Our Friendly 30-Day Return Policy

We are committed to providing you with exceptional service and we want you to be completely satisfied. If for any reason you decide to return your GreatCall phone, we will gladly refund your money. We will also refund the first month's service charge and the cost of the phone, plus applicable taxes. The activation fee and shipping charges are not refundable.

Call Us

Questions and Orders: 800-918-8543
Customer Service: 800-733-6632

How do I return my GreatCall phone?

  1. Call Customer Service at 800-733-6632. 24 hours a day, 7 days a week.
  2. You will receive a return authorization number, address and instructions for return. If your phone was purchased from a retail location, it must be returned to that location and is subject to the store's return policy.
  3. You may return your phone if you have used it less than 30 minutes within 30 days from the date of purchase.
  4. Please return your phone in its original box with all components and materials. The phone must be in "like new" condition to be eligible for a refund.

*$35 activation fee and shipping fees are non-refundable.