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User guides, how-to videos and product support for your GreatCall products.

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Smartphones

Cell Phones

Medical Alerts

Frequently Asked Questions

Smartphones

A:
There is a large button on the right side of the device, just above the Power/Lock Button. The upper part of the Volume Button increases volume, and the lower part of the Button decreases volume. 

A:
The Jitterbug Smart2 features an improved, simplified menu with large font on a 5.5” responsive touchscreen for quick navigation. Voice Typing and a full on-screen keyboard with big buttons makes typing easy. The 13.0 megapixel camera with auto-focus, flash, and video camcorder captures sharp images so you can stay connected with family and friends.

A:
Yes, the Jitterbug Smart2 has a large, bright LCD color screen with large font. The large, on-screen buttons make it easy to dial in all lighting conditions. Voice Typing makes writing texts and emails effortless. 

A:
The Jitterbug Smart2 has a 5.5 inch (1280 x 720 pixels) color display. 

A:
Yes, the Jitterbug Smart2 has built-in GPS to help guide you when using turn-by-turn directions in Google Maps, as well as finding your location in any critical situation when you use the optional 5Star Service. 5Star is available with any Health & Safety Package.

A:
In order to get the most out of your Jitterbug Smart2, it is important that you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up. It is the best way to keep your contacts, emails, calendar events, tasks, and apps backed up and protected in case anything happens to your phone. It will also grant you access to the Google Play Store, which allow you to download apps and update your existing apps.

Creating an account is free. You will have the ability to sign into an existing Gmail account or create a new one when you setup your phone for the first time or when you open the Play Store app for the first time.

A:
If you do not have an email address you can create a Gmail account right on your Jitterbug Smart2 when setting it up for the first time or when opening the Play Store app for the first time. Setting up a Gmail account is free and allows you to download additional apps on your phone.

A:
The Smart2 has a hearing aid compatibility (HAC) rating of M4/T4 and will work with most hearing aids. Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may need to consult the manufacturer of the hearing aid or contact our Customer Support to discuss alternatives.

A:
There are front and rear cameras on the Smart2. The rear camera takes pictures at a resolution of 13 MP, and the front at 5 MP. There is a flash and video capabilities on both the front and rear cameras.

A:
Yes, visit our Learning Center at greatcall.com/LearningCenter, featuring easy-to-follow educational videos and how-to cards for your Jitterbug Smart2.

A:
MyGreatCall.com is a free, easy to use online access point where you can view your available minutes, manage your services, check billing details, or update your Phone Book and Calendar. If you have a Health & Safety Package, you can also manage your Personal Emergency Profile which contains your emergency contact information as well as important details about you that can be used by a 5Star Agent in the event of an emergency.

Creating an account is easy, all you need is an email address to get started.

A:
Go to greatcall.com/Accessories to purchase a Bluetooth headset for your Jitterbug Smart2.

A:

Yes, the handset supports E-911 capabilities that determines caller identification and relative call location. This provides emergency responders with the general vicinity of the person calling with the emergency.

A:
Yes, the Jitterbug Smart2 supports numerous Bluetooth accessories up to Bluetooth version 4.2. Because Bluetooth accessories can vary drastically, please refer to the accessory manufacturer’s User Guide on specific instructions on pairing it to your phone.

A:
The Jitterbug Smart2 has 16GB of storage, which should allow you to take many pictures and videos. Up to 32GB of external storage can be added with a Micro SD card, sold separately. 

A:
No, Wi-Fi does not use GreatCall’s cellular service, so no deduction to your monthly data allowance would apply. 

A:
The Jitterbug Smart2 features an easy-to-use Jitterbug experience based on a customized version of the Android 7.0 Nougat operating system. 

A:

Yes, the Jitterbug Smart2 will display alert messages. These are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  1. Alerts issued by the President.
  2. Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency (Extreme and Severe).
  3. Amber Alerts – missing child alert.

A:
Yes, you may tag a contact as a favorite to quickly find your most frequently dialed contacts. 

A:
There are 27 pre-loaded ringtones available for selection.

A:
The Smart2 has a hearing aid compatibility (HAC) rating of M4/T4 and will work with most hearing aids. 

A:
The Jitterbug Smart has a 5.5” (720 x 1280 pixels) color display.

A:
The Jitterbug Smart uses the Android 4.3 (Jellybean) operating system.

A:
The Jitterbug Smart can support up to a 32GB external microSD memory card (not included). The internal storage capacity is 8GB, a portion of which is occupied by the operating software and preinstalled applications.

A:
Wi-Fi does not use the cellular carrier’s data service, so no MB deduction would apply.

A:

Yes, the Jitterbug Smart will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  • Alerts issued by the President.
  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. (Extreme and Severe)
  • Amber Alerts – missing child alert.

A:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your service provider, or call the customer service line to discuss alternatives.

A:
Yes, you may tag a contact as a favorite to quickly find your most frequently dialed people.

A:

Yes. The Jitterbug Smart supports Bluetooth v4.0

NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
You may review the available accessories being offered at greatcall.com for the most up-to-date Bluetooth recommendation.

A:
Yes. Click here to visit our Learning Center, featuring easy-to-follow educational videos, cards and live courses for your Jitterbug Smart.

A:
There are 31 ringtones available for selection.

A:
Yes, hearing aid compatibility (HAC) rating M4/T4.

A:
The Jitterbug Smart features a 5.5”, responsive touchscreen for quick navigation and an intuitive list-based menu with large text. Voice Typing and a full on-screen keyboard with big buttons makes typing easy. The 5.0 megapixel camera with auto-focus, flash and video camcorder captures sharp images so you can stay connected with family and friends.

A:
Yes. The Jitterbug Smart has a large bright LCD color screen with large font. The large, on-screen buttons make it easy to dial in all lighting conditions. Voice Typing makes writing emails and texts effortless.

A:
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location by base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
To get the most out of your Jitterbug Smart, it is important you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up, as it is the best way to keep your contacts, emails, calendar events, tasks and apps backed up and protected in case anything happens to your phone. Creating an account is free. It will also grant you access to the Google play store which will provide the ability to download apps and update your existing apps.

A:
The rear facing camera can take pictures at a resolution of 5MP and video up to 720p. The front facing camera can take pictures at a resolution of 2MP and video up to 720p.

A:
MyGreatCall.com is a free, easy to use online access point where you can view your available minutes, manage your services, check billing details, or update your Phone Book and calendar. Any changes you make on MyGreatCall.com will be automatically updated directly on your Jitterbug Smart. Creating an account is easy. All you need is an email address to get started.

A:
If you do not have an email address you will not be able to access MyGreatCall.com, nor set up a Google account, which is necessary for many of the on-phone mobile applications. Setting up a Google email account is free and easy.

A:
Jitterbug Smart – Will support Link users once the Homescreen app has been updated (download the latest version from Google Play store).

A:
No, similar to the r100, the Jitterbug Touch/ Touch 2/ Touch3 and Jitterbug Smart cannot be updated (2-way sync) from MyGreatCall.com. The Touch’s phone book (aka- People, contacts) can be updated either directly on the phone or the customer can update from a computer’s web browser while accessing their Google account.

A:
The Jitterbug Touch3 uses the Android 4.3 (Jellybean) operating system.

A:
In order to ensure the best experience on your Touch3 smartphone, GreatCall periodically releases software updates that may add new features and enhance performance. Go to www.greatcall.com/update to ensure you are running the latest software on your Touch3 smartphone.

A:
The Jitterbug Touch3 allows a subscriber to access GreatCall mobile apps (ex. Urgent Care, 5Star, & MedCoach), all with a single sign on. Customers must first create their MyGreatCall.com account. This is accomplished during activation via the handset, or the customer may go to MyGreatCall.com using a computer.

