Our 30-Day Return Policy

We are committed to providing you with exceptional service and we want you to be completely satisfied. If for any reason you decide to return your GreatCall phone, we will gladly refund your money. We will also refund the activation fee, the first month's service charge and the cost of the phone, plus applicable taxes. You will be charged a $10 restocking fee. The shipping charges are non-refundable. The activation fee is non-refundable if you:

  • did not pay an activation fee
  • activated two phones and are returning only one phone
  • cancelled your service after 30 days
  • send a device that is not in “like-new” condition, as determined by GreatCall

Call Us

Questions and Orders: 800-918-8543
Customer Service: 800-733-6632

How do I return my GreatCall phone?

  1. Call Customer Service at 800-733-6632, available 24 hours a day, 7 days a week.
  2. You will receive a return authorization number, address and instructions for return. If your phone was purchased from a retail location, it must be returned to that location and is subject to the store's return policy.
  3. You may return your phone if you have used less than 30 minutes of talk time within 30 days from the date of purchase.
  4. Please return your phone in its original box with all components and materials. The phone must be in "like-new" condition to be eligible for a refund. The shipping charges are non-refundable.