device come with a 1-year warranty that protects against manufacturing defects. If your 5Star fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

A:
The GreatCall Splash has passed tests for IPX7 certification, meaning that the device works after being submerged for 30 minutes in up to 3.3 ft. of water. IPX7 certification ensures users are able to take their device wherever they need – even in the shower.

A:
Yes. GreatCall systems and data are fully secured. GreatCall respects the privacy and confidentiality of all personal data provided to us. We keep your profile confidential using a secure datacenter and we only share your information with emergency personnel in the event of a critical situation.

A:
The GreatCall Splash has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service.

A:
Silicone rubber. The wristband is odorless and non-toxic.

A:
Although an allergic reaction to silicone is very rare, it can happen. The symptoms can include a slight reddening of the skin, watery eyes, irritation, or itching. If you suspect you are having an allergic reaction, rinse immediately with plenty of water and seek medical attention.

A:
Yes. Please request a refund through the standard return policy.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your GreatCall Splash. If your GreatCall Splash is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your GreatCall Splash for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
Yes. By pressing the Call Button for at least 5 seconds – and once you hear “Calling 9-1-1 now” – release the call button and your call will be directed to 9-1-1/emergency services.

A:

As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and the device are working properly. There are two (2) ways to make a test call:

  1. Send a test call to your device by logging into your MyGreatCall.com account.
  2. Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.

You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.

Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.

A:
The 5Star device has a powerful external speaker for two-way communication, allowing you to hear the 5Star Agent, the 9-1-1 operator, others conferenced in by an Agent and other voice and tone prompts easily. The device’s microphone allows for clear communication to 5Star Agents or 9-1-1 operators. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.

A:
Yes. GreatCall systems and data are fully secured. GreatCall respects the privacy and confidentiality of all personal data provided to us. We keep your profile confidential using a secure datacenter and we only share your information with emergency personnel in the event of a critical situation.

A:
Yes. A newly purchased GreatCall Splash or a 5Star device come with a 1-year warranty that protects against manufacturing defects. If your 5Star fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

A:
Silicone rubber. The wristband is odorless and non-toxic.

A:
Although an allergic reaction to silicone is very rare, it can happen. The symptoms can include a slight reddening of the skin, watery eyes, irritation, or itching. If you suspect you are having an allergic reaction, rinse immediately with plenty of water and seek medical attention.

A:
Yes. Please request a refund through the standard return policy.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your 5Star device. If your 5Star device is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your 5Star device for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
Yes, the Lively Wearable app is free and available for download from the Google Play Store and Apple App Store, but you will need a Health & Safety package in order to be connected with the Lively Wearable and to call 5Star Urgent Response service.

A:
Yes, once the Lively Wearable is connected to your phone, you will use your smartphone to speak to a highly trained agent when you call for help.

A:
The Lively Wearable and Lively Wearable app is compatible with smartphones running at least iPhone iOS 10 or Android 5.0 operating systems that have a minutes, data and text plan.

A:
Please call Customer Service at 866-490-1076.

A:
The Lively Wearable is a mobile medical alert device that works with your iPhone or Android smartphone through the free Lively Wearable app. When the Lively Wearable is connected to your smartphone through the app, simply press the face of the Lively Wearable to call 5Star Urgent Response. If it’s worn on the lanyard and a fall is detected, it will automatically call for help using your smartphone.

A:
If you receive this message, please contact Customer Service at 866-490-1076 for help. 5Star Urgent Response service may not be functional when a subscription is invalid.

A:
No, your connected smartphone is used to speak with 5Star Urgent Response.

A:
The Lively Wearable needs to be within arm’s length because if you call 5Star Urgent Response, you will talk to the highly trained agent during your emergency through your smartphone.

A:
Email: customerservice@greatcall.com
Phone: 866-490-1076

A:
No, you will not be able to use the Lively Wearable without a smartphone.

A:
No, it only works with a compatible iPhone or Android smartphone.

A:
No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively Wearable and Lively app.

A:
No, the Lively Wearable app only works on a compatible iPhone or Android smartphone.

A:
Yes, the Lively Wearable requires a monthly Health and Safety package starting at $14.99.

A:
The Health & Safety package includes 5Star Urgent Response service, Fall Detection and access to GreatCall Link.

A:
The Lively Wearable and Lively Wearable app will not work without a monthly Health & Safety package.

A:
You can buy it online at www.greatcall.com, call our customer advisors using the number at the top of the screen or find a local store that carries it using the Store Locator on the website.

A:

The Personal Emergency Profile provides an additional level of protection to 5Star customers. It is an important tool that enables 5Star Response to provide the best service possible. Potential information stored in the profile includes:

  • Basic information like name, phone number, gender, age and primary language
  • Locations frequently visited such as home, work, gym, doctors’ offices or vacation home
  • Emergency contacts
  • Medical information such as medications, doctors, hospitals and medical or physical conditions
  • Vehicles driven including make, model, color and license plate

Customers can provide as much or as little data as they choose to share. However, customers are encouraged to provide as much information as possible in the Personal Emergency Profile. The information should be periodically reviewed to make sure it is accurate.

A:
The Link app is a way your friends and family stay connected with you as you use your Lively Wearable. When you invite them to follow you, they will know when you have called 5Star Urgent Response service and get updates on your location.

A:
Your steps are found in the Lively Wearable app.

A:
Adventures are healthy activities you can do in the app to earn points and be motivated to live a more active lifestyle.

