PSAP DVD Request

GreatCall has worked with both The National Emergency Number Association (NENA) and The Association of Public-Safety Communications Officials (APCO) to provide the operations and instructional information in and educational DVD for PSAPs. It is our belief that these materials will allow us to work together with your personnel to be prepared to effectively handle an emergency call that originates from 5Star Medical Alert service.

The 5Star Call Taker Training for Public Safety Answering Point Personnel (PSAP) training DVD contains the following:

  • Letter of Introduction
  • PSAP Video .wmv format
  • PSAP Video .mov format
  • Recommended SOPs
  • Frequently Asked Questions
  • Carrier Exigent Request Form
To request a copy in the mail, please complete the following online request form.

*required information

We look forward to working together to support the safety and security of our customers.If you have additional questions or concerns, please do not hesitate to contact us at 800-463-5412 or by email at


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