We’re here to help with the Lively Smart and Jitterbug Smart3.
Here’s everything you need to know about your phone, plus answers to common questions.
Our support materials make it easy to learn.
We’ve made it easy to learn about your Lively product. Have other questions? Take a look at our FAQs below. If you don’t see what you’re looking for, give us a call anytime.
Please note that support material may vary slightly based on your device and firmware version.
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Frequently Asked Questions
The Jitterbug Smart3 is designed to be easy to use from the moment you turn it on. Everything you want to do, from calling and video chatting with family, to sharing photos and getting directions, is organized in a single list on one screen with large, legible letters. Voice typing makes writing emails and texts effortless. There are even how-to guides right on the phone if you ever need help learning new features.
The Jitterbug Smart3 has a 6.22” (720 x 1520 pixels) color display with a V notch.
There are front and dual rear cameras on the Jitterbug Smart3. The front camera takes pictures at a resolution of 5 MP. The rear cameras include a 13 MP camera with auto focus and a 5 MP fixed focus with flash.
You may tag a contact as a favorite to quickly find your most frequently dialed contacts.
There are 18 pre-loaded ringtones available for selection.
Yes, the Jitterbug Smart3 has built-in GPS to help guide you when using turn-by-turn directions in Google Maps, as well as finding your location in a critical situation when you use the optional Urgent Response service. Urgent Response is available with Preferred and Premium Lively phone plans.
The Jitterbug Smart3 has 32GB of storage, which should allow you to take many pictures and videos. Up to 256GB of external storage can be added with a Micro SD card, sold separately.
The Jitterbug Smart3 features an easy-to-use Lively experience based on a customized version of the Android 10 operating system.
If your home already has Internet access and a Wi-Fi network, sometimes called a “wireless network,” you can connect your phone to your Wi-Fi connection to reduce data usage on your monthly data plan allowance.
When successfully connected to your Wi-Fi network, all data usage will go through your home’s Internet access instead of Lively's cellular network.
NOTE: Periodically check the Status Bar to confirm if you are connected to Wi-Fi. If not, data use may be deducted from your monthly data allowance. If you are connected to Wi-Fi, you will see this in the Status Bar.
- On the Home screen, drag to scroll down, and tap Settings.
- Tap Wi-Fi & Bluetooth.
- Tap Wi-Fi.
- On the top gray bar, tap Off to change to On. If the bar is blue and marked On, it's on.
- Tap your network name from the list.
- Enter the network password and tap CONNECT
NOTE: Tap “Show password” to view the text as you type. If you don't know your network name or password, contact your Internet Service Provider (ISP).
No, Wi-Fi does not use Lively’s cellular service, so no deduction to your monthly data allowance would apply.
There is a large button on the right side of the device, just above the power/lock button. The upper part of the volume button increases volume, and the lower part of the button decreases volume.
In order to get the most out of your Jitterbug Smart3, it is important that you link your device to a Google account, also known as Gmail. If you don’t have a Gmail account, we highly recommend setting one up. It is the best way to keep your contacts, emails, calendar events, tasks, and apps backed up and protected in case anything happens to your phone. It will also grant you access to the Google Play Store, which allow you to download apps and update your existing apps.
Creating an account is free. You will have the ability to sign into an existing Gmail account or create a new one when you setup your phone for the first time or when you open the Play Store app for the first time.
If you do not have an email address you can create a Gmail account right on your Jitterbug Smart3 when setting it up for the first time or when opening the Play Store app for the first time. Setting up a Gmail account is free and allows you to download additional apps on your phone.
Yes, the Jitterbug Smart3 supports numerous Bluetooth accessories up to Bluetooth version 5.0. Because Bluetooth accessories can vary drastically, please refer to the accessory manufacturer’s User Guide on specific instructions on pairing it to your phone.
You can visit lively.com/Accessories to purchase a Bluetooth headset for your Jitterbug Smart3.
Yes, the Jitterbug Smart3 has a text-based menu that is organized in a single list on a large, bright screen. Voice Typing makes writing texts and emails effortless.
The Jitterbug Smart3 has a hearing aid compatibility (HAC) rating of M4/T4 and will work with most hearing aids. The Jitterbug Smart3 also has RTT support, which turns calls into a live text chat.
Yes, the handset supports E-911 capabilities that determines caller identification and relative call location. This provides emergency responders with the general vicinity of the person calling with the emergency.
Yes, the Jitterbug Smart3 will display alert messages. These are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). There is no charge for receiving CMAS messages. There are three types of alerts through CMAS:
- Alerts issued by the President.
- Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency (Extreme and Severe).
- Amber Alerts – missing child alert.