A:
Challenges are optional, and you can do Adventures at your own pace. You will get new Adventures daily!

A:
Points are awarded for completing activities that promote a healthy lifestyle. The points cannot currently be used for any real-world value.

A:
Yes, you can complete multiple Adventures a day, although you can only start and complete one Adventure at a time.

A:
It’s possible to receive the same Adventure on a different day, but not the same day.

A:
Adventures are based on the Centers for Disease Control and Prevention recommendations along with the National Institute of Health.

A:
To download the free Lively Wearable app, iPhone users can download through the Apple App Store and Android users can download through Google Play store. Search for “GreatCall Lively Wearable app” in the app store and select install. The app will provide instructions on how to pair your Lively Wearable to the Lively Wearable app.

A:
The Lively Wearable and Lively app works with a compatible iPhones and Android smartphones with a minutes, text and data plan.

A:
The Lively Wearable requires a smartphone in order to be used because it will use the speaker, microphone and GPS from your smartphone in order to get you the help you need when you call 5Star Urgent Response service.

A:
Your smartphone number verifies if you have an account with GreatCall.

A:
In order for us to verify you are the owner of the smartphone connected to a GreatCall account and to prevent fraud, we require you to enter a one-time code during the installation process sent to you by text message.

A:
When you install the app and open it for the first time, it will walk you through pairing the Lively Wearable device to your smartphone. Follow the instructions displayed in the app. If you have trouble with this process, please call Customer Service: 866-490-1076.

A:
Please call Customer Service at: 866-490-1076.

A:
Press the front face of the Lively Wearable to contact 5Star Urgent Response. You can also call 5Star Urgent Response from within the Lively Wearable App.

A:
Using advanced technology that senses sudden movement, when a fall is detected, the Lively Wearable will automatically call 5Star Urgent Response using your connected smartphone.

A:
As of now, it must only be worn on the neck to have fall detection work properly.

A:
The replaceable coin battery (CR2450) can last up to 6 months. We recommend changing your battery every 6 months if the Lively app has not already notified you of the battery level and the most appropriate time to change the batter based on your use. You can find replacement batteries at your local pharmacy or drug store.

A:
The Lively Wearable lanyard does have a magnet, but it should not interfere with your pacemaker. Although, you should verify with your device manufacturer.

A:
The Lively Wearable comes with one adjustable wristband and one 24” lanyard. The wristband is adjustable from 5 4/5” to 8 1/2” circumference.

A:
Yes, the device is water resistant to IPX7 specifications, which means you can submerge the Lively Wearable in 3.3ft of water for up to 30 minutes.

A:
Please clean your device after applying lotion, sunscreen or bug repellant using a mild soap and warm water. Make sure the device is dry before replacing the battery.

A:
Replace the old battery by using a coin to unscrew the rear cover on the Lively Wearable.

A:
Battery type is CR2450 lithium coin that can be found at any local pharmacy or drug store.

A:
After replacing the battery, the Lively Wearable will automatically reconnect with your smartphone. Please open the Lively Wearable app to ensure it has properly reconnected.

A:
No, when the battery is replaced, the memory on the Lively app will be unchanged. Your steps and completed Adventures will be saved.

A:
To log into Link, use the username and password that you created during online activation. If you have not created a GreatCall account, you can visit https://www.greatcall.com/membersection/login.

A:
Yes, there are three ways to view the Link App. Online at link.greatcall.com, or download the mobile applications from the App Store or Google Play Store.

A:
The device is made from TPE Versa flex plastic material, chosen to minimize any skin irritation. This material is very durable under normal use and is light. Please see the product spec sheet for more details.

A:
Your device includes a one year warranty.

A:
Please contact Customer Service by email at customerservice@greatcall.com or by phone at 866-490-1076 for a replacement.

A:
Not at this time.

Services

A:

5Star offers you the freedom of feeling safe and secure wherever you might be. The service is mobile and not confined to your home (for strictly medical emergencies) or your vehicle (roadside assistance or accident), and is available in any situation where you might need help. 5Star is uniquely designed with a customizable Personal Profile that contains pertinent confidential information used by 5Star agents to dispatch appropriate assistance when needed. 5Star provides unlimited usage. Anytime you feel anxious, threatened, in possible danger, or just not sure, you should feel free to call 5Star for assistance.

Note: Traditional concierge services such as hotel or transportation reservations, weather reports, etc. are not provided by 5Star.

A:

GreatCall’s 5Star Urgent Response™ is a unique and valuable service that provides reliable access to IAED-Certified Response Agents that are trained to provide help in any situation – 24 hours a day, 7 days a week.

Features and benefits of the 5Star Urgent Response service include:

  • Mobility - Unlike home-based or car-based systems, 5Star is mobile.
  • Dependable Nationwide Coverage - Immediate access to help anywhere wireless coverage is available.
  • Immediate connection to IAED Certified Response Agents - Live, 100% U.S. Based Agents who are certified by the National Academies of Emergency Dispatch®, trained in CPR and other emergency protocols and available to assist anytime, day or night.
  • Enhanced location tracking with GPS - 5Star utilizes GPS technology, stored frequent locations and advanced location training to track and locate users.
  • 5Star and 9-1-1 work together - 5Star Agents will identify and locate you, assess your situation and then send the appropriate help including assistance in dispatching 9-1-1 emergency services. Agents will stay on the line with users until their situation is resolved and can also conference in a registered nurse, family and friends.
  • Urgent Care – Includes access to speak with a live nurse or a doctor 24/7 and get a prescription for common medications over the phone. Urgent Care also comes with an interactive symptom checker and a medical dictionary.
  • Multilingual – 5Star Agents can provide translation support for assistance in over 100 languages.