A:
4.8”H x 2.5”W x 0.4”D inches. 4.2 oz

A:
The Jitterbug Touch3 uses a 1500mAh Lithium ion (3.8v) battery.

A:
The Jitterbug Touch3 has a 4” (800x480 pixels) color display.

A:
Wi-Fi does not use the cellular carrier’s data service, so no MB deduction would apply.

A:
The Jitterbug Touch3 can support up to a 64GB external microSD memory card (not included). The internal storage capacity is 8GB, a portion of which is occupied by the operating software and preinstalled applications.

A:

Touch3 – Yes. The Jitterbug Touch3 supports Bluetooth v4.0

NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:

The Touch features intuitive navigation organized as a list, large LCD color screen, large text, a touch sensitive screen, and an easy to use keyboard option*. Additional features, like the built-in camera with photo sharing, is also easy to use!

* The Touch3 has an onscreen soft keyboard interface.

A:
There are 31 ringtones available for selection.

A:

Yes, the Touch3 will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  • Alerts issued by the President.
  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. (Extreme and Severe)
  • Amber Alerts – missing child alert.

A:
From the home screen, tap All Apps > Settings > Call > Select Hearing Aids, to turn on hearing aid compatibility.

A:
Yes, you may tag a contact as a favorite to quickly find your most frequently dialed people.

A:
You may review the available accessories being offered at greatcall.com for the most up-to-date Bluetooth recommendation.

A:
Yes. Click here to see videos that cover the basics, common tasks and tips on using your Jitterbug Touch3 smartphone.

A:
Yes. The Touch3 has a large bright LCD color screen with large font. The large, on-screen buttons make it easy to dial in all lighting conditions.

A:
Yes, hearing aid compatibility (HAC) rating M4/T4.

A:
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location by base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
To get the most out of your Touch3, it is important you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up, as it is the best way to keep your contacts, emails, calendar events, tasks and apps backed up and protected in case anything happens to your phone. Creating an account is free. It will also grant you access to the Google play store which will provide the ability to download apps and update your existing apps.

A:
The rear facing camera has up to 5.0 megapixels capabilities, and is set for photos at 2560 x 1536 (3.9 megapixels) and video at FWVGA 720 x 480 at 30 frames per second (fps). The front facing camera is 0.3 megapixels, supporting VGA 640 x 480 at 24fps. Both have auto-focus, still photo and video camcorder capabilities. NOTE: There is only the one resolution/image size of a photo, per camera lens, available while in Home screen mode.

A:
MyGreatCall.com is a free, easy to use online access point where you can view your available minutes, manage your services, check billing details, or update your Phone Book and calendar. Any changes you make on MyGreatCall.com will be automatically updated directly on your Jitterbug phone. Creating an account is easy. All you need is an email address to get started.

A:
If you do not have an email address you will not be able to access MyGreatCall.com, nor set up a Google account, which is necessary for many of the on-phone mobile applications. Setting up a Google email account is free and easy.

A:
Touch3 – Will support Link users once the Homescreen app has been updated (download the latest version from Google Play store).

A:
No, similar to the r100, the Jitterbug Touch/ Touch 2/ Touch3 cannot be updated (2-way sync) from MyGreatCall.com. The Touch’s phone book (aka- People, contacts) can be updated either directly on the phone or the customer can update from a computer’s web browser while accessing their Google account.

A:
4.6 x 2.5 x .45 inches (116.8 x 63.5 x 11.43 mm). 4.9 oz (138.9 g)

A:
The Jitterbug Touch 2 uses a 1700mAh Lithium ion battery.

A:
The Jitterbug Touch 2 has a 4” (800 x 480 pixels) color display.

A:
The Jitterbug Touch 2 uses the Android 4.0.4 (Ice Cream Sandwich) operating system.

A:
The Jitterbug Touch 2 has the capabilities for an external microSD memory card with up to a 32GB capacity.

A:

Yes, the Jitterbug Touch 2 will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  • Alerts issued by the President.
  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency.
  • Amber Alerts – missing child alert.

A:

Yes. The Jitterbug Touch 2 is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices (3.0 + EDR). Recommended compatible headsets can be found on greatcall.com. Bluetooth is off by default.

NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
There are 36 ringtones available for selection. You may select a ringtone that will sound to indicate any incoming call. In addition, if music files are saved on the phone, you may select “Local Music” to make a song selection. All Apps > Settings > Sound > Phone ringtone >.

A:
Yes, a 3.5mm Headset jack and Bluetooth capabilities.

A:
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location by base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
You can review the available accessories being offered at greatcall.com for the most up-to-date Bluetooth recommendation.

A:
The Jitterbug Touch 2 features a clean, organized home screen arranged in a list format with large, legible fonts. The large 4” inch display and full, on-screen keyboard makes texting or browsing the internet easy.

A:
Yes, the Hearing Aid Compatibility (HAC) rating is M4/T3.

A:
To get the most out of your Jitterbug Touch 2, it is important you link your device to a Google account, also known as Gmail. Syncing your phone with a Gmail account will allow you to access the Google Play Store where you can download apps. If you don’t have a Gmail account, we highly recommend setting one up, as it is the best way to keep your contacts, emails, calendar events, tasks and apps backed up and protected in case anything happens to your phone. Creating an account is free.

A:
The Jitterbug Touch 2 features a 5.0 megapixels, along with a 0.3 megapixel front-facing camera function, both with auto-focus and camcorder capabilities.

A:
You will not be able to access MyGreatCall.com, nor set up a Google account, which is necessary for many of the apps on your phone.

A:
Wi-Fi does not use the cellular carrier’s data service, so no MB deduction would apply.

A:
4.1 x 2.4 x .07 inches (105 x 61 x 17.1 mm). 5.6 oz (158 g)

A:
The Jitterbug Touch uses a 1490 mAh Lithium ion (Lilon) battery

A:
The Jitterbug Touch features a responsive touchscreen for quick navigation, easy-to-use home screen inspired by the Jitterbug and a full slide-out keyboard with big buttons that makes typing easy. The 3.2 megapixel camera with auto-focus and video camcorder captures sharp images so you can stay connected with family and friends.

A:
There are 33 ringers available for selection. You may select a ringer that will sound to indicate any incoming call.

A:
Yes hearing aid compatibility (HAC) rating M4/T4.

A:
The Jitterbug Touch has a 3.0” QVGA TFT LCD (240 x 320 pixels) color display.

A:
The Jitterbug Touch uses the Android 2.3 (Gingerbread) operating system.

A:
The Jitterbug Touch has the capabilities for an external microSD memory card and comes with a 2GB card (supports up to 32GB).

A:

Yes, the Jitterbug Touch will display Commercial Mobile Alert System (CMAS) messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:

  • Alerts issued by the President.
  • Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency.
  • Amber Alerts – missing child alert.

A:

Yes. The Jitterbug Touch is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices (2.1 + EDR). Recommended compatible headsets can be found on greatcall.com. Bluetooth is off by default.

NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by Greatcall.

A:
You can review the available accessories being offered at greatcall.com for the most up-to-date Bluetooth recommendation.

A:
Yes, a 3.5mm Headset jack and Bluetooth capabilities.

A:
You will not be able to access mygreatcall.com, nor set up a Google account, which is necessary for many of the on phone mobile applications

A:
Yes, the handset supports E911 capabilities that determines caller identification and relative call location by base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
The camera is 3.2 megapixels with auto-focus and video camcorder capabilities.

A:
Linking your Jitterbug Touch to a Google account enables you to download apps from the Google Play Store, access your email and add contacts to your phone via the web.

