Emergency services, peace of mind and more.

Designed to be easy to use and exclusively available on all GreatCall products, Urgent Response is our premier, award-winning emergency service that will immediately connect you to a highly-trained, certified IAED Urgent Response Agent in the event of an emergency. Our Agents, who were awarded for having the fastest response time, will confirm your location, evaluate your situation and get you the help you need, 24/7.

How Urgent Response works.

1

Press the button to speak with a highly trained Urgent Response Agent.

2

Agent will confirm your location, evaluate your situation and stay on the line until your situation is resolved.

3

Agents can call emergency services, get roadside assistance or a locksmith, or contact family.

More ways Urgent Response can help you.

Anxious situation

  • You are locked out of your house.
  • You don’t want to burden or rely on family members.
  • You want a family member to be able to locate you in an emergency.

Potential danger

  • You get a flat tire on the highway.
  • You hear a strange noise outside your house at night.
  • You arrive home and notice a stranger parked in the driveway.

Likely threat

  • Your car won’t start and a stranger is approaching.
  • You’re walking alone and feel someone is following you.
  • You get home and think someone is in your house.

Immediate emergency

  • You fall and are injured.
  • You witness an accident.
  • You start to feel chest pain.

Stay connected with the GreatCall Link app.

Stay connected with the GreatCall Link app.

GreatCall Link is a free app that works with Urgent Response to keep your family informed about your health and safety when you use a GreatCall device. If Urgent Response is utilized, an authorized caregiver will be immediately notified, giving your family peace of mind.

GreatCall Link is a free app that works with Urgent Response to keep your family informed about your health and safety when you use a GreatCall device. If Urgent Response is utilized, an authorized caregiver will be immediately notified, giving your family peace of mind.

GreatCall Link is a free app that works with Urgent Response to keep your family informed about your health and safety when you use a GreatCall device. If Urgent Response is utilized, an authorized caregiver will be immediately notified. If you choose, you can also give a family member or caregiver the ability to check your activities and see your location if they need to get to you quickly, giving them peace of mind.

Fall Detection for extra protection.

Fall Detection for extra protection.

Falls can happen anywhere. For an added layer of safety and protection, GreatCall’s Lively™ Mobile Plus and Lively™ Wearable devices take Urgent Response to the next level with Fall Detection. When worn around the neck with the included lanyard, they will sense the sudden movement of a fall. If you are unable to press the button, you will automatically be connected to an Urgent Response Agent.

Falls can happen anywhere. For an added layer of safety and protection, GreatCall’s Lively™ Mobile Plus and Lively™ Wearable2 devices take Urgent Response to the next level with Fall Detection. When worn around the neck with the included lanyard, they will sense the sudden movement of a fall. If you are unable to press the button, you will automatically be connected to an Urgent Response Agent.

Get Urgent Response on all GreatCall products.

Jitterbug Smart2

The simple smartphone with built-in health and safety apps.

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Lively Flip

The all-new flip phone with easy calling and texting.

Lively Mobile Plus

The all-in-one mobile medical alert device with optional fall detection.

Lively Wearable2

Turns your smartphone into an urgent response device.

Your health and safety has always been our number one priority.

Your health and safety has always been our number one priority.

That's why we designed our products with an easy-to-use emergency response button along with a suite of health and safety services. With our exclusive Urgent Response service, In any uncertain or unsafe situation, a highly-trained Agent will confirm your location and get you the help you need, 24/7. You can even speak to a board-certified doctor or registered nurse with our Urgent Care service. And our Link app gives family caregivers peace of mind.