A:

On a Jitterbug phone: 
5Star Service is only available with a Health & Safety Package. Basic Health and Safety Packages start at $19.99 per month. There is no contract for the 5Star Service or cancellation fees. Calls to 5Star are unlimited (no usage charges).

On The 5Star device: 
5Star Service is only available with a Health & Safety Package. Basic Health & Safety Packages start at $24.99 per month per line of service. There is no contract for the 5Star Service or cancellation fees. Calls to 5Star Urgent Response are unlimited (no usage charges).

On a smartphone app: 
Download the app for free then register at greatcall.com/FiveStarSubscription to begin a FREE 30-day trial. The monthly subscription fee to continue the service is $19.99 per month. There is no contract for the 5Star Service or cancellation fees. Customers are responsible for data & airtime charges from their current wireless provider.

A:
You can subscribe to 5Star Service in three different ways:

Jitterbug phones – Existing customers can enroll in 5Star Service by calling 1-800-733-6632. New customers can purchase a Jitterbug phone with a GreatCall Health & Safety Package which includes 5Star Service in the monthly plan. Jitterbug phones can be purchased online at www.greatcall.com, calling GreatCall at 1-800-345-5651, or by visiting a select retailer (see Store Locator for the Retailer closest to you).

The GreatCall Splash device– – Existing customers can enroll in 5Star Service by calling 1-800-463-5412. New customers can purchase the Splash online at www.greatcall.com, calling GreatCall at 1-800-650-5921, or by visiting a select retailer (see Store Locator for the Retailer closest to you).

The 5Star Mobile app - You can download the 5Star app onto your iPhone from Apple’s App Store or onto your Android smartphone from Google’s Play Store. Once downloaded, you can create a new account to start your FREE 30-day trial. After the trial period 5Star Service is $14.99 per month.

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5Star is NOT a substitute for 9-1-1. 5Star Response Agents are professionally trained and certified to provide assistance in any situation, including urgent situations. However, GreatCall strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass 5Star Urgent Response and contact 9-1-1 directly. Below are some situational examples of when NOT to use The 5Star:

  • Fire
  • Heart attack/stroke
  • Robbery/break-in

If a customer calls 9-1-1 with their 5Star device (Jitterbug or GreatCall Splash devices only - not a smartphone), a notification will be sent to the 5Star Urgent Response Center. After the 9-1-1 call is completed, a 5Star Agent may contact the customer to see if further assistance is needed.

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If you call 5Star and the 5Star Agent determines that you are experiencing an emergency, the agent will assist you in connecting to 9-1-1 emergency services.

5Star Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. They will inform the operator of the situation, where you are and will always stay on the line to ensure the situation has been resolved. Agents can even conference in your emergency contacts to speak with you or a registered nurse to answer any medical questions.

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The Personal Profile provides an additional level of protection to 5Star customers. It is an important tool that enables 5Star Response Agents to provide the best service possible. Potential information stored in the profile includes:

  • Basic information like name, phone numbers, gender, age and primary language
  • Locations frequently visited such as home, work, gym, doctors’ offices or vacation home
  • Emergency contacts
  • Medical information such as medications, doctors, hospitals and medical or physical conditions
  • Vehicles driven including make, model, color and license plate

Customers can provide as much or as little data as they choose to share. However, customers are encouraged to provide as much information as possible in the Personal Profile. The information should be periodically reviewed to make sure it is accurate.

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No. 5Star Personal Profile and service is limited to one user per subscription. Providing inaccurate or someone else’s information could be dangerous in an urgent situation.

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You can update the Personal Profile information by logging onto www.MyGreatCall.com and updating your personal information online or by calling our 5Star Account Support team directly at 800-463-5412.

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GreatCall systems and data are fully secured. GreatCall respects the privacy and confidentiality of all personal data provided to us. GreatCall is SAS 70 Type II audited, and trained to handle a customer’s personal and health related data when delivering 5Star service.

There is no automated transfer of data when contacting a 9-1-1 operator in a critical situation. The 5Star Agent remains on the call with the local 9-1-1 operator and acts as the customer’s advocate. That agent is responsible for verbally communicating pertinent information to the 9-1-1 operator.

2SAS 70: Statement on Auditing Standards No. 70 – An internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) in 1992. It is used to report on the “processing of transactions by service organizations.” A SAS 70 Type II is known as “report on controls placed in operation” and “tests of operating effectiveness.”

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To keep you safe and secure, our 5Star Urgent Response Agents use real-time information from multiple sources to provide the proper assistance in every situation. Our 5Star Agents rely on specialized training, information found in your Personal Profile, GPS information the 5Star tracking system is providing, and live communication between you and the agent on the phone. With this integrated approach, 5Star Agents have all the necessary tools to provide effective response and delivery on every call.

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GPS is not perfect in all conditions, which is why our 5Star Agents are trained to verify your exact location rather than to rely on technology alone to keep you safe and secure.

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5Star Terms & Conditions can be found here

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You can cancel your 5Star service at any time. There is no contract for the 5Star service or cancellation fees. All you have to do is call our 5Star Account Support Team at 1-800-463-5412.