Cell Phones

A:
Use of Alexa on the Lively Flip does not cost extra money.

A:
The Lively Flip weighs 4.7 ounces, or about the weight of a deck of cards. When closed, the Lively Flip’s sleek and modern design is 4.3 inches tall, 2.19 inches wide and 0.72 inches thick.

A:
You can customize your Lively Flip with 33 available ring tone options.

A:
Yes, the Lively Flip has a large, bright color screen with large, legible on-screen font, that can be adjusted larger if required. The backlit keypad with big buttons makes it easy to dial in all lighting conditions. Also, the Lively Flip is capable of read-out, which allows the phone to read out the on-screen menu to help navigate through the device.

A:
Yes. The Lively Flip is equipped to utilize most Bluetooth wireless headsets, hands-free speakers, Automobiles, and other Bluetooth compatible devices. Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
The Lively Flip's 16GB of storage allows you to store 1000+ Contacts

A:
If you want to modify names and numbers in your contacts, you can either: (a.) Manage your contacts directly through the handset. Please see the user guide for complete instructions. (b.) Call our friendly Personal Operators who can update your contacts for you. Your first call after setting up your Lively Flip is free, and Personal Operators are available to assist you 24 hours a day, 7 days a week. After your first free call, you will be charged 99 cents per call, and minutes will be deducted from your monthly rate plan balance equal to the length of the call and any call connected by the operator. Unlimited Personal Operator access is available with purchase of a Lively Ultimate Health & Safety Package. (c.) Register online at MyGreatCall.com, our secure, password-protected website. Here you can easily manage your contacts yourself or have someone you trust do it for you. Updates to your contacts online at MyGreatCall.com will automatically update your phone within a few minutes. (d.) Fax us your list with your name and Lively Flip phone number to 1-858-430-3710 and we will do it for you.

A:
The Lively Flip features a big screen with text that is easy to see, large buttons for easy typing and intuitive list-based navigation. The Lively Flip also has an easy-to-use camera, a flashlight to help you see in low light, and a powerful speaker that delivers clear sound. Plus, all-new Amazon Alexa makes it even easier to call and text using just your voice.

A:
If you do not have a Lively Health & Safety Package and you press the button, the display will start a count down for 6 seconds then place a call to 9-1-1. Note: The Urgent Response button can be turned off in the setting menu.

A:
The Lively Flip can store up to approximately 10,000 photos, depending on the file sizes. The price is 10¢ per photo sent or received without the purchase of a text messaging package.

A:
If you set up Alexa, you have the option to disable and re-enable Alexa whenever you choose. If you’re not interested in using Alexa functionality on your phone, you can skip setup. If you choose to bypass setup, you will not be able to ask Alexa to help make phone calls, write texts, check the weather, etc.

A:
No, the Lively Flip will enter a charging state. If the phone was previously powered off you must manually power on the handset by pressing the ON/OFF button.

A:
Yes, the Lively Flip offers a 3.5mm Headset Jack and Bluetooth capabilities. Also, Amazon Alexa allows you to use your voice to call, text, check the weather, and more.

A:
Yes, the handset supports Enhanced 9-1-1, or E911, that determines a caller’s identification and a relative location using cell tower triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
When you purchase a Lively Health & Safety Package, a simple press of the button will count down for 6 seconds then connect you to a highly-trained Urgent Response Agent.

A:
The Lively Flip has a 8 megapixel rear camera and a 5 megapixel front "selfie" camera. It saves photos in JPG format.

A:
The Lively Flip only accepts JPG, GIF and PNG files as text message attachments. All photos are compressed before being sent to your phone.

A:
No, once deleted from the phone a photo cannot be recovered. You should use your computer using a USB connection if you wish to store photos beyond the phone’s capacity.

A:
Yes, you can use the included USB cable to connect your Lively Flip to your personal computer to download photos. When plugging your Lively Flip into your computer, make sure to use the USB connector on the side of the phone. Your phone will not be detected when using the USB cable with the Charging Dock. Once connected, your computer will identify your phone automatically like a USB flash drive. Please refer to your computer manufacturer or operating system documentation for additional details on how to view files from connected storage devices. This feature is only compatible with Windows XP or greater, and Mac OSX 10.8 or greater.

A:
The Lively Flip comes in two colors. You can select red or graphite.

A:
Alexa is an optional feature. You may sign in on your Lively Flip for basic, non-personalized questions, sign into your Amazon account for some personalization, or sign into Amazon and the Lively skill to use your voice to ask questions related to your Lively Flip. You may also disable Alexa at any time.

A:
Once setup is complete, you can open your Lively Flip and say the word “Alexa” before asking a question. Alexa functionality is only available when your phone is powered on, flipped open, and the screen is lit. Visual cues on your phone will indicate when Alexa hears you, and if the volume on your phone is turned up, an audio tone will also sound. Alexa is designed to protect your privacy. For example, you can view and delete your voice requests at any time at amazon.com/alexaprivacysettings or in the Alexa app.

A:
If you selected "Just Ask Alexa" in your Alexa setup, simply flip the phone open and say "Alexa" followed by your question. If you selected "Choose From Menu" in your Alexa setup, first flip the phone open, then scroll down to "Amazon Alexa" on the menu screen, press "OK", then say "Alexa" followed by your question. For questions related to your phone, such as calling and texting, you will need to say "Alexa, ask Lively" before your question.

A:
The Lively Flip simplifies tasks in the palm of your hand, with a flashlight, magnifier, clock, calculator and FM radio.

A:
The Lively Flip has Brain Games powered by Posit Science®, including Eye For Detail, To-Do List Training, and Right Turn. 

A:
The Jitterbug J is equipped with the latest hearing aid compatibility technology called "T-coil" to ensure the best sound quality. It also features a padded earpiece that reduces background noise and is very comfortable for those who wear hearing aids. You can adjust the volume from low to max while you are on a call.

A:
The Jitterbug J weighs just 4 ounces (113 grams) and fits nicely in your hand like a modest size bar of soap. When closed, its smooth edges define a comfortable 4" long by 2" wide by 1" thick uniquely simplified phone. When open, it extends to 7" so there's a familiar distance between the patented, background noise reducing earpiece and the microphone where you talk - much like your home phone.

A:
The Jitterbug J uses a lithium ion rechargeable cell phone battery. The battery provides up to 4 hours of continuous talk time before needing to be recharged, depending upon how much you use your Jitterbug and the cellular radio signal in your area. We suggest charging your Jitterbug as often as you can to ensure that it is always ready to make and receive calls. You can easily check your battery strength on your Jitterbug's Phone Info screen. For your convenience, we offer several charging and power accessories, including an extra Jitterbug Battery, a Battery Charger and a Car Charger.

A:
The Jitterbug J is extremely intuitive and customizable. Only see the features you want. The lower part of the display screen, called the "Command Area", displays simple ‘Yes’ or ‘No’ questions that make using the phone very easy. For example, if you’re using your Phone Book and the name of your friend or family member is highlighted, the Command Area will display the question, "CALL?" To place the call, simply press the "Yes" key or use the scroll key to move to the next entry in your Phone Book, just like changing channels on a TV remote.

A:
Yes. The Jitterbug J has a large, bright color screen with menus, messages and "Yes"/"No" questions displayed in larger-than-average lettering. Everything is easy to read. In addition, larger, backlit buttons make it easy to dial numbers in all lighting conditions. Also, The Jitterbug J is capable with Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This is a feature that can be turned on and off. There is no set-up or training required and it’s perfect for those with limited or no sight.

