Are you registering your Jitterbug phone, your 5Star Responder, or your smartphone App?
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The 5Star Urgent Response™ app provides immediate access to our Certified Response Agents trained to assist you with any unsafe or uncertain situation, anytime, anywhere. Whenever you call for help, 5Star Agents will identify you and your location, carefully assess your situation, provide the assistance you need or conference in 9-1-1 emergency services, if needed.
Now available on iPhone. Android version coming soon.
From the launch screen you can either tap the 5Star Button for immediate help from one of our Certified Response Agents, or tap on the Main Menu button to access the main menu. This screen can be personalized with a photo of your choice in the upper left corner, and provides access to our LiveNurse service, included with your 5Star subscription
On the main menu screen you can easily access all of the features 5Star Urgent Response has to offer and tap the Call 5Star button at the bottom for immediate help. The Call 5Star Button appears on every screen. The first time you visit the main menu a help bubble will appear, prompting you to fill out your Personal Profile – an essential tool vital to 5Star’s personalized safety in any situation.
Your personal safety and security information can be very important in an urgent situation but it should also be kept private, safe and secure. The 5Star app data on your smartphone is encrptyed, PIN protected, is secured by an SAS 70 Type II certified data center, HIPAA (Health Insurance Portability and Accountability Act) compliant, and is only shared with first responders or live nurses in urgent situations.
Your Personal Profile contains comprehensive, personal details such as emergency contacts and medical conditions, which allow the Agent to assist you better in an urgent situation. The more information that you provide in your Personal Profile, the more prepared you will be in the event of an emergency. Whether it’s the contact information of a loved one, or important medical history, 5Star Agents will use this information to assist you quickly and safely. A progress bar at the top of your screen will keep track of your progress in filling out your profile. You may opt out of some sections that you do not want to complete but be more prepared the closer you get to 100%.
You may enter a list of emergency contacts, which play a crucial role in ensuring the peace of mind of yourself and those that love you. The 5Star app makes this simple by allowing you to copy existing contacts right from your iPhone. With your emergency contacts list up to date, your 5Star Certified Response Agent will have a go to list of people in your life that can be reached in the event of an urgent situation.
On this screen you will provide important medical information that will give our Response Agents another tool in assisting you under any situation. Current and past medications, medical or physical conditions, as well as current doctor and hospital information will provide our agents a more complete background on your overall health situation to help provide the best possible assistance in any situation.
Need help? Just Shake For Help.™ The 5Star app is equipped with an abundance of information related to the app, so if you are unsure about how a feature works, or you’re unclear of how to properly utilize a feature, simply shake the device and a help bubble related to your topic will appear. Additionally, you can press and hold many icons and buttons and you will receive a custom help bubble.
Enjoying everything 5Star has to offer? Use the share screen to share the love by reviewing us in the app store or sharing with a friend. Additionally, from within the app you may email or call our friendly Customer Support team for any questions or comments, available 24 hours a day.
On the main menu screen you can quickly get to anything you might want to do: look at a list of your medications, set up a pill reminder, or access your pharmacy’s website to order a refill. MedCoach is Medication Management made easy.
At the bottom of the screen notice the word “Reminders” and a colored circle with a number in it. The number shows you how many new medication reminders you have. This colored circle will also show up on the app icon on your home screen.
To view your medication reminders simply tap “Reminders” and they will slide up.
On the Reminders screen you can see your open medication reminders and quickly record having taken one or more of your medications. No need to do them one by one, simply select all the medications you want by tapping on their images and then choose one of the action buttons at the bottom of the screen.
At the bottom of the screen notice the word “Refills” and a colored circle with a number in it. The number shows you how many new refill reminders you have. This colored circle will also show up on the refills icon on the main screen of the app.
There is an abundant amount of help and important information built right into the MedCoach app, to ensure you get the best experience. At any time, you can simply "Shake for Help™!" Just take your iPhone, give it a little shake, and information, relevant to the section you are in, will appear on screen in a help bubble.
To see additional help, you can simply tap the help bubble, and the screen will flip over to provide a longer, more in-depth solution to what you’re looking for.
Additionally, you can press and hold many icons and buttons and you will receive a custom help bubble.
Need to see a quick list of your medications? Simply tap on "Medications" on the home screen.
To add a new medication just tap the plus button and you will be able to look up your exact medication and dosage in the First Databank national drug database. You will also have the option to set up medication reminders and refill, pharmacy and doctor information.
MedCoach is very flexible - don’t forget to include your vitamins and other non-prescription drugs.
When you start typing the name of your medication MedCoach will access the First Databank national drug database and provide you with a list of possible matches. You simply select the one that is yours and MedCoach will automatically fill in the name, strength and form of your medication.
Even better, using the database you will have access to important information about your medications including side effects, precautions, drug interactions, and what to do if you miss a dose.
The Refills screen will show you all upcoming refills, ordered by ascending date. The date is calculated based on the dosage, schedule, and remaining pills. Whenever you wish to view and edit your medication refills, simply tap on the Refills icon from the main screen.
Tap on the > button to be placed into "edit mode" to change dosage quantity of remaining pills and date of when you need to refill, the app will automatically save your changes once made.
MedCoach has a place for you to store your pharmacy and doctor information to make it easy for you to contact them. If you already have their information in your address book, there is no need to type it in. Just tap the button at the bottom and it will be copied over.
When it is time for a refill, you can access your pharmacy's website with a tap of their link or call them by tapping on their phone number.
This is how your iPhone will look after you download and begin using the MedCoach app. We recommend you place the MedCoach app in your "dock" at the bottom of your screen, since you may be getting important and consistent reminders on a daily basis.
Once you have medications setup, you will see a small colored circle when it is time to take your medications. This number will update whenever you have medications to take – similar to having an incoming email. After taking your medication, just tap the MedCoach icon, and you can quickly and easily address your reminder.
Get your questions answered and learn more from other customers’ frequently asked questions.
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5Star and MedCoach all feature Shake for Help™ technology for iPhone.