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5Star Urgent Response is active when the Outside Display on your phone displays the message, “5Star Enabled” on your Jitterbug flip phone. If this message is not displayed, the service is not active or has not completed the initial registration process. Please contact GreatCall’s Customer Service to address this issue.

On a Jitterbug smartphone, the 5Star app will connect to 5Star when the button is pressed. If 5Star Urgent Response is not active, you will see an option to call 9-1-1 instead or contact our Customer Service to add 5Star Service.

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No, 5Star is unable to track your location unless you dial 5Star from your Jitterbug phone. As soon as you dial, your Jitterbug begins to transmit location information that may be used to support location confirmation in the event that you need support.

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The 5Star Urgent Response app will operate on 3rd generation phones (or newer) while using Apple iOS 4.2 or greater. 1st generation iPhones (2G) do not support Apple iOS 4.0 or higher.

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The app will run on an Android Cellular capable device using an operating system of 2.2 or greater.

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No. The 5Star app requires the ability to place a wireless, cellular phone call.

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You can update your credit card information by logging onto your MyGreatCall.com account or by downloading and mailing a credit card update form.

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You can get many of your questions answered by going to GreatCall.com, sending an email from within the app or by calling 5Star Account Support at 1-800-463-5412.

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Once you’ve downloaded the 5Star app and receive confirmation that you’ve concluded the registration process, you will see the large “Call 5Star” button, letting you know your 5Star service is active and ready for use.

If you still wish to test the service by calling 5Star, please remain on the line with the agent – do not simply hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.

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GreatCall Urgent Care service offers members an affordable alternative to access healthcare resources without making an appointment. This unique service provides access to helpful, health-related resources 24 hours a day, seven days a week through live, personalized advice from registered nurses and certified doctors. During the phone call, members will also have access to a Health Information Library with hundreds of pre-recorded messages on general health topics. Users with a Jitterbug smartphone will have the ability to search a Symptom Checker and Medical Dictionary database directly from their phone using the companion Urgent Care mobile app. The Urgent Care app is also available for Apple and Android smartphones and can be downloaded from the Apple App Store and Google Play Store.

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Although an allergic reaction to silicone is very rare, it can happen. The symptoms can include a slight reddening of the skin, watery eyes, irritation, or itching. If you suspect you are having an allergic reaction, rinse immediately with plenty of water and seek medical attention.

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GreatCall provides a companion app to the Urgent Care service that provides a Medical Dictionary and Symptom Checker directly on your phone. The app also makes it easy to contact Urgent Care service at the touch of a finger. The companion app is pre-installed on Jitterbug smartphones and available for free download to iPhone and Android smartphone users from the Apple App Store and Google Play Store.

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FONEMED is a healthcare company that has provided medical advice to millions of callers since being formed in 1996. Through FONEMED, GreatCall Urgent Care offers members several services:

  • Speak to live, registered nurse for personalized advice.
  • Access to board-certified physician who can give assessments, advice and diagnosis of a wide range of conditions as well as prescribe certain common medications.
  • Access to a Health Information Library with hundreds of pre-recorded messages on general health topics.
  • Access to Interactive Symptom checker for additional health information.

FONEMED has hundreds of clients, including health care plans, employers, hospitals, group practices and disease management companies worldwide.

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Yes. Urgent Care is staffed by fully trained and experienced registered nurses of your state and board-certified physician.

 

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Connecting to Urgent Care:

  • Lively Mobile—Press the Call Button on your Lively Mobile and tell the 5Star Agent that it isn’t an emergency and you would like to speak to Urgent Care.
  • Jitterbug5—Call the “Urgent Care” contact found in your Phone Book.
  • Jitterbug, Apple and Android smartphones—Open the Urgent Care app and tap “Speak to a Nurse or Doctor”.

Upon being connected to Urgent Care a FONEMED representative will answer your call to assess your needs and identify your state of residence. The representative will then transfer your call to a Registered Nurse in your state. If determined necessary by the nurse, a callback from a doctor will be arranged to further assist within 30 minutes.

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  • Lively Mobile, Jitterbug phones—Unlimited Urgent Care service is $4 per month. Urgent Care service is included for no additional cost when selecting a Preferred or Ultimate Health & Safety Package.
  • Apple and Android smartphones—Urgent Care service is $3.99 per call. Alternatively, you can subscribe for unlimited service for $3.99 per month.

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Silicone rubber. The wristband is odorless and non-toxic.

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Each time you call GreatCall Urgent Care, you should tell the registered nurse you speak with about any allergies you may have to certain medications. The nurse will also ask you some other relevant questions about your personal health concerns and will record that information in a highly secure system. Your health information is recorded each time you call so that GreatCall Urgent Care can stay current with those health topics that are most important to you. Keeping your health information up to date also allows the nurses at GreatCall Urgent Care to address your specific needs whenever you call.

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Most calls are answered in 30 seconds or less. If a registered nurse is not available, a Health Information Representative will answer your call and gather pertinent information for a nurse to call you back.

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If you have an iPhone or Android smartphone you can download the companion Urgent Care app from the Apple App Store or the Google Play Store. Search for “GreatCall” in the App Store or Play Store to find and download the Urgent Care app. Once installed you will have access to a Medical Dictionary and Symptom Checker for free. Access to Urgent Care nurses and doctors will be $3.99 per call or $3.99 per month for unlimited access.