A:
Yes. The Jitterbug J is capable with a Voice Dial feature, which makes it possible to dial contacts or numbers simply by saying the name or number aloud. No training or prerecording is required. GreatCall also offers a hands-free Bluetooth headset for talking safely when in the car.

A:

The following are approximate guidelines for your Jitterbug battery after being fully charged:

  • When your phone is on but not in use and you're in good signal areas - the Jitterbug battery should last up to up to 264 hours or about 11 days
  • When talking continuously, the Jitterbug battery should last up to up to 4 hours. The battery drains faster when you use your phone in weaker signal areas, and using bluetooth or speakerphone.
  • When your battery is out of power, it will take about 2.5 hours to recharge it using your Battery Charger accessory (included in the box with purchase). Once fully charged, the "Charging Complete" message will show on the outside screen of your phone.

Please note: If you are in a poor wireless radio signal area or out of range your battery will drain faster. We suggest getting into the habit of charging your Jitterbug every night, because often you won't know if you've been traveling in low signal areas.

A:
If you dial 911, your J will communicate your location to the 911 emergency operator. We have GPS locator with calls placed to 911.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your Jitterbug J. If your Jitterbug J is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your Jitterbug J for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
The Jitterbug Plus weighs just 3.76 ounces. When closed, the Jitterbug Plus is 3.86" long by 2" wide by .77”, defining its sleek, modern design.

A:

Yes. The Jitterbug Plus is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on greatcall.com.

Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

A:
The Jitterbug Plus features intuitive navigation, with YES/NO questions at the bottom of every phone screen that guide you to make selections using the YES/NO buttons. The phone also features a customizable menu, allowing you to see only the features you want. Additional features, like the built-in camera with photo sharing, is also easy to use!

A:
There are 7 ringers available. You may set a universal ringer that will sound to indicate an incoming call. You can also assign a different ringer to each individual phone book contact by using your MyGreatCall.com account.

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Yes. The Jitterbug Plus has a large, bright-color screen with large, legible on-screen font (up to 20 point size). The large, backlit keypad makes it easy to dial in all lighting conditions. Also, the Jitterbug Plus is capable of Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This feature can be turned on or off by calling into Customer Service.

A:
No. It will enter a charging state. You must manually power on the handset by pressing the ON/OFF button.

A:
Yes, a 3.5mm Headset jack and Bluetooth capabilities.

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Yes, the handset supports E-911 capabilities that determine a caller’s identification and a relative location using base station triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:

The following are approximate guidelines for your fully-charged Jitterbug Plus battery:

  • When your phone is on, not in-use and you have good coverage, the Jitterbug battery should last up to up to 25 days
  • When talking on your phone continuously, the battery should last up to up to 5 hours. NOTE: The battery drains quicker when using the speakerphone feature, a Bluetooth device, or when you have poor coverage.
  • When your battery is out of power, it will take about 2.5 hours to recharge it using your Battery Charger (included in your Jitterbug Plus box). Once fully charged, the "Charging Complete" message will appear on the outside display screen.

NOTE: We suggest getting into the habit of charging your Jitterbug every night to ensure that your Jitterbug Plus is powered up and ready to use when you need it!

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The Jitterbug Plus has a 1.3 megapixels camera and saves photos in a JPG format.

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The Jitterbug Plus only accepts JPG/GIF/PNG files as text message attachments. All images are reduced in size and converted to a JPG file before received by the phone.

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No. Once deleted from the phone, a photo cannot be retrieved. You should use the photo sharing feature to upload photos to Facebook, Picasa, or Shutterfly if you wish to store photos beyond the phone’s capacity.

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Yes, the Jitterbug Plus can store up to approximately 300 photos, depending on the file sizes. The price is 10¢ per photo sent or received.

A:
No. If you wish to share photos with friends and family, you should use the photo sharing feature to upload photos to Facebook, Picasa, or Shutterfly.

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You can store up to 50 names and phone numbers in the Phone Book on your Jitterbug Plus phone. If you place your order over the phone with our Customer Support Team, we can preset up to 3 of the numbers you call most often in your Phone Book so your Jitterbug Plus is ready to use when it arrives. You can add, delete or edit names and numbers anytime directly on the Jitterbug Plus phone or by calling a GreatCall Operator 24 hours a day. You or someone you authorize can also modify your personal Phone Book settings online by registering at MyGreatCall.com. Modifications to your Phone Book entries online will automatically appear on your phone in a few minutes.

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If you want to modify names and numbers in your Phone Book, you can simply:

  • Call our friendly GreatCall Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, five minutes will be deducted from your monthly minutes plan each time this service is used. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
  • Register online at MyGreatCall.com, our secure, password-protected website. It's easy to manage your Phone Book yourself or have someone you trust do it for you. These edits will automatically update to your phone within a few minutes.
  • Fax us your list with your name and GreatCall phone number to 1-858-430-3710 and we will do it for you.
  • Call Customer Service to activate the Modify Phone Book feature on your phone so you can manually add names and numbers right on your Jitterbug.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your Jitterbug Plus. If your Jitterbug Plus is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your Jitterbug Plus for the first time, please call us at 800-733-6632 for assistance.

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Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

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Yes. The Jitterbug5 is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on greatcall.com.

Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

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The Jitterbug5 features intuitive navigation, with simple YES/NO questions at the bottom of every phone screen that guide you to make selections using the dedicated YES and NO buttons. The Jitterbug5 also features a high contrast screen with large text that is easy to see.

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The Jitterbug5 only weighs 3.76 ounces, or about the weight of a deck of cards. When closed, the Jitterbug5’s sleek and modern design is only 3.9 inches tall, 2.0 inches wide and 0.8 inches thick.

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You can customize your Jitterbug5 with 7 available ring tone options. You may set a universal ring tone that will sound to indicate an incoming call. You can also assign a different ring tone to each individual Phone Book contact by using your MyGreatCall.com account.

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The following are approximate guidelines for your fully-charged Jitterbug5 battery:

  • When your phone is on, not in-use and you have good coverage, the Jitterbug battery should last up to up to 25 days
  • When talking on your phone continuously, the battery should last up to up to 5 hours. 
    NOTE: The battery drains quicker when using the Speakerphone feature, a Bluetooth device, or when you have poor coverage.
  • When your battery is out of power, it will take about 2.5 hours to recharge it using your Wall Charger (included in your Jitterbug5 box). Once fully charged, the "Charging Complete" message will appear on the outside display screen. 
    NOTE: We suggest getting into the habit of charging your Jitterbug every night to ensure that your Jitterbug5 is powered up and ready to use when you need it.

A:
The Jitterbug5 has a 1.3 megapixel camera and saves photos in JPG format.

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No, once deleted from the phone a photo cannot be recovered. You should use the photo sharing feature to upload photos to Facebook, Picasa, or Shutterfly if you wish to store photos beyond the phone’s capacity. Set up photo sharing through your MyGreatCall.com account.

A:
Yes, the Jitterbug5 has a large, bright color screen with large, legible on-screen font (up to 20 point size). The large, backlit keypad makes it easy to dial in all lighting conditions. Also, the Jitterbug5 is capable of Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This feature can be turned on or off by calling Customer Service.

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No, it will enter a charging state. If the phone was previously powered off you must manually power on the handset by pressing the ON/OFF button.

A:
Yes, a 3.5mm Headset Jack and Bluetooth capabilities.

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Yes, the handset supports Enhanced 9-1-1, or E911, that determine a caller’s identification and a relative location using cell tower triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

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If you are subscribed to 5Star Service, pressing the “5*” button will connect you to our 5Star Call Center where you will speak with an IAED-Certified Agent. NOTE: 5Star subscribers can also reach the 5Star Call Center by manually pressing the “5” key and then the “*” key, then YES to dial.

