Get help anytime, anywhere, with 5Star Urgent Response.

5Star Urgent Response gives you one-button access to medical alert services and highly trained Agents who will confirm your location, assess the situation, and get you the help you need.

How can 5Star Urgent Response Agents help you?

5Star Agents are IAED Certified and trained in CPR, as well as other emergency procedures. They can even offer translation support for over 100 languages.

If it's a medical emergency, 5Star Agents can help.

5Star Urgent Response Agents can send emergency assistance and stay on the line with you until help arrives. They can even assist EMT’s with your medical history from your Personal Emergency Profile.

Everyday situation? 5Star Agents can help with that too.

If you get locked out of your house, need roadside assistance, or are lost and need directions, 5Star Agents can get you the appropriate help you need.

Falls happen. Be prepared with Fall Detection.

If you experience a fall while wearing a Lively™ medical alert device on its specially designed lanyard, 5Star will be contacted even if you are unable to press the button.

Keep your family informed with the GreatCall Link app.

The GreatCall Link app connects your GreatCall product to a family member's smartphone so they can know that you’re okay. And if you do contact 5Star, they’ll be notified.

If it’s an emergency to you, it’s an emergency to 5Star.

For over 10 years, 5Star Urgent Response Agents have helped in emergencies big and small, 24 hours a day, seven days a week.

How 5Star Urgent Response works.


Press the button to speak immediately with a 5Star Urgent Response Agent.


Your Agent confirms your location and stays on the line until your situation is resolved.


Agents can call emergency services, get roadside assistance, or contact family.

What 5Star Urgent Response includes.

911 Support and Follow-up
5Star Urgent Response Agents can call 911 on your behalf or conference you in.

Your Personal Profile
The secure information you choose to provide in your Personal Profile empowers your 5Star Urgent Response Agent with critical details for faster, more personalized assistance.

Reliable Nationwide Coverage
Anywhere wireless coverage is available, your phone calls and 5Star Urgent Response Service are powered by the nation’s most dependable wireless network.

Multilingual Support
5Star Urgent Response Agents can provide translation support for over 100 languages.

5Star Urgent Response works on all
GreatCall phones and devices.

All-new Jitterbug Smart2 The simple smartphone with a built-in 5Star Urgent Response app.

The easy-to-use flip phone with a built-in 5Star Urgent Response button.

The mobile medical alert device with one-touch access to 5Star Urgent Response.

The wearable that turns your smartphone into an urgent response device.