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The application may be downloaded from the Apple App Store and Google Play Store. Search for “GreatCall” to find and download the Urgent Care companion app.

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iPhone – The Urgent Care app will operate on 3rd generation phones (or newer) while using Apple iOS 5.0 or greater. 1st generation iPhones (2G) do not support Apple iOS 4.0 or higher.

Android – The Urgent Care app will operate on Android OS 2.33 and newer phones.

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Yes, Spanish language support is available when speaking with an Urgent Care Nurse or Certified Doctor.

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You can get many of your questions answered by going to GreatCall.com or by sending an email from within the app to appsupport@greatcall.com. Please report any GreatCall Urgent Care complaints/comments you may have to a GreatCall Customer Service Representative at appsupport@greatcall.com.

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No. The Urgent Care app requires the ability to place a wireless, cellular phone call.

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Every five times the app is launched, a pop up window will ask the user to rate the app in the store. The user has three options: 1) Yes, 2) Remind me later, 3) No, Thanks!

If Yes or No Thanks! Is chosen, the pop up will not return.

 

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The LiveNurse mobile app has been updated with new features and a new name, Urgent Care. The same great features of LiveNurse, now with access to certified doctors and prescriptions to common medications called into a pharmacy of your choice.

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It is possible that the update did not complete properly. Please follow instructions found under, “How do I update my 5Star,” and make sure all 7 steps complete.

If you continue to experience issues, please contact GreatCall Technical Support at 1-866-393-0353 for further assistance

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The 5Star tries to get an updated GPS location fix every 20 minutes. If this fix is successful, the device then sends location and device information to our systems to report to Link Users. If the location fix is unsuccessful, due to the device being in a large building, parking garage or equivalent, the 5Star ends device information after 60 minutes.

The location can be updated manually at any time by clicking the Update Location link on the map.

The 5Star device must be on, fully charged and within the service network in order for The Link app to function properly. If you find that The 5Star device power and battery status are not updating properly:

  1. Contact the 5Star user and confirm that the device is on and charged.
  2. Restart the 5Star by pressing and holding the power button for at least 5 seconds (or until you hear, “Powering off”). Once the device is off, press the power button again. You will hear, “Welcome to 5Star” and the service indicator light at the top of The 5Star will begin blinking green, indicating the device is working properly.
  3. If the power and battery status still does not update after an hour, contact GreatCall Technical Support at 1-866-393-0353 for further assistance.

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The Locator can now be found on the GreatCall Link web app.

After logging into your MyGreatCall.com account, you will be able to launch the GreatCall Link web app by clicking the Start Link button found in the lower left-hand corner of the 5Star Overview page. You will then be taken to the GreatCall Link welcome page. Click on the Launch Link button on the right-hand side of the screen to use Locator or manage contacts. GreatCall Link is a new app that connects a 5Star subscriber to those who care about them. With Link, you can:

  • View the 5Star subscriber's location on a map
  • See a list of recent activities
  • Check the power level of the 5Star-enabled device
  • Get notifications when a call is made to 5Star Urgent Response

Features available only with a 5Star-enabled device and a Health & Safety Package

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The software update is free and is needed to take advantage of all the features available with the GreatCall Link smartphone app and web app. If a software update is needed on The 5Star device, you will be prompted to update The 5Star on the GreatCall Link welcome page.

  1. Log into your MyGreatCall.com account and launch the GreatCall Link web app by clicking the Start Link button found in the lower left-hand corner of the 5Star overview page.
  2. You will then be taken to the GreatCall Link welcome page. Click on the Update 5Star button at the bottom of the screen.
  3. You will be taken to the "Update 5Star Software" page. The estimated time for the software update is approximately 5-10 minutes.
  4. Ensure the 5Star device is on, activated, fully charged and within the service network. NOTE: If you are not the 5Star user, you will need to contact him/her about the software update and the behavior he/she will experience below. He/she will need to be near the device during the update.
  5. Click on the Start Update button found at the bottom of the "Update 5Star Software" page.
  6. After a few moments, your 5Star will begin to say “Setting up...please wait.” The 5Star will say this a few times while it downloads the software update. At the completion of the update, the 5Star device will begin to ring. Press the Call Button one time on The 5Star device and you will hear a prompt saying, “Hello [Account Holder Name], this is your 5Star test call. Your responder device is properly configured and tested. We see you are calling from [location]. Your personal profile is also complete. Have a great day and be safe.”
  7. Once the update is complete, the service indicator light at the top of The 5Star will begin blinking green, indicating the device is working properly.

If The 5Star device does not ring and/or you do not hear the voice prompt, it may be necessary to restart the device. To restart, press and hold the power button for at least 5 seconds (or until you hear, “Powering off”). Once the device is off, press the power button again. You will hear, “Setting up responder, please wait” repeat several times as the device activates. After a few minutes, you will hear “Welcome to 5Star,” confirming the 5Star is activated and ready to use. See steps 6 and 7 above for what happens next.

If you hear a voice prompt saying, “Unable to activate, see user guide,” please call GreatCall Technical Support at 1-866-393-0353 for further assistance.

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To maximize the battery performance of the 5Star user’s device, location information is only updated once every 20 minutes. However, the latest location of the device can be retrieved at any time by clicking the “Update Location” button while viewing the map.

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No, the map does not show past locations. However, the “Daily Activities” panel will display a summary of past locations, up to seven days ago, that the 5Star user has been based on the known locations defined in their 5Star Personal Profile. “Daily Activities” will only show past locations visited if they have been set up in the 5Star Personal Profile.