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If you are not a 5Star subscriber and you press the “5*” button, the display will read: “5Star service is not enabled. Do you want to call 911?”. Pressing YES will dial 9-1-1. Pressing NO will take you back to the Main Menu.

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The Jitterbug5 only accepts JPG, GIF and PNG files as text message attachments. All photos are compressed before being sent to your phone.

A:

If you want to modify names and numbers in your Phone Book, you can simply:

  • Call our friendly GreatCall Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, five minutes will be deducted from your monthly minutes plan each time this service is used. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
  • Register online at MyGreatCall.com, our secure, password-protected website. Here you can easily manage your Phone Book yourself or have someone you trust do it for you. Updates to your Phone Book online at MyGreatCall.com will automatically update your phone within a few minutes.
  • Fax us your list with your name and GreatCall phone number to 1-858-430-3710 and we will do it for you.
  • Call Customer Service to activate the Modify Phone Book feature on your phone so you can manually add names and numbers right on your Jitterbug.

A:
Voice Dial enables you to speed dial a contact that has been stored in your Phone Book just by speaking the exact name into the microphone. From the Main Screen, use the Up/Down button and scroll until Voice Dial appears and press YES. You will be asked to say the name of the contact to connect.

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The Jitterbug5 comes in two colors. You can select red or blue.

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The Jitterbug5 can store up to approximately 300 photos, depending on the file sizes. The price is 10¢ per photo sent or received.

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No, if you wish to share photos with friends and family, you should use the photo sharing feature to upload photos to Facebook, Picasa or Shutterfly. Set up photo sharing through your MyGreatCall.com account.

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The Speakerphone can be accessed during a call. While on a call you can press the UP arrow button until “SPEAKER ON” appears to enable the Speakerphone. To turn off, press the UP arrow button until “SPEAKER OFF” appears. NOTE: closing the phone during a conversation while using the Speakerphone, ends the call.

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The Jitterbug5 can store up to 200 phone numbers.

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In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your Jitterbug5. If your Jitterbug5 is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your Jitterbug5 for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
Yes. The Jitterbug Flip is equipped to utilize most Bluetooth wireless headsets, hands-free speakers and other Bluetooth compatible devices. Recommended compatible headsets can be found on greatcall.com. Note: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by GreatCall.

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The Jitterbug Flip only weighs 4.7 ounces, or about the weight of a deck of cards. When closed, the Jitterbug Flip’s sleek and modern design is only 4.3 inches tall, 2.2 inches wide and 0.7 inches thick.

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The Jitterbug Flip can store up to 200 phone numbers.

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If you want to modify names and numbers in your Phone Book, you can simply:

  • Manage your Phone Book directly through the handset. Please see the user guide for complete instructions
  • Call our friendly GreatCall Personal Operators who can update your Phone Book for you. Your first call after setting up your Jitterbug is free and they are available to assist you 24 hours a day, 7 days a week. After your first free call, you will be charged 99 cents per call, and minutes will be deducted from your monthly rate plan balance equal to the length of the call and any call connected by the operator. Unlimited access to GreatCall Operator is available with the Ultimate Health & Safety package.
  • Register online at MyGreatCall.com, our secure, password-protected website. Here you can easily manage your Phone Book yourself or have someone you trust do it for you. Updates to your Phone Book online at MyGreatCall.com will automatically update your phone within a few minutes.
  • Fax us your list with your name and GreatCall phone number to 1-858-430-3710 and we will do it for you.

A:
The Jitterbug Flip features a big screen with text that is easy to see, large buttons for easy typing and intuitive navigation with simple YES/NO buttons. The Jitterbug Flip also has an easy-to-use camera, a flashlight with magnifier to help you see in low-light situations and a powerful speaker that delivers clear sound.

A:
You can customize your Jitterbug Flip with 7 available ring tone options. You may set a universal ring tone that will sound to indicate an incoming call. You can also assign a different ring tone to each individual Phone Book contact by using your MyGreatCall.com account.

A:
Yes, the Jitterbug Flip has a large, bright color screen with large, legible on-screen font (up to 32 point size). The backlit keypad with big buttons makes it easy to dial in all lighting conditions. Also, the Jitterbug Flip is capable of Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. This feature can be turned on or off by calling Customer Service.

A:
No, it will enter a charging state. If the phone was previously powered off you must manually power on the handset by pressing the ON/OFF button.

A:
Yes, a 3.5mm Headset Jack and Bluetooth capabilities.

A:
Yes, the handset supports Enhanced 9-1-1, or E911, that determine a caller’s identification and a relative location using cell tower triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.

A:
If you are subscribed to 5Star Service, pressing the “5*” button will immediately connect you to a highly-trained Urgent Response Agent. NOTE: 5Star subscribers can also reach a 5Star Agent by manually pressing the “5” key and then the “*” key, then YES to dial.

A:
If you are not a 5Star subscriber and you press the “5*” button, the display will read: “5Star service is not enabled. Do you want to call 911?”. Pressing YES will dial 9-1-1. Pressing NO will take you back to the Main Menu.

A:
The Jitterbug Flip has a 2.0 megapixel camera and saves photos in JPG format.

A:
The Jitterbug Flip only accepts JPG, GIF and PNG files as text message attachments. All photos are compressed before being sent to your phone.

A:
No, once deleted from the phone a photo cannot be recovered. You should use the photo sharing feature to upload photos to Facebook or to your computer using USB connection if you wish to store photos beyond the phone’s capacity. Set up photo sharing through your MyGreatCall.com account.

A:
The Jitterbug Flip can store up to approximately 1,000 photos, depending on the file sizes. The price is 10¢ per photo sent or received.

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Yes, you can use the included USB cable to connect your Jitterbug Flip to your personal computer to download photos. When plugging your Flip to your computer, make sure to use the USB connector on the side of the phone. Your phone will not be detected when using the USB cable with the Charging Dock. Once connected, your computer will identify your phone automatically like a USB flash drive. Please refer to your computer manufacturer or operating system documentation for additional details on how to view files from connected storage devices. This feature is only compatible with Windows XP or greater, and Mac OSX 10.8 or greater.

A:
Voice Dial enables you to speed dial a contact that has been stored in your Phone Book just by speaking the exact name into the microphone. From the Main Screen, use the Up/Down button and scroll until Voice Dial appears and press YES. You will be asked to say the name of the contact to connect.

A:
The Jitterbug Flip comes in two colors. You can select red or graphite.

Medical Alerts

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Press the button to be connected with a 5Star Agent. The powerful external speaker and the microphone allow for crystal clear, amplified two-way communication, with the 5Star Agent. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.

A:
Yes. By pressing the Call Button for at least 5 seconds – and once you hear “Calling 9-1-1 now” – release the call button and your call will be directed to 9-1-1/emergency services.

A:
There are two (2) ways to make a test call:
  1. Send a test call to your device by logging into your MyGreatCall.com account, navigating to the 5Star set up page under the “Health & Safety Services” tab, and clicking the “Test Call” button on the right-side of the page.
  2. Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.

You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.

Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.

A:
Yes. Newly purchased products from GreatCall come with a 1-year warranty that protects against manufacturing defects. If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

A:
Yes. The Lively Mobile Plus is waterproof which means you can safely use the Lively Mobile Plus in the shower.

A:
The Lively Mobile Plus has passed tests for IPX7 certification, meaning that the device works after being submerged for 30 minutes in up to 3.3 feet of water. IPX7 certification ensures users are able to take their device wherever they need – even in the shower.

