What you need to know to help stay connected, safe and healthy.

As we move forward with the new reality that the novel coronavirus (COVID-19) has created, the team at GreatCall wants you to know that our commitment to you – our customers and family caregivers – will not change. Our mission to provide you with the services and support you need to help you stay connected, safe and healthy is more vital than ever.

And, since caring for a community includes properly informing them, we have put together a list of the most important sites for up-to-date, accurate information on the virus and the precautions that you and your families should take. We are also providing an update on how our Caring Center and 5Star service teams will stay on top of service expectations during this period. We want to ensure you have the information and connections you need to feel safe at home and in the future.

David Inns, CEO, GreatCall

Where to find trustworthy information.

Authoritative and trustworthy information about coronavirus is an important tool in controlling the disease. As more is discovered about how coronavirus affects people with underlying health conditions and in different age groups, some of what we believe about best practices today may change quickly and it is critical to remain current.

Out-of-date, partial, and incomplete information can be misleading. Social media, emails that have been forwarded, word-of-mouth, and even some news sources can be vectors for misinformation. Look for authoritative sources that collect, verify, and distribute scientifically valid, recent, responsible information about the coronavirus pandemic.

A message from GreatCall’s 5Star Urgent Response Team:

We continue to closely monitor the coronavirus to address potential impacts to our health and safety services. As the World Health Organization is now labeling this event as a global pandemic, we are, as always, taking every precautionary measure to keep 5Star Urgent Response services, our critical life-saving operation, running with the level of service our customers expect. Our 5Star Agents are trained to execute IAED (International Academies of Emergency Dispatch) protocols, and if appropriate, will ask specific questions related to the coronavirus to share with first responders. They can even offer translation support for over 100 languages.

A message from GreatCall’s Customer Care Team:

As the global effect of coronavirus continues to evolve, GreatCall has taken steps to ensure we are protecting our community, family and friends during this critical time. We are proactively practicing social distancing by operating with reduced staffing, while we remain available to support your general billing, product and service needs. Please note that beginning Sunday 3/22 the Customer Care team will be temporarily reducing hours of operation to 6:00 AM – 6:00 PM PDT.

We ask that, if possible, you self-support using your MyGreatCall.com portal. You can also reach us via email at customerservice@greatcall.com. If you need to speak with one of our agents, please be aware that we are experiencing extended wait times and will be with you as soon as possible. Your patience during this time is very much appreciated. We hope to be back to normal operations very soon and look forward to assisting your general support needs.

GreatCall is not a health care provider and we do not provide health care services or medical advice. Urgent Care is brought to you in partnership with FONEMED®. For additional information about Urgent Care, please review the terms and conditions applicable to your device, which are located at https://www.greatcall.com/legal.