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Zones are automatically created around known locations (places the 5Star user spends most of their time) set up in the 5Star Personal Profile. When the 5Star user arrives or leaves a zone, the Link user will receive a notification as well as see this event in the “Daily Activities” panel. To manage the list of locations in the 5Star user’s Personal Profile, log in at www.mygreatcall.com and click the “Edit My Profile” button.

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Accuracy of the GPS fix to the 5Star user’s device can be negatively impacted by a variety of factors such as surrounding structures, buildings, mountains, valleys and weather conditions. At locations where the GPS fix is weak there can be certain situations where the 5Star user appears to have left a zone temporarily despite remaining stationary. To alleviate this, GreatCall has developed a learning algorithm that improves the accuracy of the 5Star user’s zones using historical data. As our system learns about the 5Star user’s locations and activity patterns, you should see these issues diminish over time.

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Your email address can be changed directly from your MyGreatCall.com account. Click on the Account Settings tab and select Change Your Email Address. Enter your new email address and click Save.

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The easiest way is to click the “back” button on your browser window to return to the 5Star Overview page. Once there, click Edit My Profile to view/update your information.

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The 5Star subscriber or primary login is the user of The 5Star device. Link users are those who care for the 5Star subscriber who would like an easy way to connect with them and get information to know they are safe and well. Link users are invited by the 5Star subscriber to:

  • View their location on a map
  • See a list of recent activities
  • Check the power level of the 5Star device
  • Get notifications when a call is made to 5Star Urgent Response

When a 5Star subscriber logs into MyGreatCall.com, they will have full access to the GreatCall Link web app to see information about themselves as well as fully manage their 5Star Personal Profile.

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  • After logging into your MyGreatCall.com account, launch the GreatCall Link web app by clicking the Start Link button found in the lower left-hand corner of the 5Star Overview page.
  • You will then be taken to the GreatCall Link welcome page. Click on the Launch Link, button on the right-hand side of the screen to be taken to the GreatCall Link web app.
  • Click the Manage Links hyperlink at the top of the page.
  • There is a section at the top of the page to “Add Links.” Enter their first and last name, as well as their email address. Then click Invite.
  • The user will receive an email invitation to become a Link User, as well as download the GreatCall Link iPhone app. To accept the invitation, the user will click the Get Started link in the email to continue.
  • The user will be taken to a MyGreatCall.com account login page. They will need to create a MyGreatCall.com account in order to be a Link User. They can create an account by clicking the Sign Up link under “Don’t have an account?” If he/she already has a MyGreatCall.com account, they can sign in using their existing credentials (email address and password).
  • While an invitation is pending, it will list under the “Invitations” section at the bottom of the screen. Click Resend if the locator has not received the invitation. Once the user has accepted the invitation and created a MyGreatCall.com account, he/she will appear under “My Links.” Existing locators can be removed by The 5Star user at any time by clicking Remove.

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Yes. A Link User can be designated as a Link for multiple 5Star subscribers. However, MyGreatCall.com only allows an email address to be used one time, whether it is for a 5Star subscriber or for a Link user.

For example, if The 5Star device user has an email address of grandmas5Star@yahoo.com, that same email address cannot be used for another 5Star subscriber or for a Link app user. An email address can only be associated with one MyGreatCall.com account at a time.

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There is no limit to how many Link Users you can assign to your 5Star device.

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The MedCoach service is a simple way to manage your prescription schedule. With this helpful service, you can easily follow your medication schedule exactly as prescribed by your doctor. Based on the needs of your schedule that you set up, you’ll receive a friendly notification from us reminding you to take the right medications, with the right dosage at the right time of day. We’ve even designed this service to allow you to respond and confirm that you are on schedule. Your responses will be recorded and you can then view your progress on MyGreatCall.com, and share the results with your health care professionals to ensure you’re following your medication schedule. You can also set up prescription refill reminders to receive a notification when it’s time to refill a medication, and even be connected to your pharmacy.

If you would like assistance setting up your schedule and prescription refill reminders, call 1-888-767-6288 at any time to speak with a specially trained Customer Service Representative. You can also manage your account online by logging into your personal account on MyGreatCall.com. Jitterbug Touch3, Apple and Android smartphone users can also use the MedCoach companion app to manage their prescriptions directly from their phone. MedCoach is pre-installed on the Jitterbug Touch3 and available for download from the Apple App Store and Google Play Store for iPhone and Android smartphones.

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MedCoach enables you to easily follow your medication schedule as prescribed by your doctor, track your adherence and get prescription refill reminders in the palm of your hand for only $4 per month. MedCoach is also included for no additional cost when selecting any Health & Safety Package for your Jitterbug phone. You can also set up prescription refill reminders to receive a notification when it’s time to refill a medication, and even be connected to your pharmacy.

*PLEASE NOTE: Regular airtime charges apply for the duration of the call.

