What if every day you
did something that mattered?

Now you can.

GreatCall is the leader in connected health for active aging. We focus on improving the lives of older adults by enabling their safety and independence through our innovative suite of easy-to-use mobile products and award-winning approach to customer care. We come to work every day and help save lives. What we do matters.

As a wholly owned subsidiary of Best Buy, GreatCall benefits from their support, resources, network, brand and scale while maintaining its own culture, mission, values and commitment to do meaningful work. That culture perfectly intersects with Best Buy’s purpose to enrich the lives of consumers through technology by addressing key human needs across a range of areas, including health. We are GreatCall. We are Best Buy. We are the best of both worlds.

Real stories of opportunity.

We take care of our employees.

We ask you to take care of our customers. So, we make sure to take care of you. GreatCall provides employees with the opportunity to participate in comprehensive benefits that meet the needs of employees and their family members. At GreatCall, we've got you covered.

See where you fit in.

By 2030, fifty-four million baby boomers will be 65 years or older and 90% of seniors want to age in their own homes. We have over one million customers relying on our products and services that provide peace of mind, encourage independence, and even save lives. Whether you’re building our products, assisting our teams, developing our apps, or helping our valued customers, you will have the opportunity to do meaningful work at GreatCall. Everything we do is to make life safer, happier and easier for seniors. If you love helping people, this is the place for you.


Sales, Service
and Support

Our Caring Center Teams are the face of GreatCall and guide the entire customer journey. They train, sell, support, manage accounts, organize, evaluate, and ultimately, they save lives.


Development, Information & QA

Our Technology Solutions team makes our products work. They have a passion for building the lifesaving code that exists in all our products, maintaining our network, infrastructure, and onsite tools. Keeping the customer top of mind, they collaborate with our designers and other team members to foster a culture of innovation.


Marketing, Finance,
HR, Legal and More

Our team members are smart, collaborative and caring, and they provide excellent service to employees, leadership, and our customers.

We're growing.

Since 2006 GreatCall has experienced steady growth. We offer employment opportunities at our five below locations and occasionally, positions in other locations. Check our open positions for the most up-to-date information.

Corporate Office | San Diego, CA

Caring Center | Carlsbad, CA

Caring Center | Reno, NV

Caring Center | San Antonio, TX

Critical Signal Technologies | Novi, MI

Frequently asked questions.

Our Corporate Office has standard Monday – Friday, 8:00am - 5:00pm PST core business hours, but we encourage employees to talk to their manager about department schedules that optimize the collaborative culture.

Our Caring Centers are open 7 days a week from 5am-10pm PST; with our 5Star, Operator Services, and Commercial Care departments operating 24/7.

Our Caring Center employees work various shifts including days, evenings, weekends and holidays. We'll share more details about our scheduling process during the phone interview since our available shifts change.

Every job description should have a section detailing education and experience requirements. To set yourself up for success, make sure your resume clearly conveys how you meet the qualifications of the role. Our recruiters are searching for the best fit for each position, so unfortunately even if you meet the minimum qualifications there is no guarantee for a phone interview.

After you apply for a position, you should receive a confirmation email stating that your application was submitted successfully. If you do not receive this message, please check your Spam folder. A recruiter will look at your resume and application to ensure you meet the minimum qualifications listed on the job description. If you’re determined to be a fit for the role, a recruiter will reach out to schedule a phone interview.

The best way to prepare for an interview is to first research our company, our customers, and our culture. Before applying, think about what makes GreatCall a great calling for you and why. Check out our video and our media. Think through specific examples from relevant past positions and how it aligns with the meaningful work we are doing. We’re looking for specific examples of past situations, the action you took and ultimately, the results.

This generally depends on the role, and the quantity and quality of applicants. If you receive a phone interview, your recruiter will speak more in-depth about the timeline specific to a particular position.

We have a casual work environment that encourages employees to bring their whole selves to work. Although we have a hassle-free dress code that honors personal styles, we do recommend business professional attire for any on-site interviews.

We currently do not offer part time positions.

You can sign up for job alerts when searching for openings, follow us on Instagram, Facebook, LinkedIn or check back on this page for the most up-to-date information.

Giving back.

GreatCall’s caring and collaborative culture extends beyond our offices. We believe it is our responsibility to extend our “meaningful work” vision to our communities. Working with leading organizations such as the American Heart Association, the Alzheimer’s Association of San Diego and American Diabetes Association, we help bring that commitment to life. In addition to our corporate initiatives we are recognizing the importance of volunteering through a new program of charitable donations by awarding six nominated charities $1,000.