A:
Yes. The Lively Mobile Plus features a built-in accelerometer to detect falls. When a fall is detected, the Lively Mobile Plus will automatically call our 5Star Agents. To activate this feature, the Ultimate Health & Safety package is required. If you are interested in this feature and are an existing customer, call 1-800-733-6632 to upgrade to an Ultimate Health & Safety Package. New customers will have the option of selecting the Ultimate Health & Safety Package during device activation.

A:
Yes. In the event a fall is detected, the Lively Mobile Plus will alert you that a fall has been detected and will give you a few seconds to cancel the call if it was in error. If the call is not cancelled, you will be connected to a 5Star Agent within a few seconds.

A:
The Lively Mobile Plus has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service.

A:
The battery will last up to 80 hours of standby time in between charges. Varying conditions such as your network coverage, device usage, and ambient temperature can impact your standby time. It is recommended to charge your Lively Mobile Plus every night or when not in use with the included Charging Dock.

A:
Yes. The Lively Mobile Plus comes with a Clip Accessory for attaching the device to your pockets, bag or clothing, a Magnetic Lanyard for wearing around your neck, and an easy-to-use Charging Dock to keep your device charged when not in use. A large-print User Guide is also included to help get you started.

A:
The Lively Mobile has a powerful external speaker for two-way communication, allowing you to hear the 5Star Agent, the 9-1-1 operator, others conferenced in by an Agent and other voice and tone prompts easily. The device’s microphone allows for clear communication to 5Star Agents or 9-1-1 operators. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.

A:
Yes. By pressing the Call Button for at least 5 seconds – and once you hear “Calling 9-1-1 now” – release the call button and your call will be directed to 9-1-1/emergency services.

A:

As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and device are working properly. There are two (2) ways to make a test call:

  1. Send a test call to your device by logging into your MyGreatCall.com account.
  2. Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.

You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.

Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.

A:
Yes. Newly purchased products from GreatCall come with a 1-year warranty that protects against manufacturing defects. If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

A:
Yes. The Lively Mobile is waterproof and can safely be used in the shower.

A:
The Lively Mobile has passed tests for IPX7 certification, meaning that the device works after being submerged for 30 minutes in up to 3.3 ft. of water. IPX7 certification ensures users are able to take their device wherever they need – even in the shower.

A:
Yes. The Lively Mobile features a built-in accelerometer to detect falls. When a fall is detected, the Lively Mobile will automatically call our 5Star Agents. In order to activate this feature, the Alert needs to be on an Ultimate Health & Safety package. If you are interested in this feature and are an existing customer, you can call 1-800-733-6632 to upgrade to an Ultimate Health & Safety Package. New customers will have the option of selecting the Ultimate Health & Safety Package during device activation.

A:
Yes. GreatCall systems and data are fully secured. GreatCall respects the privacy and confidentiality of all personal data provided to us. We keep your profile confidential using a secure datacenter and we only share your information with emergency personnel in the event of a critical situation.

A:
The Lively Mobile has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service.

A:
You should expect to get up to 24 hours of standby time in between charges on your Lively Mobile. Varying conditions such as your network coverage, device usage, and ambient temperature can impact your standby time. It is recommended to charge your Lively Mobile every night or when not in use with the included Charging Dock.

A:
The wristband is made from a soft yet durable thermoplastic elastomer (TPE). This material meets ISO 10993-10:2010 testing requirements with no signs of skin irritation.

A:
Yes. Please request a refund through the standard return policy.

A:
The GreatCall Splash has a powerful external speaker for two-way communication, allowing you to hear the 5Star Agent, the 9-1-1 operator, others conferenced in by an Agent and other voice and tone prompts easily. The device’s microphone allows for clear communication to 5Star Agents or 9-1-1 operators. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.

A:
Yes. By pressing the Call Button for at least 5 seconds – and once you hear “Calling 9-1-1 now” – release the call button and your call will be directed to 9-1-1/emergency services.

A:
The GreatCall Splash is waterproof and can safely be used in the shower.

A:
The GreatCall Splash features a drop-in charging cradle, extended battery life and optional Fall Detection. Fall Detection is only available for the Splash with the Ultimate Health & Safety Package.

A:
Yes. The Splash features a built-in accelerometer to detect falls. When a fall is detected, the Splash will automatically call our 5Star Agents. In order to activate this feature, the Splash needs to be on an Ultimate Health & Safety package. If you are interested in this feature and are an existing customer, you can call 1-800-733-6632 to upgrade to an Ultimate Health & Safety Package. New customers will have the option of selecting the Ultimate Health & Safety Package during device activation. Fall Detection is not available on the first-generation The 5Star device.

A:

As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and the device are working properly. There are two (2) ways to make a test call:

  1. Send a test call to your device by logging into your MyGreatCall.com account.
  2. Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.

You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.

Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.

A:
Yes. A newly purchased GreatCall Splash or a 5Star device come with a 1-year warranty that protects against manufacturing defects. If your 5Star fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

A:
The GreatCall Splash has passed tests for IPX7 certification, meaning that the device works after being submerged for 30 minutes in up to 3.3 ft. of water. IPX7 certification ensures users are able to take their device wherever they need – even in the shower.

A:
Yes. GreatCall systems and data are fully secured. GreatCall respects the privacy and confidentiality of all personal data provided to us. We keep your profile confidential using a secure datacenter and we only share your information with emergency personnel in the event of a critical situation.

A:
The GreatCall Splash has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service.

A:
Silicone rubber. The wristband is odorless and non-toxic.

A:
Although an allergic reaction to silicone is very rare, it can happen. The symptoms can include a slight reddening of the skin, watery eyes, irritation, or itching. If you suspect you are having an allergic reaction, rinse immediately with plenty of water and seek medical attention.

A:
Yes. Please request a refund through the standard return policy.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your GreatCall Splash. If your GreatCall Splash is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your GreatCall Splash for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
Yes. By pressing the Call Button for at least 5 seconds – and once you hear “Calling 9-1-1 now” – release the call button and your call will be directed to 9-1-1/emergency services.

A:

As a benefit, you have the option of sending a test call to your device to make sure your 5Star service and the device are working properly. There are two (2) ways to make a test call:

  1. Send a test call to your device by logging into your MyGreatCall.com account.
  2. Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device.

You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact GreatCall Customer Service for further assistance.

Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.

A:
The 5Star device has a powerful external speaker for two-way communication, allowing you to hear the 5Star Agent, the 9-1-1 operator, others conferenced in by an Agent and other voice and tone prompts easily. The device’s microphone allows for clear communication to 5Star Agents or 9-1-1 operators. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone.

A:
Yes. GreatCall systems and data are fully secured. GreatCall respects the privacy and confidentiality of all personal data provided to us. We keep your profile confidential using a secure datacenter and we only share your information with emergency personnel in the event of a critical situation.

A:
Yes. A newly purchased GreatCall Splash or a 5Star device come with a 1-year warranty that protects against manufacturing defects. If your 5Star fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

A:
Silicone rubber. The wristband is odorless and non-toxic.

A:
Although an allergic reaction to silicone is very rare, it can happen. The symptoms can include a slight reddening of the skin, watery eyes, irritation, or itching. If you suspect you are having an allergic reaction, rinse immediately with plenty of water and seek medical attention.

A:
Yes. Please request a refund through the standard return policy.

A:
In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your 5Star device. If your 5Star device is already activated and you are an existing customer, your device and the services you receive will not be impacted. If you are activating your 5Star device for the first time, please call us at 800-733-6632 for assistance.

A:
Depending upon when you started service with GreatCall and what service you request, you may need to upgrade your device. Please call us at 800-733-6632 for assistance.

A:
Yes, the Lively Wearable app is free and available for download from the Google Play Store and Apple App Store, but you will need a Health & Safety package in order to be connected with the Lively Wearable and to call 5Star Urgent Response service.