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You can add MedCoach in several ways:

  1. Online for Existing Customers: If you are an existing customer, you can log into your personal account on MyGreatCall.com.
    • Click on “My Apps” tab and you will be taken to the “My Apps” page.
    • Click on the purple “Add to My Plan” button next to “MedCoach.” There will be a pop-up asking you to confirm that you want to add the app.
    • Click the purple “Confirm” button to add “MedCoach” to your account.
    • You will then be redirected back to the “My Apps” page. You should see the “MedCoach” on the left side under “Added Applications.” Click on the purple “Learn More” button in the tab named “MedCoach” to visit your MedCoach home screen and set up your app.
  2. By Phone: If you are a new or existing customer, you can call a Customer Service Representative at 1- 800-733-6632 who can add MedCoach, as well as assist you with setting up your schedule and prescription refill reminders or adjust your settings. 
    *PLEASE NOTE: Regular airtime charges apply for the duration of the call.
  3. At Activation: If you are a new customer and purchased directly from GreatCall or from a retail location, you can add MedCoach at the time of phone activation. To find a retail store closest to you, click here for our Retail Store Locator.

*PLEASE NOTE: You will need to set up your schedule and prescription refill reminders by going online at MyGreatCall.com, by calling a Customer Service Representative at 1- 800-733-6632 or by using the companion app for Jitterbug Touch3, Apple and Android smartphones. Regular airtime charges apply for the duration of the call. If you have not already set up a MyGreatCall.com account, please reference section 3 of your How-To Guide that you received with your phone.

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To ensure the service works within your lifestyle, you can tell us exactly how you want to receive your MedCoach by specifying exact medicines, or grouping medications to your preference (for example: Breakfast Medications).

When you are ready to set up your reminders, just have the following information handy:

  • Have your prescriptions handy. Be sure you know the name, dosage and unit (for example: tablet)
  • Know which medications you take and when.
  • Know your refill information. If planning to use the refill reminder service, please have the name and phone number of the pharmacy where you fill your prescriptions, how much supply you have, as well as the next due date.

Once you are enrolled in the MedCoach service you can set up and edit your MedCoach by phone, online, or through the companion app on your smartphone:

  • By Phone: Once you are enrolled in the service, you can call a Customer Service Representative at 1-800-733-6632 who can assist you with setting up your schedule and prescription refill reminders or adjust your settings. 
    *PLEASE NOTE: Regular airtime charges apply for the duration of the call.
  • Online: We’ve made it easy to set up and manage your account online. Just log into your personal account on MyGreatCall.com.
    1. On the left-side of your welcome screen, click on “Health & Safety Services”.
    2. Click on “MedCoach” to visit your MedCoach home screen.
    3. From here you can do the following:
      • Edit your medications and reminder schedule
      • Edit your prescription refills
      • View your medication compliance
      • Update your overall settings
      • Edit your pharmacy information
  • Companion App: For Jitterbug Touch3, iPhone and Android users, you can manage your MedCoach service through the mobile Urgent Care app. The app is pre-installed on Touch3 smartphones and available for download at the App Store and Google Play Store for iPhones and Android smartphones.

The Health and Wellness system will begin notifying you within 24 hours of setting up your MedCoach profile so that you can easily to keep up-to-date with your prescription schedule.

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The Health and Wellness Alert system will begin notifying you within 24 hours of setting up your MedCoach profile. The calls are designed to ask you very simply if you have, or have not taken your medications. It is very important that you answer the questions accurately for every reminder, as the answers you provide will be recorded to ensure an accurate history of compliance with your prescription regimen. If you do not answer the calls/questions, the responses will not be recorded, even if you have taken your medications.

Receiving MedCoach notifications:

  1. When your phone rings for your MedCoach, you will see the following phone number: 1-866-656-9997. If you have a Jitterbug phone when you signed up for this service, you also should have received this phone number in your Phone Book, under the name "Health Wellness Alert."
  2. When you answer the call, you will be greeted by a friendly voice, who tells you how many “alerts” you have on this call. If you have multiple medications, then you will have multiple alerts.
  3. If you have another GreatCall Health & Safety service, like The Wellness Call, or MedCoach, and one is scheduled at the same time, this will also be an “alert” on the same call.
  4. After the initial greeting, your MedCoach call will begin.

If you are using the MedCoach companion app, you will receive notifications on your smartphone from the app itself.

Picking up a missed MedCoach notification:

If you have missed a MedCoach call, and wish to provide a response, you can easily do so by calling the Health and Wellness Alert system from your GreatCall phone. For security purposes, you MUST dial in from your GreatCall phone, so that the system recognizes your account.

  1. If you have VoiceMail: If you have VoiceMail enabled on your account, you will receive a VoiceMail from the Health and Wellness Alert system. This message will let you know that you missed a MedCoach Alert, as well as the time of the original alert. The system will also provide the Health and Wellness Alert phone number to call back: 1-866-656-9997. Simply hang up and dial this number or select Health Wellness Alert from your PhoneBook to call back in and pick up the missed alert. 
    *PLEASE NOTE: Regular airtime charges apply for the duration of the call.
  2. If you do NOT have VoiceMail: If you do NOT have VoiceMail enabled on your account it is just as easy to complete a missed call:
    • On the main screen of your GreatCall phone, use the “Up/Down” button on your phone to scroll up and down until you see “Call History” highlighted in grey in the middle of the screen.
    • Press the “YES” button to view your Call History.
    • Use the “Up/Down” button on your phone to scroll up and down until you see “Health Wellness Alert” and/or 1-866-656-9997. The screen will display “CALL?” in the action line at the bottom of the screen.
    • Simply press the “YES” button to automatically call into the Health and Wellness Alert system, where you can retrieve your missed call.
    NOTE: If you have a Samsung R100, click the "Menu" button, then go to "calls" and then "incoming calls" to find your missed call.

