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XOnce you activate your Responder and set up your MyGreatCall.com account, simply download the 5Star mobile application to your smartphone and login using your MyGreatCall.com account’s email and password credentials. Your Personal Profile will then sync to your smartphone. One Personal Profile is shared between both devices.
The 5Star Urgent ResponseTM app provides help at the touch of a button. Get immediate access to our Certified Response Agents trained in CPR and other emergency procedures. Agents will be able to identify your location and evaluate the situation, connect you to a live registered nurse, dispatch emergency services and get you the help you need.
5Star Urgent Response provides these amazing features for only $14.99 per month, with a FREE 30-day trial.
Just register your account here, download the 5Star Urgent Response app onto your smartphone, then log in using your account to immediately begin your FREE 30-day trial!
From the launch screen you can either tap the 5Star Button for immediate help from one of our Certified Response Agents, or tap on the Main Menu button to access the main menu. This screen can be personalized with a photo of your choice in the upper left corner, and provides access to our LiveNurse service, included with your 5Star subscription
On the main menu screen you can easily access all of the features 5Star Urgent Response has to offer and tap the Call 5Star button at the bottom for immediate help. The Call 5Star Button appears on every screen. The first time you visit the main menu a help bubble will appear, prompting you to fill out your Personal Profile – an essential tool vital to 5Star’s personalized safety in any situation.
Your personal safety and security information can be very important in an urgent situation but it should also be kept private, safe and secure. The 5Star app data on your smartphone is encrptyed, PIN protected, is secured by an SAS 70 Type II certified data center, HIPAA (Health Insurance Portability and Accountability Act) compliant, and is only shared with first responders or live nurses in urgent situations.
Your Personal Profile contains comprehensive, personal details such as emergency contacts and medical conditions, which allow the Agent to assist you better in an urgent situation. The more information that you provide in your Personal Profile, the more prepared you will be in the event of an emergency. Whether it’s the contact information of a loved one, or important medical history, 5Star Agents will use this information to assist you quickly and safely. A progress bar at the top of your screen will keep track of your progress in filling out your profile. You may opt out of some sections that you do not want to complete but be more prepared the closer you get to 100%.
You may enter a list of emergency contacts, which play a crucial role in ensuring the peace of mind of yourself and those that love you. The 5Star app makes this simple by allowing you to copy existing contacts right from your iPhone. With your emergency contacts list up to date, your 5Star Certified Response Agent will have a go to list of people in your life that can be reached in the event of an urgent situation.
On this screen you will provide important medical information that will give our Response Agents another tool in assisting you under any situation. Current and past medications, medical or physical conditions, as well as current doctor and hospital information will provide our agents a more complete background on your overall health situation to help provide the best possible assistance in any situation.
Need help? Just Shake For Help.™ The 5Star app is equipped with an abundance of information related to the app, so if you are unsure about how a feature works, or you’re unclear of how to properly utilize a feature, simply shake the device and a help bubble related to your topic will appear. Additionally, you can press and hold many icons and buttons and you will receive a custom help bubble.
John Walsh, a human and victim rights advocate, is GreatCall’s national spokesperson for 5Star Urgent Response. Walsh is recognized worldwide for his anti-crime activism and as the creator and host of America’s Most Wanted. “I strongly believe and endorse the 5Star Urgent Response as an important element to increasing the safety of every family,” said Walsh. “We live in very challenging times and I believe the time is right, and 5Star Urgent Response will truly empower users to be prepared for any situation.”
This is how your Android will look after you download and begin using the 5Star Urgent Response app. We recommend you start using 5Star by placing an initial test call. Tap the “Call 5Star” button and you’ll be connected to a 5Star Certified Response Agent, 24/7. Be sure to let the agent know you’re making a test call.
Get your questions answered and learn more from other customers’ frequently asked questions.
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5Star and MedCoach all feature Shake for Help™ technology for iPhone.