A:
Yes, once the Lively Wearable is connected to your phone, you will use your smartphone to speak to a highly trained agent when you call for help.

A:
The Lively Wearable and Lively Wearable app is compatible with smartphones running at least iPhone iOS 10 or Android 5.0 operating systems that have a minutes, data and text plan.

A:
Please call Customer Service at 866-490-1076.

A:
The Lively Wearable is a mobile medical alert device that works with your iPhone or Android smartphone through the free Lively Wearable app. When the Lively Wearable is connected to your smartphone through the app, simply press the face of the Lively Wearable to call 5Star Urgent Response. If it’s worn on the lanyard and a fall is detected, it will automatically call for help using your smartphone.

A:
If you receive this message, please contact Customer Service at 866-490-1076 for help. 5Star Urgent Response service may not be functional when a subscription is invalid.

A:
No, your connected smartphone is used to speak with 5Star Urgent Response.

A:
The Lively Wearable needs to be within arm’s length because if you call 5Star Urgent Response, you will talk to the highly trained agent during your emergency through your smartphone.

A:
Email: customerservice@greatcall.com
Phone: 866-490-1076

A:
No, you will not be able to use the Lively Wearable without a smartphone.

A:
No, it only works with a compatible iPhone or Android smartphone.

A:
No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively Wearable and Lively app.

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No, the Lively Wearable app only works on a compatible iPhone or Android smartphone.

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Yes, the Lively Wearable requires a monthly Health and Safety package starting at $14.99.

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The Health & Safety package includes 5Star Urgent Response service, Fall Detection and access to GreatCall Link.

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The Lively Wearable and Lively Wearable app will not work without a monthly Health & Safety package.

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You can buy it online at www.greatcall.com, call our customer advisors using the number at the top of the screen or find a local store that carries it using the Store Locator on the website.

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The Personal Emergency Profile provides an additional level of protection to 5Star customers. It is an important tool that enables 5Star Response to provide the best service possible. Potential information stored in the profile includes:

  • Basic information like name, phone number, gender, age and primary language
  • Locations frequently visited such as home, work, gym, doctors’ offices or vacation home
  • Emergency contacts
  • Medical information such as medications, doctors, hospitals and medical or physical conditions
  • Vehicles driven including make, model, color and license plate

Customers can provide as much or as little data as they choose to share. However, customers are encouraged to provide as much information as possible in the Personal Emergency Profile. The information should be periodically reviewed to make sure it is accurate.

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The Link app is a way your friends and family stay connected with you as you use your Lively Wearable. When you invite them to follow you, they will know when you have called 5Star Urgent Response service and get updates on your location.

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Your steps are found in the Lively Wearable app.

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Adventures are healthy activities you can do in the app to earn points and be motivated to live a more active lifestyle.

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Challenges are optional, and you can do Adventures at your own pace. You will get new Adventures daily!

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Points are awarded for completing activities that promote a healthy lifestyle. The points cannot currently be used for any real-world value.

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Yes, you can complete multiple Adventures a day, although you can only start and complete one Adventure at a time.

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It’s possible to receive the same Adventure on a different day, but not the same day.

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Adventures are based on the Centers for Disease Control and Prevention recommendations along with the National Institute of Health.

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To download the free Lively Wearable app, iPhone users can download through the Apple App Store and Android users can download through Google Play store. Search for “GreatCall Lively Wearable app” in the app store and select install. The app will provide instructions on how to pair your Lively Wearable to the Lively Wearable app.

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The Lively Wearable and Lively app works with a compatible iPhones and Android smartphones with a minutes, text and data plan.

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The Lively Wearable requires a smartphone in order to be used because it will use the speaker, microphone and GPS from your smartphone in order to get you the help you need when you call 5Star Urgent Response service.

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Your smartphone number verifies if you have an account with GreatCall.

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In order for us to verify you are the owner of the smartphone connected to a GreatCall account and to prevent fraud, we require you to enter a one-time code during the installation process sent to you by text message.

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When you install the app and open it for the first time, it will walk you through pairing the Lively Wearable device to your smartphone. Follow the instructions displayed in the app. If you have trouble with this process, please call Customer Service: 866-490-1076.

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Please call Customer Service at: 866-490-1076.

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Press the front face of the Lively Wearable to contact 5Star Urgent Response. You can also call 5Star Urgent Response from within the Lively Wearable App.

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Using advanced technology that senses sudden movement, when a fall is detected, the Lively Wearable will automatically call 5Star Urgent Response using your connected smartphone.

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As of now, it must only be worn on the neck to have fall detection work properly.

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The replaceable coin battery (CR2450) can last up to 6 months. We recommend changing your battery every 6 months if the Lively app has not already notified you of the battery level and the most appropriate time to change the batter based on your use. You can find replacement batteries at your local pharmacy or drug store.

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The Lively Wearable lanyard does have a magnet, but it should not interfere with your pacemaker. Although, you should verify with your device manufacturer.

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The Lively Wearable comes with one adjustable wristband and one 24” lanyard. The wristband is adjustable from 5 4/5” to 8 1/2” circumference.

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Yes, the device is water resistant to IPX7 specifications, which means you can submerge the Lively Wearable in 3.3ft of water for up to 30 minutes.

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Please clean your device after applying lotion, sunscreen or bug repellant using a mild soap and warm water. Make sure the device is dry before replacing the battery.

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Replace the old battery by using a coin to unscrew the rear cover on the Lively Wearable.

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Battery type is CR2450 lithium coin that can be found at any local pharmacy or drug store.

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After replacing the battery, the Lively Wearable will automatically reconnect with your smartphone. Please open the Lively Wearable app to ensure it has properly reconnected.

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No, when the battery is replaced, the memory on the Lively app will be unchanged. Your steps and completed Adventures will be saved.

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To log into Link, use the username and password that you created during online activation. If you have not created a GreatCall account, you can visit https://www.greatcall.com/membersection/login.

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Yes, there are three ways to view the Link App. Online at link.greatcall.com, or download the mobile applications from the App Store or Google Play Store.

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The device is made from TPE Versa flex plastic material, chosen to minimize any skin irritation. This material is very durable under normal use and is light. Please see the product spec sheet for more details.

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Your device includes a one year warranty.

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Please contact Customer Service by email at customerservice@greatcall.com or by phone at 866-490-1076 for a replacement.

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Not at this time.

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Yes, the Lively app is free and available for download from the Google Play Store and Apple App Store, but you will need a Health & Safety package in order to connect with the Lively Wearable2 and to call 5Star Urgent Response service.

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Yes, once the Lively Wearable2 is connected to your phone, you will need your smartphone at audible distance to your Lively Wearable2 in order to speak to a trained agent.

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The Lively Wearable2 is a mobile medical alert that works with your iPhone or Android smartphone through the free Lively app.  When the Lively Wearable2 is connected to your smartphone through the app, simply press the face of the Lively Wearable2 to call 5Star Urgent Response. When worn on the lanyard and you have selected an Ultimate Health and Safety package, if a fall is detected, it will automatically call for help using your smartphone.

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No, your connected smartphone is used to speak with 5Star Urgent Response.

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No, you will not be able to use the Lively Wearable2 without a smartphone.

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Lively app is compatible iPhone or Android smartphones, however in instances that an iPad or Tablet has a minutes, data and text plan you'll be able to use the Lively app.

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No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively Wearable2 and Lively app.

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No, the Lively app only works on a compatible iPhone or Android smartphone.

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Yes, the Lively Wearable2 requires a monthly Health & Safety package. Health & Safety plans start as low as $24.99 per month.