If you are using the MedCoach companion app, you will be able to review your missed notifications by opening the app.

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We’ve made it easy to review your medication compliance online. Just log into your personal account on MyGreatcall.com.

  • Click on “My Apps” tab and you will be taken to the “My Apps” page.
  • Click on the purple “Learn More” button in the tab named “MedCoach” to visit your MedCoach home screen.
  • You will see 4 tabs on the left side of the page. Click on the “Medication Compliance” tab and you will see a blue box with a chart in it. Beneath the chart are 2 buttons, where you can get detailed information on how well you have complied with your prescription regimen.
  • Compliance: Click the “COMPLIANCE” button and you will see a chart detailing your compliance – meaning how often you have answered “YES” to your MedCoach calls. If you have not begun receiving calls, this box will be empty.
  • Non-Compliance: Beneath the chart you will see a button that reads “Non -Compliance”. Click this to see charts detailing how often you have answered “NO” to your MedCoach calls.

After enrolling in this service, you will receive a MedCoach Welcome Guide with detailed information on how to track your medication compliance online. Click here to view the MedCoach Welcome Guide, for a GreatCall phone.

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Your MedCoach can be temporarily suspended at your request. If you would like to temporarily suspend your MedCoach service, you can do so by phone or online:

  • By Phone: Call a Customer Service Representative anytime at 1-800-733-6632 to temporarily suspend your MedCoach. 
    *PLEASE NOTE: Regular airtime charges apply for the duration of the call.
  • Online: We’ve made it easy to temporarily suspend your MedCoach online. Just log into your personal account on MyGreatCall.com.
    • On the left-side of your welcome screen, click on “Health & Safety Services” link.
    • Click on “MedCoach” to visit your MedCoach home screen.
    • Click on the ”ON/OFF” switch at the top of the screen until it says “OFF”.

*PLEASE NOTE: Temporarily suspending MedCoach DOES NOT disconnect the service or suspend monthly billing.

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You may cancel your MedCoach at any time by calling a Customer Service Representative at 1-800-733-6632. If you decide to cancel your MedCoach service, please keep in mind that your service expires at the end of your monthly billing period, and you will not receive a prorated refund of monthly service fees upon cancellation.

*PLEASE NOTE: Regular airtime charges apply for the duration of the call.

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Welcome to the GreatCall MedCoach App (the “App”). By subscribing to the App, you accept, without limitation or qualification, these terms and conditions of use ("Terms and Conditions"). We may change these Terms and Conditions from time to time with or without notice, and you agree to be bound by any such changes.

We are not a health care provider and we do not provide health care services. We do not prescribe, disperse, or refill prescriptions. The App is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition and/or medical treatment. We do not recommend or endorse any vendor, physician, pharmacy, tests, products, or drug or device manufacturers. Also, we are not responsible for the accuracy of information you or a third party on your behalf provides to us regarding your current prescriptions. It is your responsibility to verify the accuracy of any information provided to us and to immediately update us of any changes in your prescriptions or refills. It is also your responsibility to ensure that you comply with any instructions you receive from your physician and/or pharmacist regardless of whether you receive the App.

We understand that health information about you and your health is personal. We are committed to protecting health information about you.

We make no representation or warranty, either expressly or tacitly, for the completeness or correctness of the App. The use of the App is at your own risk. We assume no liability for or relating to the delay, failure, interruption or corruption of any voice, call quality, or data transmitted on the handset. While we strive to ensure that the App is provided without interruption and is accurate and reliable, we make no warranties or representations as to the accuracy, correctness, reliability or otherwise with respect the App and we assume no liability or responsibility of any kind for omissions or errors in the App.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE, AND FREEDOM FROM COMPUTER VIRUS. Specifically, we and our affiliates make no representations or warranties about the accuracy, reliability, completeness including errors or omissions, currentness or timeliness of content, software, text, graphics, links, or communications provided on or through the use of the App.

In no event shall we or our affiliates, its suppliers, or any third parties mentioned on the website be liable for any damages (including, without limitation, incidental and consequential damages, punitive damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the App, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages.

In the event that the App is disrupted, we will make reasonable efforts to notify subscribers of the outage at the phone number you provided to us after we become aware of the disruption. However, in the event of a natural or technological disaster, malfunction or other disruption of the App, we may not have the ability to notify you of the outage or disruption.

We shall be liable only to the extent of actual damages incurred by you, not to exceed U.S. $1,000. We are not liable for any personal injury, including death, caused by your use or misuse of the App. Any claims arising in connection with your use of the App must be brought within one (1) year of the date of the event giving rise to such action occurred.

Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions. Some jurisdictions may not allow exclusions of implied warranties so some of these exclusions may not be applicable to users in certain areas; however, such exclusions and other Terms and Conditions set forth herein shall apply to the greatest extent permitted under applicable law.

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GreatCall has partnered with Dr. Brian Alman, Ph.D., to provide The GreatCall Wellness Call to help our customers feel better, and live happier, healthier lifestyles. The Wellness Call is a weekly motivational call that provides you with unique, proven, interactive coaching and encouragement techniques that promote better relaxation and self-care.

The Wellness Call is a weekly motivational call that provides you with unique, proven, interactive coaching and encouragement techniques that promote better relaxation and self-care.

The GreatCall Wellness Calls are tailored to improve your wellness, but you will not be receiving medical advice. You should direct your health questions to a licensed physician or other health care professionals.