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The Health & Safety plans can include 5Star Urgent Response service, Fall Detection, Urgent Care and access to GreatCall Link depending on which plan you sign up for.

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You can buy it online at www.greatcall.com, call our customer advisors at 800- 733-6632 or find a local store that carries it using the Store Locator which you can find at greatcall.com/store-locator.

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The Link app connects you to family or friends and sends alerts to their smartphone in the event of an emergency. 

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Your steps are found in the Lively app under the "Health" screen.

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To download the free Lively app, iPhone users can download through the Apple App Store and Android users can download through Google Play store. Search for “Lively by GreatCall” in the app store and select install. The app will provide instructions on how to pair your Lively Wearable2 to the Lively app.

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The Lively Wearable2 and Lively app works with a compatible iPhones and Android smartphones with minutes, text and data plan.

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When you install the app and open it for the first time, it will walk you through pairing the Lively Wearable2 device to your smartphone. Follow the instructions displayed in the app. If you have trouble with this process, please call Customer Service: 866-490-1076.

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Please call Customer Service at: 866-490-1076 or visit your local Best Buy store.

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Press the front face of the Lively Wearable2 to contact 5Star Urgent Response. You can also call 5Star Urgent Response from within the Live app.

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When possible, wear the Lively Wearable 2 under your outer layer of clothing. When removing the Lively Wearable from your neck, place down gently. And if carrying the Lively Wearable in your purse or suitcase, remove from the lanyard cradle.

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As of now, it must be worn around your neck using our specially designed lanyard to have fall detection work properly.

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Yes. In the event a fall is detected, the Lively Wearable2  will alert your smartphone that a fall has been detected.  Lively app will give you a few seconds to cancel the call if it was in error. If the call is not cancelled, you will be connected to a 5Star Agent within a few seconds.

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The battery included with your Lively Wearable2 will give you up to 4 months of battery life. The replaceable coin battery (CR2450) can last up to 4 months. We recommend changing your battery every 4 months if the Lively app has not already notified you of the battery level and the most appropriate time to change the battery based on your use. You can find replacement batteries at your local pharmacy or drug store.

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The Lively Wearable2 Fall Detection Lanyard does have a magnet, but it should not interfere with your pacemaker. Although, you should verify with your pacemaker device manufacturer.

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The Lively Wearable2 comes with one adjustable wristband and one 24 in. length, magnetic break-away clasp lanyard. The wristband fits wrists 5.8 in. to 8.5 in. circumference.

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Yes, the device is IPX5 tested (certified) resistant to water splashes (15min @ 30kpa) any direction, sustained. Includes momentary submersion in water, sustained showers, rain or wet (pool) environments.

A:
Please clean your device after applying lotion, sunscreen or bug repellant using a mild soap and warm water. Make sure the device is dry before replacing the battery.

A:
Replace the old battery by using a coin to unscrew the rear cover on the Lively Wearable2.

A:
After replacing the battery, the Lively Wearable2 will automatically reconnect with your smartphone. Please open the Lively app to ensure it has properly reconnected.

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No, when the battery is replaced, the memory on the Lively app will be unchanged. 

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Yes, there are three ways to view the Link App. Online at link.greatcall.com, or download the mobile applications from the App Store or Google Play Store.

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The device is made from Versaflextm CE 3620 soft plastic material. This material is very durable under normal use and is light. 

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Your device includes a one year manufacturer's warranty.

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Please contact Customer Service by email at customerservice@greatcall.com or by phone at 866-490-1076 for a replacement.

Services

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5Star offers you the freedom of feeling safe and secure wherever you might be. The service is mobile and not confined to your home (for strictly medical emergencies) or your vehicle (roadside assistance or accident), and is available in any situation where you might need help. 5Star is uniquely designed with a customizable Personal Profile that contains pertinent confidential information used by 5Star agents to dispatch appropriate assistance when needed. 5Star provides unlimited usage. Anytime you feel anxious, threatened, in possible danger, or just not sure, you should feel free to call 5Star for assistance.

Note: Traditional concierge services such as hotel or transportation reservations, weather reports, etc. are not provided by 5Star.

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GreatCall’s 5Star Urgent Response™ is a unique and valuable service that provides reliable access to IAED-Certified Response Agents that are trained to provide help in any situation – 24 hours a day, 7 days a week.

Features and benefits of the 5Star Urgent Response service include:

  • Mobility - Unlike home-based or car-based systems, 5Star is mobile.
  • Dependable Nationwide Coverage - Immediate access to help anywhere wireless coverage is available.
  • Immediate connection to IAED Certified Response Agents - Live, 100% U.S. Based Agents who are certified by the National Academies of Emergency Dispatch®, trained in CPR and other emergency protocols and available to assist anytime, day or night.
  • Enhanced location tracking with GPS - 5Star utilizes GPS technology, stored frequent locations and advanced location training to track and locate users.
  • 5Star and 9-1-1 work together - 5Star Agents will identify and locate you, assess your situation and then send the appropriate help including assistance in dispatching 9-1-1 emergency services. Agents will stay on the line with users until their situation is resolved and can also conference in a registered nurse, family and friends.
  • Urgent Care – Includes access to speak with a live nurse or a doctor 24/7 and get a prescription for common medications over the phone. Urgent Care also comes with an interactive symptom checker and a medical dictionary.
  • Multilingual – 5Star Agents can provide translation support for assistance in over 100 languages.

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On a Jitterbug phone: 
5Star Service is only available with a Health & Safety Package. Basic Health and Safety Packages start at $19.99 per month. There are no long-term contracts or cancellation fees for the 5Star Service. Calls to 5Star are unlimited (no usage charges).

On a Lively device: 
5Star Service is only available with a Health & Safety Package. Basic Health & Safety Packages start at $24.99 per month per line of service. There are no long-term contracts or cancellation fees for the 5Star Service. Calls to 5Star Urgent Response are unlimited (no usage charges).

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You can subscribe to 5Star Service in three different ways:

Jitterbug phones – Existing customers can enroll in 5Star Service by calling 1-800-733-6632. New customers can purchase a Jitterbug phone with a GreatCall Health & Safety Package which includes 5Star Service in the monthly plan. Jitterbug phones can be purchased online at www.greatcall.com, calling GreatCall at 1-800-345-5651, or by visiting a select retailer (see Store Locator for the Retailer closest to you).

The GreatCall Splash device– – Existing customers can enroll in 5Star Service by calling 1-800-463-5412. New customers can purchase the Splash online at www.greatcall.com, calling GreatCall at 1-800-650-5921, or by visiting a select retailer (see Store Locator for the Retailer closest to you).

The 5Star Mobile app - You can download the 5Star app onto your iPhone from Apple’s App Store or onto your Android smartphone from Google’s Play Store. Once downloaded, you can create a new account to start your FREE 30-day trial. After the trial period 5Star Service is $14.99 per month.

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5Star is NOT a substitute for 9-1-1. 5Star Response Agents are professionally trained and certified to provide assistance in any situation, including urgent situations. However, GreatCall strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass 5Star Urgent Response and contact 9-1-1 directly. Below are some situational examples of when NOT to use The 5Star:

  • Fire
  • Heart attack/stroke
  • Robbery/break-in

If a customer calls 9-1-1 with their 5Star device (Jitterbug or GreatCall Splash devices only - not a smartphone), a notification will be sent to the 5Star Urgent Response Center. After the 9-1-1 call is completed, a 5Star Agent may contact the customer to see if further assistance is needed.

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If you call 5Star and the 5Star Agent determines that you are experiencing an emergency, the agent will assist you in connecting to 9-1-1 emergency services.

5Star Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. They will inform the operator of the situation, where you